PRAMOD SINGH
Greymouth,New Zealand
Summary
Experienced Hotel General Manager with a track record of reducing costs, increasing productivity, and maximizing customer satisfaction. Demonstrated leadership and strong communication skills. Over 14 years of progressive leadership and team building experience.
Overview
13
13
years of professional experience
Work History
Hotel General Manager
The Ashley Hotel
Greymouth, New Zealand
04.2024 - Current
- Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
- Developed strategies to maximize profits through cost control and revenue generation initiatives.
- Reviewed financial statements and reports to assess operational performance against budget targets.
- Ensured efficient customer service by addressing guest inquiries and resolving complaints in a timely manner.
- Conducted regular inspections of rooms, common areas, facilities and safety equipment.
- Monitored staffing levels to ensure adequate coverage at all times while controlling labor costs.
- Liaised with suppliers for ordering supplies such as food items, beverages, linens.
- Implemented new technologies such as online booking systems or automated check-in and check-out processes.
- Collaborated with sales team on special promotions or packages for guests.
- Created marketing plans to increase visibility of the hotel's brand in local markets.
- Performed administrative tasks such as payroll processing or updating employee records.
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
- Handled guest complaints and offered complimentary services for hardship cases.
- Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
- Fostered relationships with local businesses and organizations to drive additional revenue streams.
- Led a diverse team, overseeing recruitment, training, and development to ensure high-quality service standards.
- Implemented and monitored marketing and promotional strategies to increase occupancy rates.
- Managed budgeting and financial planning, including cost control measures to maximize profitability.
- Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.
Restaurant General Manager
Mackenzie's Cafe Bar & Grill
Lake Tekapo, New Zealand
08.2023 - 03.2024
- Inventory Management
- Vendor Interaction
- Group Bookings
- Food and Beverage Operations
- Training and Mentoring
- Interviewing and Hiring
- Guest Experiences
- Shift Scheduling
- Strategic Planning and Analysis
- Oversight of the running of the department including determining work requirements and allocation of duties
- Preparation and maintenance of Food & Beverage department rosters and attendance records
- Planning, budgeting, ordering supplies, and assisting in the design of seasonal food & beverage menus
- Oversight of day-to-day activity of Food & Beverage staff, and ensuring that training is coordinated, structured, and aligned with service standards
- Taking a proactive approach to implementing service improvements to drive departmental success
- Fostering a positive work atmosphere and maintaining effective communication within the team
- Achieving guest satisfaction and growth on online reviews
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Carefully interviewed, selected, trained, and supervised staff
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Led and directed team members on effective methods, operations, and procedures
- Tracked daily sales transactions and invoices for accurate and updated financial reporting
- Reconciled cash and credit card transactions to maintain accurate records
- Correctly calculated inventory and ordered appropriate supplies
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Developed, implemented, and managed business plans to promote profitable food and beverage sales
- Oversaw food preparation and monitored safety protocols
- Kept facility compliant with health codes, sanitation requirements
Outlet Manager
Hermitage Hotel
Aoraki Mount Cook, New Zealand
09.2022 - 08.2023
- Orchestrated positive customer experiences by overseeing every area of F&B operations
- Set clear expectations and create a positive working environment for employees
- Prepared restaurant business plan by reviewing demands, analyzing competitors, and developing projections for sales and finances
- Developed, implemented, and managed business plans to promote profitable food and beverage sales
- Purchased adequate quantities of food, beverages, equipment, and supplies
- Oversaw balancing of cash registers, reconciled transactions
Restaurant General Manager
Comfy Foods LLP, Cafe De'lan
09.2021 - 08.2022
- Handled restaurant successfully
- Achieved growth rate of 5% month by month and reduced variable cost by 3%
- Purchased adequate quantities of food, beverages, equipment, and supplies
- Set clear expectations and created positive working environment for employees
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials
- Maintained facility and grounds to present positive image
Restaurant Manager
ITC Hotels
, India
08.2018 - 07.2021
- 100% guest satisfaction with targets achieved and helped to control HLP cost by 4%
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Excelled in every store position and regularly backed up front staff
Assistant Restaurant Manager
ITC Hotels
, India
08.2014 - 01.2018
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Keep restaurant compliant with all federal, state, and local hygiene and food safety regulations
- Immediately resolved issues with patrons by employing careful listening and communication skills
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner
- Managed 36 servers' team and reduced the breakage cost
- Kept waitstaff and front of house up to date about kitchen happenings and special reservations
- Acted as manager on duty to field complaints and assure completion of day-to-day tasks
Restaurant Supervisor
ITC Hotels
, India
10.2011 - 06.2014
- Boosted customer satisfaction and service delivery to strengthen customer loyalty
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience
Education
Managers Certificate -
District Council
Newzealand08.2023
Food Safety Certification -
New Zealand School of Food And Beverage
New Zealand07.2023
LCQ -
New Zealand School of Food And Beverage
Newzealand06.2023
First Aid Certification -
Red Cross NZ
New Zealand02.2023
Bachelor of Science - Hotel
Management Institute of Hotel Management (IHM)
LucknowSkills
- Staff Training
- Teamwork and Leadership
- Hotel Operations
- Decision-Making
- Task Prioritization
- Strategic planning and analysis
- Guest experiences
- Marketing
- Resort management
- Hotel marketing
- Social media networking
- Training and mentoring
- Revenue optimization
- Guest complaint resolution
- Interpersonal communications
Languages
English
Full Professional
References
References available upon request.
Timeline
Hotel General Manager
The Ashley Hotel
04.2024 - Current
Restaurant General Manager
Mackenzie's Cafe Bar & Grill
08.2023 - 03.2024
Outlet Manager
Hermitage Hotel
09.2022 - 08.2023
Restaurant General Manager
Comfy Foods LLP, Cafe De'lan
09.2021 - 08.2022
Restaurant Manager
ITC Hotels
08.2018 - 07.2021
Assistant Restaurant Manager
ITC Hotels
08.2014 - 01.2018
Restaurant Supervisor
ITC Hotels
10.2011 - 06.2014
Managers Certificate -
District Council
Food Safety Certification -
New Zealand School of Food And Beverage
LCQ -
New Zealand School of Food And Beverage
First Aid Certification -
Red Cross NZ
Bachelor of Science - Hotel
Management Institute of Hotel Management (IHM)
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