Pranali Waghela
19 A Poolburn Court, Lake Hayes Estate, Lake Hayes Queenstown,New Zealand
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
3
3
years of professional experience
Work History
Guest Service Agent / Night Auditor
Swiss-belResort Coronet Peak, Queenstown, New Zeal
08.2024 - Current
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
Project Coordinator
State Government of India
12.2021 - 06.2023
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Education
Master Of Commerce - Finance & Taxation
Sinhgad College of Arts Commerce And Science, Narhe
University Of Pune 04.2018
Skills
- Guest communication
- Listening Skills
- Writing and verbal communication
- Complaint Handling
- Guest inquiry resolution
- Project management
- Guest Services
- Team building and supervision
- Patience and composure
- Data entry proficiency
- Administrative Skills
- Issue Resolution
- Team player mentality
- Cash Management
- Hospitality services
- Reservation Management
- Guest complaint resolution
- Payment Collection
- Conflict Management
- Special requests handling
- Invoice Processing
- Account Management
- Guest Relations
- Effective Planning
- Customer Service
- Computer Skills
- Payment Processing
- Guest accommodations
- Data Entry
- Flexible Schedule
Languages
English
Full Professional
Timeline
Guest Service Agent / Night Auditor
Swiss-belResort Coronet Peak, Queenstown, New Zeal
08.2024 - Current
Project Coordinator
State Government of India
12.2021 - 06.2023
Master Of Commerce - Finance & Taxation
Sinhgad College of Arts Commerce And Science, Narhe
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