Pranav Patel
Aranui
Summary
Dedicated people leader and client support professional with experience managing staff, clients, and sensitive situations on a case-by-case basis. Skilled in building rapport, motivating individuals, and coordinating with whānau, providers, and community stakeholders to achieve positive outcomes. Known for resilience, empathy, and critical thinking when handling complex challenges in both fast paced business environments and hospital settings. Strong organisational and computer skills, with a proven ability to manage caseloads, resolve issues fairly, and support people to reach their goals.
Overview
7
7
years of professional experience
Work History
Client Support Officer
CDHB, ALLIED
Riccarton
03.2022 - Current
- Managed client inquiries and provided timely support for service-related issues.
- Facilitated communication between clients and various departments to resolve concerns.
- Managed sensitive situations case by case, supporting patients, whānau, and staff during high-stress or complex incidents.
- Assigned and coordinated security resources across hospital departments to ensure safety, protection, and smooth operations.
- Partnered with medical teams, patients’ families, and external agencies to provide a holistic and solution-focused approach.
- Applied resilience, empathy, and critical thinking to de-escalate challenging behaviours while maintaining dignity and trust.
- Ensured consistent communication and documentation to support fair outcomes and coordinated responses.
Restarent General Manager
Restarent brands
Riccarton
03.2019 - Current
- Oversaw daily operations to enhance customer satisfaction and service quality.
- Managed budgeting and financial planning for multiple restaurant locations.
- Led staff training programs to ensure compliance with company standards.
- Managed staff development and wellbeing on a case-by-case basis, including disciplinary meetings, performance issues, and individual support needs.
- Led the recruitment and hiring process case by case, from shortlisting to interviews and onboarding, ensuring fair and consistent outcomes.
- Delivered tailored training and coaching to staff, adapting approaches to individual learning styles and circumstances.
- Partnered with staff and customers to resolve complex issues, applying critical thinking and empathy to achieve positive results.
- Liaised with a wide range of stakeholders including suppliers, contractors, and compliance agencies to ensure smooth and compliant operations.
- Demonstrated personal resilience and leadership in challenging situations, maintaining trust and consistency of service.
- Planned and organised daily operations including rosters, compliance, and performance reporting, showing strong organisational and computer literacy skills.
Education
Diploma in Information And Technology - Information And Communication Technology
Abacus
Christchurch 03-2019
Bachelor of Mechanical Engineering - Mechanical Engineering
Charusat
India03-2016
Skills
- Client relationship management
- Incident resolution
- Service coordination
- Case-by-case client and staff support resolving sensitive issues with fairness and empathy
- Stakeholder liaison working with whānau, medical staff, suppliers, and external agencies
- Critical thinking and problem solving in complex and high-pressure environments
- Building rapport and trust with diverse groups to influence and achieve positive outcomes
- Resilience in challenging situations; calm and professional under pressure
- Conflict resolution and de-escalation with respect and dignity
- Recruitment, training, and coaching tailored to individual needs
- Planning, organisation, and workload management with strong computer literacy
- Team leadership motivating and guiding staff to achieve shared goals
- Health, safety, and wellbeing awareness across hospital and retail settings
- Strong verbal and written communication for clear, consistent outcomes
- Full NZ Driver’s Licence
Timeline
Client Support Officer
CDHB, ALLIED
03.2022 - Current
Restarent General Manager
Restarent brands
03.2019 - Current
Diploma in Information And Technology - Information And Communication Technology
Abacus
Bachelor of Mechanical Engineering - Mechanical Engineering
Charusat