Pranita Ram
Suva
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administration Officer
Shree Sanatan Dharm Pratinidhi Sabha Fiji HQ
01.2025 - 09.2025
- Serve clients, prepare receipts and deposit slips.
- Banking
- Assist in cash collection
- Prepare payment vouchers
- Data entry in the income and petty cash tracker
- Answering calls/ verbal communication/Email correspondence
- Looking after the car park and the car park income
Billing Coordinator
Ventia
09.2017 - 07.2023
- 2IC for assigned team - provide training to Field Managers on vetting outside boundary work and billing process - make decisions on behalf of the company on costs for Chorus or Visionstream - analyze Ultra-Fast
- In charge of all billing procedures at Auckland Central, West and North. Handled rejections daily. Chorus submissions on various Right of Way, Pro-active, and BAU finance projects. Prepared patch's monthly financial report.
- Broadband build/design plan and Next Generation Access Right of Way design plan
- Other duties include processing rejections, escalations and submitting payments to Chorus
- Closely liaise with operations on prepare bills - monitor aged jobs, rejections and work flow
- Organize and manage wide range of team events
- Updated documentation, reports and spreadsheets with financial information.
Billing Team Coordinator/Technical Field Support/Complex Exceptions
Visionstream
12.2016 - 09.2017
- Auckland Working on Right of Way (ROW) nationally, Awaiting As-Built, Awaiting Visionstream and Chorus claim rejections - national vetting of UFB remedial against VPL cost and chorus cost - submit for payment
- Assist ROW Billing Team on submission of payment claims
Provisioning Coordinator
Chorus
06.2015 - 11.2016
- Led consent jeopardy management tasks, trained internal staff for consents, task allocations, managing daily workload and monitoring workflow - initiated work packet for infill, OHUG and 3rd Ont
- Create and update work orders, process cancellations, manage customer interactions
- Received in-depth training in MDU mailbox, processing emails in liaison with Serco, consent team
- MDU/ROW schedulers, delivery specialists & provisioning department
- Gained knowledge of complex design and build utilising Netmap, Comptel, Pro Client, order management, iTools and Workflow Client
Agent New Moves Team/FAB Tech
Vodafone
01.2014 - 01.2015
- Run customer orders on TP2 and Wireline, ensure connected with services - liaise with customer and
- Chorus on technician booking dates and work required - actioned requests and assisted corporate clients
- Ensure service is correctly running and keep customers updated with progress
- Troubleshoot customer technical issues on home phone and broadband services
- Book technicians for wiring or fault repairs, identify and escalate priority issues
Administration Officer
SK Automotive
01.2010 - 01.2013
- Reception manage customer complaints - process orders, forms and applications, reconcile petty cash
- Arrange couriers and maintain office supplies, invoicing and banking
Acting Secretary/Prosecution Clerk
Office of Director of Public Prosecution
01.2006 - 01.2008
- Build key working relationships with Prosecutions/Legal Offices and Police personnel
- Prepare Summons & Charge Sheets, maintain filing system and dispatch of mail
- Provide HR and administrative support, including minute taking and diary management
- Screen visitors respond to all requests from key agencies and the general public
- Prepare National Prosecution Services Establishment Structure Project in Visio
Skills
- Strong problem-solving resilience
- Telecommunications project management
- MDU mailbox, design and build, and risk management - in-depth knowledge of Right of Way (ROW) - prioritises work with a high level of attention to detail and a strong multitasking character
- Confident, approachable and dynamic - manages problems calmly and confidently - a true “go getter” with a high level of energy, motivation and drive - flexible, resilient and willing to go the extra mile
- Effective communication
- Fluent in English and Hindi; sensitive to cultural differences; has expertise addressing and resolving client issues both in person and over the phone; has several levels of written, interpersonal, and verbal communication abilities; fosters positive working relationships at all levels
- Discrepancy Resolution
- Problem solving
- Proficient user of Microsoft Office suite, Excel (advanced), Outlook, Publisher, Internet and email - in-house
- Proficient in Chorus iTools and Oracle Field Service Cloud
- Business Acumen
- Knowledge of business processes
- Operational policies - able to manage service forces - excellent time and workload management
- Troubleshooting equipment issues
Certification
• Certificate in Computing (MS Word, Excel, Access, PowerPoint, Internet, Email and Front Office)
• Certificate in Registry Procedures Government Policy & Procedure Inductions, Microsoft Publisher (basic) National Certificate in Business Administration & Computing (Level 3)
Timeline
Administration Officer
Shree Sanatan Dharm Pratinidhi Sabha Fiji HQ
01.2025 - 09.2025
Billing Coordinator
Ventia
09.2017 - 07.2023
Billing Team Coordinator/Technical Field Support/Complex Exceptions
Visionstream
12.2016 - 09.2017
Provisioning Coordinator
Chorus
06.2015 - 11.2016
Agent New Moves Team/FAB Tech
Vodafone
01.2014 - 01.2015
Administration Officer
SK Automotive
01.2010 - 01.2013
Acting Secretary/Prosecution Clerk
Office of Director of Public Prosecution
01.2006 - 01.2008
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