Pranav Bhondokar
Brookfield, Tauranga,BOP
Overview
9
9
years of professional experience
Work History
Retail Manager
Chemist Warehouse Fraser Cove
02.2023 - Current
- Staff management:
- Helping Retail manager manage 15-18 daytime staff members and managing 5-6 staff members in absence of retail manager during closing
- Also taking responsibility of retail manger on days off
- Keeping track of staff’s daily tasks
- Updating daily break rosters
- Ensuring staff members attend supplier training sessions to gain sufficient product knowledge
- Managing induction process of new staff members
- This includes training them on company procedures and HR guidelines
- Following up with staff about their monthly e-learning modules to motivate completion
- Regulation of stock take every six months
- Inventory management:
- Placing orders every week for 15 to 20 suppliers
- Maintaining stock levels
- Invoicing
- Meeting required invoicing knowledge to complete all invoicing tasks when required
- Training team members on invoicing processes
- Managing customer queries:
- Phone orders
- Maintaining weekly spreadsheet for prepaid orders
- Managing customer complaints
- Helping staff manage customers queries effectively
- Managing MYCOMMS modules to keep retail manager updated with all communications from head office
- Updating planogram changes and merchandising
- Responsible for pricing in select products
- Execution of store specials every four weeks
- Managing click and collect module
- Effectively communicating and maintaining relationships with sales representatives from suppliers and brands
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized
- Controlled store inventory and reviewed cash handling and operations reports
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Trained and developed new employees for ease of transition into team
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
- Managed purchasing, sales, marketing and customer account operations efficiently
- Completed daily paperwork and computer entry of sales data as established by management
- Created employee schedules to align coverage with forecasted demands
- Established objectives to offer team members clear roadmap to help company achieve overall goals
- Reported issues to higher management with great detail
Retail Manager
Chemist Warehouse Bayfair
12.2021 - 02.2023
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized
- Controlled store inventory and reviewed cash handling and operations reports
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Exhibited excellent people skills during interaction with employees and customers
- Trained and developed new employees for ease of transition into team
- Completed daily paperwork and computer entry of sales data as established by management
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Answered questions about store policies and addressed customer concerns
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
- Trained new employees on proper protocols and customer service standards
- Established objectives to offer team members clear roadmap to help company achieve overall goals
- Mentored team members to enhance professional development and accountability in workplace
- Created employee schedules to align coverage with forecasted demands
- Interacted well with customers to build connections and nurture relationships
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Assisted in recruiting, hiring and training of team members
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Trained and guided team members to maintain high productivity and performance metrics
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Reported issues to higher management with great detail
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Managed purchasing, sales, marketing and customer account operations efficiently
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
- Implemented business strategies, increasing revenue and effectively targeting new markets
- Mitigated business risks by working closely with staff members and assessing performance
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Raised property accuracy and accountability by creating new automated tracking method
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Implemented innovative programs to increase employee loyalty and reduce turnover
Retail Coordinator
Chemist Warehouse Bethlehem
11.2020 - 12.2021
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Successfully drove new product lines to increase annual profits by [Number]%
- Propelled market share to surge ahead of competitors and earn #[Number] ranking
- Increased retail space by [Number] square feet by improving gross profits by [Number]%
Supervisor
Chemist Warehouse Bethlehem
11.2019 - 11.2020
- Chemist Warehouse New Zealand + Training new and current team members for invoicing
- Responsible for managing storeroom staff
- Authorized to make returns, exchanges and adjust stock levels
- Responsible for managing three aisles and their staff members
- Managing stock on shelves and in storeroom
- Help assistant manager execute in store specials every month
- Making sure health and safety guidelines are being followed at all times
- Appointed fire warden for emergency evacuation procedures
- Responsible for maintaining basic housekeeping procedures through staff.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Evaluated employee performance and coached and trained to improve weak areas
- Achieved results by working with staff to meet established targets
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Conducted routine inspections to check quality and compliance with established specifications
- Collected, arranged, and input information into database system
- Conducted regular reviews of operations and identified areas for improvement
- Evaluated customer needs and feedback to drive product and service improvements
- Frequently inspected production area to verify proper equipment operation
- Evaluated staff performance and provided coaching to address inefficiencies
- Supported creation of detailed, technical financial models to value potential acquisition targets
- Devised and implemented processes and procedures to streamline operations
- Developed and updated tracking spreadsheets for process monitoring and reporting
- Gathered, organized and input information into digital database
- Created and managed project plans, timelines and budgets
- Developed effective improvement plans in alignment with goals and specifications
Invoicing
Chemist Warehouse Botany
06.2019 - 11.2019
- Updating physical invoices to retail system
- Keeping track of weekly orders and following up with pending orders
- Inventory management- maintaining stock levels
- Liaising with suppliers
- Negotiating credits for Faulty and customer returned products
- Combining data files from store room and shop after a stock take every six months
- Sending orders via email made by retail manager.
