Hi, I’m
Pranav Gosavi
Auckland,AUK
Summary
Skillful and approachable manager specializing in customer satisfaction, team coalition, Hotel reservations and finance, administrative support, excellent communication, and decision-making abilities. I am seeking a new challenge to elevate talent, extend knowledge and contribute towards professional goal.
Overview
7
years of professional experience
Work History
Hotel DeBrett
Assistant Front Office Manager
04.2022 - Current
Job overview
- Enhanced revenue and profits by eliminating waste and maximizing customer satisfaction.
- Supervise reservations and housekeeping for 100% results.
- Created training modules for reservations and reception for new hires.
- monitoring competitor trends to set room rates in liaise with reservation.
- Coached reservation and front desk employees through day-to-day work and complex problems.
Delivered performance reviews, recommending additional training or advancements. - Managing queries and complaints related to direct reservations.
- prepare room sales report ( category wise ) to develop business and increase repeat clientele.
- Managing group and event accommodation bookings.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Designing room packages according to facilities provided by the hotel.
- Handling and updating database for all corporate and inbound agent reservations.
- identifying booking trends to plan revenue strategies.
- analyzing occupancy levels for weekly and monthly to suggest upselling strategies for all core operational departments.
- Performing payroll corrections for accuracy and duplications.
- Implement VIP guests recognition SOPs.
- Ensuring all shift checklist tasks are updated and followed by reception/restaurant team
- Banking and maintaining proper record of Daily Cash Takings.
- Setting new procedures and monitoring security for premises.
- Handling and actioning guest re
- dealing with overbookings and guest entitlements from various OTAs.
- Assist with monitoring and managing information on online travel agent sites, third party websites - agent brochures and directory listings
- Served as floating manager-on-duty, to cover shift shortage.
- Directing accounts receivable team for efficient ledger reconciliation.
- Updating contractual rates in PMS according to agreements with travel agents ( GDS, Inbound, wholesale, Retail. OTAs)
- Assist in executing promotional/upsell strategies for guest services and room sales, assist with sales and marketing initiatives developed for hotel
- creating sales lead for potential new corporate accounts.
- Implement health & safety as well as security measures in all work areas and make sure it's followed by every employee
- Reviewing employee performance and satisfaction at workplace, and conducting team appraisals.
- Reduced customer issues by introduction of surveys and questionnaires.
- Completed monthly profit and loss reports for senior management
- Strong coordination with Hotel Debtors to ensure invoices are settled before deadlines
Hotel DeBrett
Night Manager / Duty Manager
01.2022 - 04.2022
Job overview
- Established team priorities, maintained schedules and monitored performance.
- Trained and mentored new and existing staff to achieve best practices.
- Developed detailed plans based on broad guidance and direction.
- Attendance Management
- Processing Payroll coordinating with accounts
- Reporting End of month revenue statistics to General Manager and Owners
- Performing F&B Wastage audit with assistance from Restaurant Manager
- Responsible for all department Duty Managers
- Developing concierge manual to exceed guest expectations
- Planning forward rosters with General Manager to ensure smooth functioning of Front Office Department
- Coordinating and chasing with all Inbound accommodation agents to avoid sales ledgers exceeding limits
- Preparing In-Room service orders
- Successfully performing Night Audit procedures with 100% accuracy
AVANI Hotel & Resorts
Night Manager / Duty Manager
04.2021 - 12.2021
Job overview
- Attending guest requisitions in appropriate manner
- Coordinating with Body Cop to ensure smooth functioning of all leased hotel suites
- Monitoring safety and security of guests
- Resolving conflicts between hotel suites owners and hotel guests
- Acting as fire warden on shift
- Maintaining room inventory on online booking channels
- Efficient guest check-in and check-out procedures
- Trained new staff to achieve best results
- Resolved customer complaints promptly and professionally to maintain satisfaction.
AVANI Hotel & Resorts
Acting Night Manager / GSA
09.2020 - 03.2021
Job overview
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Trained employees in essential job functions.
- Implemented cost-saving measures to enhance profitability and align with budget.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Evaluated employee performance and coached and trained to improve weak areas.
- Developed and implemented new procedures and policies to improve operational productivity.
- Handling guest check-ins and checkouts
- Ensure daily cashiering duties are followed
- Assisting Front Office Manager in invoicing to all suppliers and vendors
- Performing Night Audit duties and solving discrepancies observed if any
AVANI Hotel & Resorts
Experienced Housekeeper
07.2020 - 03.2021
Job overview
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Performed laundry cleaning services and mopped, swept and polished floor surfaces.
- Addressed customer feedback and complaints to maximize satisfaction.
- Inspecting rooms to eliminate guest complaints
- Trained and mentored new staff on cleaning and safety protocols.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Established and enforced safety protocols and guidelines for staff.
Heritage Hotel
Housekeeping Executive
09.2019 - 07.2020
Job overview
- Cleaning guestrooms/suites following the SOPs
- Coordinating with Front office department for smooth arrival and departure procedures
- Monitoring and ordering linen / chemicals stocks as required
- Replenishing supplies while providing turn down service
- Cleaning and stocking restrooms and other public areas
- Collecting and disposing of trash
- Assisting guests when necessary
- Keeping the linen room stocked
- Properly cleaning upholstered furniture
- Performing spring cleaning when required
- Clean, disinfect and store all equipment at the end of the shift
ITC Maratha
Front Desk Agent
06.2018 - 11.2018
Job overview
- Developed and maintained positive relationships with guests for satisfaction.
- Completing (express) check-ins and checkouts
- Ensuring daily cashiering tasks are been followed by every shift
- Assisting central reservations team in room allocations
- Providing airport pickup services to VIP guests if required
- Assisting Duty managers with Night Audit
- Handling group check-ins and check-outs
- Training Interns in Front office department, following the SOPs
Novotel
Intern
11.2016 - 04.2017
Job overview
- Coordinating with all departments to maintain employee attendance records
- Efficiently checking-in and out guests whenever required
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Preparing A-La-Carte menu against guest orders
- stock-taking for kitchen/F&B department
- delivering concierge services to guests
- Making room/suites ready before ETA for the respective guests
- Auditing guest consumption invoices are been posted correctly
Education
Auckland University of TechnologyAuckland, NZ
Post Graduate Diploma from Hospitality Administration And Management
12.2019
Kohinoor International Management InstitutePune
Bachelor of Science from Hospitality
07.2018
American Hotel & Lodging Educational InstituteAffiliated Management Course
Bachelor of Science from Hospitality Administration
07.2018
Skills
- Strong organizational skills
- Commercially aware
- Personnel Management
- LCQ & First Aid Certified
- General Managers Certificate
- Team Role Model
- Self-Motivated
Timeline
Assistant Front Office Manager
Hotel DeBrett
04.2022 - Current
Night Manager / Duty Manager
Hotel DeBrett
01.2022 - 04.2022
Night Manager / Duty Manager
AVANI Hotel & Resorts
04.2021 - 12.2021
Acting Night Manager / GSA
AVANI Hotel & Resorts
09.2020 - 03.2021
Experienced Housekeeper
AVANI Hotel & Resorts
07.2020 - 03.2021
Housekeeping Executive
Heritage Hotel
09.2019 - 07.2020
Front Desk Agent
ITC Maratha
06.2018 - 11.2018
Intern
Novotel
11.2016 - 04.2017
Auckland University of Technology
Post Graduate Diploma from Hospitality Administration And Management
Kohinoor International Management Institute
Bachelor of Science from Hospitality
American Hotel & Lodging Educational Institute
Bachelor of Science from Hospitality Administration
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