Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Personal Information
References
Extracurricular Activities
Hobbies and Interests
Projects
Work Preference
Quote
Languages
Interests
Websites
Work Availability
Timeline
OperationsManager
Prasanna Gunatilaka

Prasanna Gunatilaka

Auckland,New Zealand

Summary

I am a seasoned and highly motivated professional with a diverse skill set within the hospitality industry. My technical proficiency spans a range of systems, including Opera Cloud & On-premise single & multi-property PMS/Micros 3700 & 9700/Symphony ver. 19.Xx, Sun Financial, Material control, JDS WinPack, HCS and HES, Travel Click Interfacing, FCS, Vision reporting, Meraki Cloud AP, Ruckus AP, Veritas Back Exec, Veeam Backup Admin, Active Directory, QNAP, Kaspersky, Trend Micros, CrowdStrike AV Admin/Magic-info Signage, AntLab WiFi Management, & Cisco, HP, Aruba Networking, Nutanix, Book4Time. With more than 17 years of dedicated experience in the Information Technology field, particularly in the hospitality sector, I bring expertise in CapEx/OpEx budgeting, asset management, and inventory control. I am enthusiastic about applying my skills and knowledge to deliver optimal results and further contribute to the success of my career.

Overview

18
18
years of professional experience
5
5
Certification

Work History

IT MANAGER

LANGHAM HOSPITALITY GROUP
07.2023 - Current
  • In my capacity as the individual overseeing IT operations at Cordis Hotel and Resorts by Langham Hospitality Group, my responsibilities extend to comprehensive management of IT infrastructure, including budgeting, project management, IT procurement, and the negotiation and oversight of vendor agreements.

MANAGER IT

STANLEY HOTEL AND SUITES
10.2022 - 07.2023
  • In my role as the individual responsible for IT operations at the Stanley Hotel & Suite, my duties include the supervision of IT infrastructure management, budgeting, project management, IT procurement, and the negotiation and management of vendor agreement.

MANAGER IT - SYSTEMS ADMINISTRATION AND INFRASTRUCTURE

HAYLEYS LEISURE
04.2022 - 09.2022
  • In my capacity as the individual overseeing IT operations in the Leisure sector, my responsibilities included the comprehensive management of IT infrastructure, budgeting, project management, IT procurement, and the negotiation and oversight of vendor agreements
  • This role extends across a total of 5 resorts and 5 boutique collection properties located in Sri Lanka and Maldives.

CONSULTANT - SYSTEMS AND PROJECT IMPLEMENTATION

THE KINGSBURY HOTEL
03.2020 - 03.2022
  • As part of my responsibilities, I undertook the task of identifying the systems and processes associated with Information Technology across all 10 resorts in Sri Lanka and 1 resort in the Maldives
  • I was also tasked with recommending optimal solutions or products to enhance the efficiency and effectiveness of these resorts
  • Furthermore, I assumed oversight of the IT operations within the hotels and provided necessary guidance to the IT staff.

MANAGER IT

ADAARAN RESORTS
07.2017 - 12.2019
  • I administered various systems including Online Reservation System Interfaces, Opera PMS, Micros POS 3700, IT Assets Management, and Helpdesk System, Symantec Backup Exec System, Kaspersky Antivirus System, O365, Active Directory, and Jurudata Winpac/Winvoice across five resorts
  • My responsibilities encompassed managing LAN and WAN networks in all resorts and the Head Office, incorporating Cisco Networks and Meraki cloud-based Wireless Network.

ASSISTANT MANAGER IT

ADAARAN RESORTS
10.2013 - 06.2017
  • I performed comprehensive system administration, overseeing various systems such as Online Reservation System Interfaces, Opera PMS, Micros POS 3700, IT Assets Management, Helpdesk System, Symantec Backup Exec System, Kaspersky Antivirus System, O365, Active Directory, and Jurudata Winpac/Winvoice
  • My responsibilities extended to managing LAN and WAN networks in all five resorts.

MANAGER IT

KANDALAMA HOTEL
07.2011 - 10.2013
  • I assumed responsibility for the administration of Opera PMS, Micros POS 9700, Jurudata Winpac/Winvoice, and FCS systems
  • Additionally, I conducted system training sessions for staff members to ensure proficient utilization of these systems.

