Pranav Mandora
Hillsborough,Auckland
Summary
Dedicated Finance professional with seven years of hands-on experience in Branch operations and customer service. Known for fostering strong client relationship and delivering exceptional service in fast paced environment. Possess a keen eye for detail and commitment to upholding values. Proven ability to take charge in the absence of superiors, ensuring smooth operations and customer satisfaction. Ready to leverage expertise and operational management to contribute to the success of your business.
Overview
7
7
years of professional experience
Work History
Manager
Bank Of India
08.2017 - 02.2024
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Generated repeat business by ensuring excellent customer service and responded to customer concerns with friendly and knowledgeable service
- Planning and strategising for the achievement of allotted budgets
- Managed a team of total six members
- Managed a total portfolio of 79.00 crore (NZD 15 million) including Loans and Deposits
- Surpassed allotted budget of FY 2023 by 80%
Assistant (Sales and Marketing)
State Bank Of India
12.2016 - 08.2017
- offered hands on assistance to customers, assessing needs and maintained knowledge of consumer preferences
- conducted day to day general banking activities like KYC verification, account opening, and cheque clearing etc
- generated substantial business through explaining different products over call
- cross-selling of various products to customers as per their financial requirements
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
Master of Applied Finance - Finance
Auckland University of Technology
Auckland, NZ02.2025
Bachelor of Engineering - Electronics And Communications Engineering
LDRP ITR
Gandhinagar06.2013
Skills
- Effective team management
- Verbal and written communication
- Customer Relationship Management (CRM)
- Customer Service
- MS Office
- Retail Sales
Hobbies
- Reading and listening Audion books
- Running
Timeline
Manager
Bank Of India
08.2017 - 02.2024
Assistant (Sales and Marketing)
State Bank Of India
12.2016 - 08.2017
Master of Applied Finance - Finance
Auckland University of Technology
Bachelor of Engineering - Electronics And Communications Engineering
LDRP ITR
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