Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Referee
Timeline
Generic

Prakash Gosai

Mount Roskill,Auckland

Summary

A highly skilled professional with expertise in excellent communication, time management efficiency, and stakeholder liaison. Demonstrates a strong understanding of compliance auditing and performance monitoring and management. Proactive with a ready-to-learn attitude, committed to achieving career goals through continuous improvement and dedication.

Overview

13
13
years of professional experience

Work History

Assistant Area Manager

Travelex Financial Services NZ Ltd.
Auckland
08.2023 - Current


  • Managed team of over 40 staff, driving performance with motivational strategies to exceed revenue targets.
  • Fostered a positive work environment leading to increased staff morale.
  • Conducted performance reviews contributing to employee development plans.
  • Streamlined inventory process for smoother stock control.
  • Addressed customer complaints leading to improved satisfaction rates.
  • Assisted HR in the recruitment process, filling vacancies promptly.
  • Facilitated regular training sessions, enhancing staff knowledge and skills.
  • Ensured health and safety regulations adhered to across all stores in the area.
  • Adhere to Compliance & Risk policies of the company.

Director / Team Leader

Pyramid Telecommunications Ltd.
04.2016 - 04.2022
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised staff to confirm compliance with set procedures and improved skill levels of members.
  • Built strong relationships with clients through positive attitude and attentive response.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Held weekly toolbox meetings to inform team members on company guidelines and updates.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.


Team Member /Helpdesk Support Engineer

Spark Digital
03.2012 - 08.2016


  • Held one o one meetings with team member to evaluate and feedback member for improvement.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked out scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Maintained productive, efficient approach to all tasks.

Education

National Diploma in Computing Level 7 - Computer Networking

New Zealand School of Education

Bachelor of Engineering - Electronics And Telecommunications

Government Engineering College

Skills

  • Excellent communication
  • Time management efficiency
  • Stakeholder liaison
  • Compliance understanding and auditing
  • Performance monitoring and management
  • Proactive with ready to learn attitude

Accomplishments

  • Achieved 100% CAR results for the stores compliance.
  • Lead my TEAM to succeed in the New Zealand Travelex teams competition for Compliance practices, Google reviews and Products' knowledge.
  • Received Auckland Airport Award for Excellence in customer service for various store.
  • Achieved Revenue and other products Business sale targets to secure BONUS for team members.

Languages

English
Proficient (C2)
Hindi
Advanced
Gujarati
Advanced

Referee

Available on request

Timeline

Assistant Area Manager

Travelex Financial Services NZ Ltd.
08.2023 - Current

Director / Team Leader

Pyramid Telecommunications Ltd.
04.2016 - 04.2022

Team Member /Helpdesk Support Engineer

Spark Digital
03.2012 - 08.2016

National Diploma in Computing Level 7 - Computer Networking

New Zealand School of Education

Bachelor of Engineering - Electronics And Telecommunications

Government Engineering College

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Prakash Gosai