Prajna Patel
Hamilton,WKO
Summary
High achiever with abundant motivation who has substantial experience working with customers in various roles. Works well independently and in groups. Able to pick up new skills swiftly and adjusts to change quickly. I constantly strive to attain excellent results and pursue success. I'm a people-oriented person who excels at demonstrating empathy whilst adhering to company legislations. As a case manager in my current position, I have encountered many challenging circumstances at work, such as dealing with aggrieved clients and delivering disappointing news. I have handled these situations calmly and have frequently received gratitude from clients for my caring approach.
Overview
6
6
years of professional experience
Work History
Case Manager
Accident Compensation Corporation, ACC
07.2023 - Current
- Overseeing an average of 70 clients and offering social, occupational, therapeutic, and rehabilitation services
- Arranging evaluations to identify resources, enable safe return to work, and facilitate additional treatment
- Answering calls throughout the day to help with the urgent needs and questions of other team members clients
- Speaking with employers, HR staff, and treatment providers to support clients' needs in returning to the workforce
- Effectively organising, scheduling, and managing my workload so that I can provide each of my clients a fair and equal service
- Referring clients to other resources for assistance when our regulations prevent us from providing it to them
Store Manager
Onehunga Books & Stationery
01.2022 - 05.2023
- Managed inventory control, cash control and store opening and closing procedures.
- Maximized sales through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized the stock room to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted the business via electronic direct mail and social media marketing campaigns using Mailchimp, Facebook, Instagram, Google and business website
Retail Assistant
Hennes & Mauritz, H&M - Sales Advisor
06.2021 - 07.2022
- Maintained current knowledge of applicable sales and product changes to provide the best possible service for all customer needs.
- Provided a fitting room service to ensure customers had their correct sizes
- Trained and mentored new sales representatives in the fitting room, floor replenishing and counter areas
- Assisted in product placement and visual merchandising, maintaining an attractive and inviting appearance.
- Achieved sales goals by upselling products and advising fashion trends to customers
Beauty Sales and Service Assistant
Farmers Trading Company
12.2018 - 05.2021
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
- Supported company growth by consistently meeting or exceeding performance targets within the department.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risks in shared environment.
- Demonstrated cosmetic application best practices to achieve desired styles
Education
Graduate Diploma - Human Resources Management
University of Waikato
Hamilton, NZ07.2025
Bachelor of Arts - Psychology & Education
University of Auckland
Auckland, NZ05.2023
Skills
- Proficient in various clerical tasks including typing and database and applications
- Exceptional organisational and managerial abilities
- Excellent customer service skills with over 8 years of retail experience
- Able to handle difficult individuals with a calm attitude
- Ability to pay attention to detail, think clearly and use logic and reasoning
- Microsoft, Excel, RENXT, WIX, postermywall, Mailchimp skills
- Social media advertising, poster making & electronic direct mail marketing experience
- Problem Anticipation and Resolution
Additional Information
University Of Auckland, MATES Great Potentials Foundation Stevens, & Paper Plus - Other Experience
More Details Can Be Provided Upon Request • 03/2017 - 12/2021
References available upon request
Timeline
Case Manager
Accident Compensation Corporation, ACC
07.2023 - Current
Store Manager
Onehunga Books & Stationery
01.2022 - 05.2023
Retail Assistant
Hennes & Mauritz, H&M - Sales Advisor
06.2021 - 07.2022
Beauty Sales and Service Assistant
Farmers Trading Company
12.2018 - 05.2021
Graduate Diploma - Human Resources Management
University of Waikato
Bachelor of Arts - Psychology & Education
University of Auckland
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