Overview
Work History
Education
Skills
Languages
Timeline
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Pranav Bhondokar

Brookfield, Tauranga,BOP

Overview

9
9
years of professional experience

Work History

Retail Manager

Chemist Warehouse Fraser Cove
02.2023 - Current
  • Staff management:
  • Helping Retail manager manage 15-18 daytime staff members and managing 5-6 staff members in absence of retail manager during closing
  • Also taking responsibility of retail manger on days off
  • Keeping track of staff’s daily tasks
  • Updating daily break rosters
  • Ensuring staff members attend supplier training sessions to gain sufficient product knowledge
  • Managing induction process of new staff members
  • This includes training them on company procedures and HR guidelines
  • Following up with staff about their monthly e-learning modules to motivate completion
  • Regulation of stock take every six months
  • Inventory management:
  • Placing orders every week for 15 to 20 suppliers
  • Maintaining stock levels
  • Invoicing
  • Meeting required invoicing knowledge to complete all invoicing tasks when required
  • Training team members on invoicing processes
  • Managing customer queries:
  • Phone orders
  • Maintaining weekly spreadsheet for prepaid orders
  • Managing customer complaints
  • Helping staff manage customers queries effectively
  • Managing MYCOMMS modules to keep retail manager updated with all communications from head office
  • Updating planogram changes and merchandising
  • Responsible for pricing in select products
  • Execution of store specials every four weeks
  • Managing click and collect module
  • Effectively communicating and maintaining relationships with sales representatives from suppliers and brands
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized
  • Controlled store inventory and reviewed cash handling and operations reports
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
  • Trained and developed new employees for ease of transition into team
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
  • Managed purchasing, sales, marketing and customer account operations efficiently
  • Completed daily paperwork and computer entry of sales data as established by management
  • Created employee schedules to align coverage with forecasted demands
  • Established objectives to offer team members clear roadmap to help company achieve overall goals
  • Reported issues to higher management with great detail

Retail Manager

Chemist Warehouse Bayfair
12.2021 - 02.2023
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized
  • Controlled store inventory and reviewed cash handling and operations reports
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
  • Exhibited excellent people skills during interaction with employees and customers
  • Trained and developed new employees for ease of transition into team
  • Completed daily paperwork and computer entry of sales data as established by management
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Answered questions about store policies and addressed customer concerns
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
  • Trained new employees on proper protocols and customer service standards
  • Established objectives to offer team members clear roadmap to help company achieve overall goals
  • Mentored team members to enhance professional development and accountability in workplace
  • Created employee schedules to align coverage with forecasted demands
  • Interacted well with customers to build connections and nurture relationships
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths
  • Assisted in recruiting, hiring and training of team members
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off
  • Trained and guided team members to maintain high productivity and performance metrics
  • Supervised creation of exciting merchandise displays to catch attention of store customers
  • Reported issues to higher management with great detail
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
  • Managed purchasing, sales, marketing and customer account operations efficiently
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings
  • Implemented business strategies, increasing revenue and effectively targeting new markets
  • Mitigated business risks by working closely with staff members and assessing performance
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
  • Raised property accuracy and accountability by creating new automated tracking method
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
  • Implemented innovative programs to increase employee loyalty and reduce turnover

Retail Coordinator

Chemist Warehouse Bethlehem
11.2020 - 12.2021
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Successfully drove new product lines to increase annual profits by [Number]%
  • Propelled market share to surge ahead of competitors and earn #[Number] ranking
  • Increased retail space by [Number] square feet by improving gross profits by [Number]%

Supervisor

Chemist Warehouse Bethlehem
11.2019 - 11.2020
  • Chemist Warehouse New Zealand + Training new and current team members for invoicing
  • Responsible for managing storeroom staff
  • Authorized to make returns, exchanges and adjust stock levels
  • Responsible for managing three aisles and their staff members
  • Managing stock on shelves and in storeroom
  • Help assistant manager execute in store specials every month
  • Making sure health and safety guidelines are being followed at all times
  • Appointed fire warden for emergency evacuation procedures
  • Responsible for maintaining basic housekeeping procedures through staff.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Evaluated employee performance and coached and trained to improve weak areas
  • Achieved results by working with staff to meet established targets
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts
  • Conducted routine inspections to check quality and compliance with established specifications
  • Collected, arranged, and input information into database system
  • Conducted regular reviews of operations and identified areas for improvement
  • Evaluated customer needs and feedback to drive product and service improvements
  • Frequently inspected production area to verify proper equipment operation
  • Evaluated staff performance and provided coaching to address inefficiencies
  • Supported creation of detailed, technical financial models to value potential acquisition targets
  • Devised and implemented processes and procedures to streamline operations
  • Developed and updated tracking spreadsheets for process monitoring and reporting
  • Gathered, organized and input information into digital database
  • Created and managed project plans, timelines and budgets
  • Developed effective improvement plans in alignment with goals and specifications

