Pranav Kumar
Bail Support Services - Administrative Officer
Auckland
Summary
Proven Administrative Officer with a track record of enhancing office efficiency and improving workflow planning at the Department of Corrections. Expert in Microsoft Office Suite and adept at conflict mediation, I have significantly contributed to project success and fostered strong professional relationships. Skilled in both personnel management and database administration, my approach has consistently driven results and streamlined operations. An administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. I am a Talented Admin officer that goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Overview
5
5
years of professional experience
Work History
Administrative Officer
Department of Corrections
10.2023 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Contributed to successful projects by providing essential administrative support and resource management.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
- Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Drafted common document templates to reduce time spent creating documents from scratch.
Administrative Clerk
Tamaki Legal
10.2022 - 10.2023
- Entered data into system and updated customer contacts with information to keep records current.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Arranged meetings and appointments and updated records to assist management.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Contributed to project success by providing administrative support to various teams as needed.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
- Assisted in budget preparation, gathered necessary documentation and performed initial analysis to support financial planning.
- Streamlined document management, implemented digital filing system that improved access and security.
- Enhanced office efficiency by streamlining filing systems, ensuring quick and accurate retrieval of documents.
- Supported HR functions, participated in recruitment process by scheduling interviews and organizing applicant information.
- Fostered positive work culture, coordinated team-building activities that improved morale and team cohesion.
- Improved workplace safety, conducted regular checks and reported potential hazards immediately.
- Processed incoming and outgoing mail and packages according to established procedures.
- Coordinated and scheduled meetings and appointments.
- Assisted with onboarding of new employees.
Receptionist Administrator
Europcar
01.2022 - 09.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Streamlined document preparation, enhancing accuracy and professionalism of outgoing communications.
- Streamlined invoice processing, contributing to improved vendor relationships and financial management.
- Supported executive team with travel arrangements, optimizing schedules and logistics.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Retail Sales Associate
Largardere Travel Retail
12.2019 - 01.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor of Business - Supply Chain Management
Auckland University Of Technology
Auckland, New Zealand 04.2001 -
Skills
Office Management
Documentation and control
Data Acquisition
Policy and procedure modification
Budget Adherence
Database Administration
Relationship Building
Records Management
Personnel Management
Document Control
Meeting facilitation
Training and coaching
Database Management
Scheduling appointments
Workflow Planning
Event Coordination
Scheduling and calendar management
Travel Arrangements
Equipment Repair
Office Administration
Computer Skills
Microsoft Word
Administrative Support
Time Management
Data Entry
Microsoft Excel
Microsoft Office Suite
Excel spreadsheets
Computer Proficiency
Filing
Documentation And Reporting
Document Management
Microsoft PowerPoint
Recordkeeping
File Organization
Team Bonding
Conflict Mediation
Languages
Gujarati
Limited Working
Hindi
Professional Working
Fiji
Elementary
Timeline
Administrative Officer
Department of Corrections
10.2023 - Current
Administrative Clerk
Tamaki Legal
10.2022 - 10.2023
Receptionist Administrator
Europcar
01.2022 - 09.2022
Retail Sales Associate
Largardere Travel Retail
12.2019 - 01.2022
Bachelor of Business - Supply Chain Management
Auckland University Of Technology
04.2001 -
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