- Prepared and mailed invoices to customers, processed payments, and documented account updates
- Managed invoicing and payment processing operations
- Processed customer invoices, credit memos and payments within established timelines
- Monitored outstanding invoices and performed collections duties
- Created improved filing system to maintain secure client data
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification
- Responded to customer concerns and questions on daily basis
- Used data entry skills to accurately document and input statements
- Developed and implemented billing procedures to enforce compliance with company policies
- Completed and processed purchase orders and customer invoices each quarter
- Reconciled cash received with payments recorded in billing system and reported discrepancies
- Executed billing tasks and recorded information in company databases
Relationship Manager
PNB MetLife
08.2014 - 08.2017
- Motivating employees of PNB Bank Branch to provide better knowledge of product to customer.
- Publishing MIS for performance and for whole day’s activities.
- Operating units in resolution of day-to-day operational problem.
- Promoting and marketing business to attract clients.
- Advising and identifying appropriate investment services for clients.
- Demonstrating investment strategies clearly to clients.
- Keep accurate and detailed client records
- Follow up leads and convert them into sales.
- Meeting clients face to face and conducting in-depth reviews of their financial circumstances and future goals.
- Advising clients on how to get best return for their investment portfolios
- Handling customer queries in PNB Bank Branch and provide better solution.
- Providing of financial solution to set of customers.
- Drive initiative and manage distribution and work on renewal collection
- Relationship management base selling through branch employees.
- Built and maintained relationships with new and existing clients while providing high level of expertise
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service
- Conducted financial due diligence on potential investments and acquisitions
- Analyzed business processes to identify cost savings and operational efficiencies
- Developed strategic plans for day-to-day financial operations
- Complied with established internal controls and policies
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction
- Created and maintained databases to track customer discussions and preferences for accurate, updated records
- Developed loyalty programs to reward and maintain customer retention
- Performed banking, business administration and financial tasks to guarantee five-star service for clients
- Established internal audit procedures to validate and improve accuracy of financial reporting
- Established and checked coding procedures, monitored reports and updated internal files
- Prepared internal and regulatory financial reports, balance sheets and income statements
- Created and managed financial models to evaluate corporate investments and acquisitions
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities
- Improved overall financial reporting by streamlining control processes and reporting structures
- Evaluated and negotiated contracts to procure favorable financial terms
- Designed and maintained financial models to identify and measure risks
Education
Postgraduate Diploma in Business Administration - Business Administration
Auckland Institute of Studies
Auckland, NZ12.2018
BCA - Computer And Business
Mitsom College
Pune University06.2014
Skills
- Staff Assignments
- Manage Operations
- Profit and Loss Analysis
- Database Maintenance
- Stock Management
- Merchandising
Languages
English
Full Professional
Hindi
Full Professional
Marathi
Native or Bilingual
Timeline
Retail Manager
Chemist Warehouse Fraser Cove
02.2023 - Current
Retail Manager
Chemist Warehouse Bayfair
12.2021 - 02.2023
Retail Coordinator
Chemist Warehouse Bethlehem
11.2020 - 12.2021
Supervisor
Chemist Warehouse Bethlehem
11.2019 - 11.2020
Invoicing
Chemist Warehouse Botany
06.2019 - 11.2019
Relationship Manager
PNB MetLife
08.2014 - 08.2017
Postgraduate Diploma in Business Administration - Business Administration
Auckland Institute of Studies
BCA - Computer And Business
Mitsom College