Pranav Bembde
Auckland
Summary
Data & CRM professional with a history of optimizing customer relationship strategies to drive business success. Skilled in CRM system integration and leveraging data-driven insights to enhance customer satisfaction. Recognized for strong collaboration, adaptability, and the ability to thrive in dynamic environments to deliver impactful results. Proactive in taking on additional responsibilities to support team objectives while aligning with business goals and contributing innovative solutions. Seeking a role that offers professional challenges, allowing the application of acquired knowledge, effective time management, and continuous skill development to meet and exceed role expectations.
Overview
3
3
years of professional experience
Work History
Data & CRM Specialist
Du Val Group
08.2022 - Current
- Developed and managed API connections across company-wide systems.
- Designed and maintained dedicated storage for raw and processed data.
- Collaborated with department heads to gather and refine reporting requirements.
- Performed data administration and analysis to enhance decision-making.
- Created datasets and queries to extract and calculate relevant data.
- Designed and developed Power BI reports to visualize key business insights.
- Maintained and updated BI reports to align with evolving business needs.
- Retained all responsibilities from the previous role while expanding scope.
- Managed social media platforms and business advertising accounts such as Meta, Google, LinkedIn and TradeMe.
- Ad campaigns implementation.
- Led the development and administration of CRM systems across departments.
- Designed workflows and automation for campaigns within the CRM system.
- Gained hands-on experience with Salesforce, Salesforce Marketing, Eloqua, and HubSpot.
- Created and managed segmented databases for targeted marketing campaigns and automated EDMs.
- Backend maintenance and technical implementations for company website to reflect current business needs.
- Researched, evaluated and integrated new systems to align with evolving market trends.
- Delivered comprehensive training programs to staff on CRM utilization and best practices based on their departments.
- Enhanced sales productivity through improved lead tracking and management within the CRM
- Ensured data integrity by conducting regular audits and maintaining up-to-date customer records in both, CRM and Database
- Ongoing support for any system changes with user acceptance testing, data migration and workflow automation testing.
Backend Developer - Contractor
The Blue Door
09.2024 - 11.2024
- Create a company website
- Create a backend system to monitor and store restaurant bookings
- Developed training documents
CRM Developer - Contractor
Artezan Digital
02.2024 - 05.2024
- Developed comprehensive business use cases for clients and evaluated different CRM platforms depending on their requirements
- Performed integrity checks for existing data and migrated new processed data
- Implemented and provided support for a new CRM system with required automation
- Created documentation and train employees to perform intermediate maintenance and implementations
Digital Marketing & CRM - Contractor
Orbit Finance
01.2024 - 03.2024
- Create a company website
- Create social media ad accounts and consult possible business use cases
- Implement a CRM system according to business requirements
Education
Bachelors in Computing Systems - Information Technology
UNITEC Institute of Technology
Auckland, NZ02-2020
Skills
- Reporting and analytics
- CRM integration and management
- Social Media Campaign management
- Customer segmentation
- Marketing automation
- Time management
- Problem-solving
- Attention to detail
- Critical thinking
- Team collaboration
- Microsoft 0365
- Adobe Creative Cloud
- SSMS, Power Automate, SQL, Azure Data Lake and GitHub
- Microsoft Azure AD, Exchange, SharePoint and Servers
- PowerBI
- Salesforce, Salesforce Marketing, Eloqua and HubSpot
- Wordpress
- Shopify
Timeline
Backend Developer - Contractor
The Blue Door
09.2024 - 11.2024
CRM Developer - Contractor
Artezan Digital
02.2024 - 05.2024
Digital Marketing & CRM - Contractor
Orbit Finance
01.2024 - 03.2024
Data & CRM Specialist
Du Val Group
08.2022 - Current
Bachelors in Computing Systems - Information Technology
UNITEC Institute of Technology
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