Invoicing

Chemist Warehouse Botany
06.2019 - 11.2019
  • Updating physical invoices to retail system
  • Keeping track of weekly orders and following up with pending orders
  • Inventory management- maintaining stock levels
  • Liaising with suppliers
  • Negotiating credits for Faulty and customer returned products
  • Combining data files from store room and shop after a stock take every six months
  • Sending orders via email made by retail manager.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates
  • Managed invoicing and payment processing operations
  • Processed customer invoices, credit memos and payments within established timelines
  • Monitored outstanding invoices and performed collections duties
  • Created improved filing system to maintain secure client data
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification
  • Responded to customer concerns and questions on daily basis
  • Used data entry skills to accurately document and input statements
  • Developed and implemented billing procedures to enforce compliance with company policies
  • Completed and processed purchase orders and customer invoices each quarter
  • Reconciled cash received with payments recorded in billing system and reported discrepancies
  • Executed billing tasks and recorded information in company databases

Relationship Manager

PNB MetLife
08.2014 - 08.2017
  • Motivating employees of PNB Bank Branch to provide better knowledge of product to customer.
  • Publishing MIS for performance and for whole day’s activities.
  • Operating units in resolution of day-to-day operational problem.
  • Promoting and marketing business to attract clients.
  • Advising and identifying appropriate investment services for clients.
  • Demonstrating investment strategies clearly to clients.
  • Keep accurate and detailed client records
  • Follow up leads and convert them into sales.
  • Meeting clients face to face and conducting in-depth reviews of their financial circumstances and future goals.
  • Advising clients on how to get best return for their investment portfolios
  • Handling customer queries in PNB Bank Branch and provide better solution.
  • Providing of financial solution to set of customers.
  • Drive initiative and manage distribution and work on renewal collection
  • Relationship management base selling through branch employees.
  • Built and maintained relationships with new and existing clients while providing high level of expertise
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service
  • Conducted financial due diligence on potential investments and acquisitions
  • Analyzed business processes to identify cost savings and operational efficiencies
  • Developed strategic plans for day-to-day financial operations
  • Complied with established internal controls and policies
  • Analyzed customer data to identify areas of improvement and maximize customer satisfaction
  • Created and maintained databases to track customer discussions and preferences for accurate, updated records
  • Developed loyalty programs to reward and maintain customer retention
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients
  • Established internal audit procedures to validate and improve accuracy of financial reporting
  • Established and checked coding procedures, monitored reports and updated internal files
  • Prepared internal and regulatory financial reports, balance sheets and income statements
  • Created and managed financial models to evaluate corporate investments and acquisitions
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities
  • Improved overall financial reporting by streamlining control processes and reporting structures
  • Evaluated and negotiated contracts to procure favorable financial terms
  • Designed and maintained financial models to identify and measure risks

Education

Postgraduate Diploma in Business Administration - Business Administration

Auckland Institute of Studies
Auckland, NZ
12.2018

BCA - Computer And Business

Mitsom College
Pune University
06.2014

Skills

  • Staff Assignments
  • Manage Operations
  • Profit and Loss Analysis
  • Database Maintenance
  • Stock Management
  • Merchandising

Languages

English
Full Professional
Hindi
Full Professional
Marathi
Native or Bilingual

Timeline

Retail Manager

Chemist Warehouse Fraser Cove
02.2023 - Current

Retail Manager

Chemist Warehouse Bayfair
12.2021 - 02.2023

Retail Coordinator

Chemist Warehouse Bethlehem
11.2020 - 12.2021

Supervisor

Chemist Warehouse Bethlehem
11.2019 - 11.2020

Invoicing

Chemist Warehouse Botany
06.2019 - 11.2019

Relationship Manager

PNB MetLife
08.2014 - 08.2017

Postgraduate Diploma in Business Administration - Business Administration

Auckland Institute of Studies

BCA - Computer And Business

Mitsom College

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Pranav Bhondokar