Summary
Overview
Work History
Education
Skills
References
Timeline
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Prasad Nadawade

Wellington,New Zealand

Summary

With over 5 years of comprehensive experience in the hospitality industry, I have honed my skills across multiple core departments, including Housekeeping, Front Office, and Reservations. Currently, I manage the Reservations department for Village Accommodation Group. My background gives me a strong understanding of all the main hotel operations. I excel at leading teams, improving efficiency, and ensuring guests have the best possible experience.

Overview

3
3
years of professional experience

Work History

Reservations Manager

Village Accommodation Group and Habitat
02.2024 - Current
  • Currently overseeing the Reservations Department for 7 properties at Village Accommodation Group and Habitat Hotels
  • Collaborating with OTAs, corporate, and wholesale travel agents
  • Responsibilities include managing rate plans, mapping rates to GDS, generating reports, creating SOPs, handling group and LSA bookings, and conducting commission checks.

Customer Service Manager

Village Accommodations
08.2023 - 02.2024
  • Lead customer service operations for 6 hotels at Village Accommodations, ensuring high-quality service delivery
  • Created Microsoft forms checklist for daily operations, managed and trained a team of representatives, and developed customer service policies for efficiency
  • Address customer concerns promptly, using guest feedback to improve service quality
  • Oversee a comprehensive customer database, conduct regular training sessions, manage budgets, and collaborate with cross-functional teams to enhance the guest experience.

Ohtel Wellington Manager

Village Accommodation Group
, Wellington
10.2022 - 08.2023
  • Managed Ohtel Wellington, a 5-star boutique hotel owned by Village Accommodation.
  • Responsible for overseeing Ohtel Pantry operations and hotel rooms.
  • Manage a team of 8 members, including customer service hosts, chefs, and room attendants.
  • Assist in cafe and room operations as and when needed.
  • Handling payroll, recruitment, and training.
  • Work with the Housekeeping Manager and Standards and Training Manager to maintain 5-star standards.
  • Working on guest feedback management system.
  • Additional responsibilities include stock management, creating checklists and SOPs, maintaining good supplier relations, staff performance management, budget adherence.

Housekeeping Manager

Village Accommodation Group
, Wellington
04.2021 - 07.2022
  • Managed housekeeping operations for 6 apartment-style properties and 1 boutique hotel within Village Accommodation Group.
  • Oversaw daily operations, rostering, payroll, recruitment, training, and team management.
  • Led a team of 40 team members.

Education

Intermediate, Advance, And Diploma Levels in Microsoft Excel. -

The Career Academy
Online
12-2022

Post Graduate Diploma (Level 8) -

PIHMS
New Plymouth, NZ
10-2018

Bachelors of Science in Hospitality Management -

BVCHTMS
Mumbai
06-2015

Skills

  • Guest experience management
  • Managing rate plans
  • Mapping rates to GDS
  • Generating reports
  • Creating SOPs
  • Handling group and LSA bookings
  • Conducting commission checks
  • Training and managing a team of representatives
  • Developing customer service policies
  • Addressing customer concerns
  • Collaboration with cross-functional teams

References

References available upon request.

Timeline

Reservations Manager

Village Accommodation Group and Habitat
02.2024 - Current

Customer Service Manager

Village Accommodations
08.2023 - 02.2024

Ohtel Wellington Manager

Village Accommodation Group
10.2022 - 08.2023

Housekeeping Manager

Village Accommodation Group
04.2021 - 07.2022

Intermediate, Advance, And Diploma Levels in Microsoft Excel. -

The Career Academy

Post Graduate Diploma (Level 8) -

PIHMS

Bachelors of Science in Hospitality Management -

BVCHTMS

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