SENIOR MANAGER IT

KANDALAMA HOTEL
07.2011 - 06.2012
  • I took on the role of administering critical systems, including Opera PMS, Micros POS 9700, Jurudata Winpac/Winvoice, and FCS systems
  • My responsibilities extended to conducting systematic training sessions for staff members to ensure proficiency in utilizing these platforms.

ASSISTANT MANAGER IT

KANDALAMA HOTEL
07.2010 - 06.2011
  • In my role, I administered essential systems, including Opera PMS, Micros POS 9700, Jurudata Winpac/Winvoice, and FCS systems
  • I conducted comprehensive system training sessions for the staff to ensure proficient use of these platforms.

IT EXECUTIVE

KANDALAMA HOTEL
07.2008 - 06.2010
  • I served as the administrator for key systems, including Opera PMS, Micros POS 9700, Jurudata Winpac/Winvoice, and FCS systems
  • Additionally, I took charge of managing the Hotel LAN and WAN network infrastructure.

IT SUB ASSISTANT

KANDALAMA HOTEL
11.2006 - 06.2008
  • In my capacity, I administered critical systems, including Opera PMS, Micros POS 9700, Jurudata Winpac/Winvoice, and FCS systems
  • Simultaneously, I took charge of overseeing the Hotel LAN and WAN network infrastructure.

Education

Executive Master of Science in Information Security -

Asia EUniversity
01.2022

Master of Business Administration (MBA) -

University of Wales Trinity Saint David
01.2019

Diploma in Management -

The Open University of Sri Lanka
01.2002

Skills

  • Micros 3700
  • Opera Cloud Ver 21221
  • Budgeting Negotiation
  • Opera On Premise
  • Simphony Cloud - 193
  • Micros 9700
  • Communication
  • Vision Q&A
  • Networking
  • Cloud Managed AP
  • Sun Info
  • Material Control
  • Samsung Signage
  • Samsung LYNK Cloud
  • Avaya PBX 8700
  • Payment Processor Integration
  • Fortigate/Palo Alto Firewall
  • Nutanix AHV

Certification

  • CCNA, 2011, CSCO11306601
  • CommScope - Fibre Optic Infrastructure Specialist, 2021, BI743761US201DS7
  • CommScope - Pre Terminated Data Center Solutions, 2021, BI748749US201DS0
  • Fortigate - NSE1, 2019, rLoLZmi8EJ
  • Fortigate - NSE2, 2019, mP9S1PzSBz

Affiliations

British Computer Society, 995120907

Personal Information

  • Date of Birth: 02/01/76
  • Nationality: Sri Lankan
  • Marital Status: Married
  • Visa Status: Approved

References

  • Suresh Dissanayake, Adaran & Heritance Resorts - Maldives, +96 0778 7829, suresh@aitkenspence.lk
  • Hiran Jayasekara, Millennium Hotels and Resorts, +61 (0)4 8804 2449, hiran.jayasekera@gmail.com
  • Feri Kurniawan, Hospitality Technology - Maldives, +62 898 888 1177, kurniawan@hospitalitytechnology.com.mv

Extracurricular Activities

Secretary, Youth Exploration Society in Sri Lanka, Kandy, Sri Lanka, 05/01/98, 05/01/00, The non-governmental environmental protection organization located in the Royal Botanical Garden in Peradeniya, Sri Lanka. The organization's primary objective is to raise awareness among Sri Lankan schoolchildren about environmental issues and promote environmental protection. Secretary - Common, Youth Exploration Society in Sri Lanka, Kandy, Sri Lanka, 05/01/00, 04/01/01

Hobbies and Interests

  • Photography
  • Hiking
  • Diving
  • Bird Watching

Projects

Project Manager, Auckland, 12/01/23, 03/01/24, Led the seamless implementation of the Infrasys POS system at Cordis Hotel, ensuring on-time delivery and exceeding client expectations. Demonstrated expertise in project management methodologies, stakeholder collaboration, and problem-solving to optimize operational efficiency and enhance guest experiences. Successfully delivered results-driven solutions while maintaining strict adherence to project timelines and budget constraints.


 Simphony Upgrade, Port Moresby, 10/01/22, 11/01/22, As the IT Manager, I played an integral role in supporting the Director of IT during the migration of Simphony On-premise Version upgrade, with a focus on preserving the historical data. In this capacity, I was responsible for preparing the Migration Schedule tasks, engaging with all stakeholders, and implementing strategies to minimize the impact on business operations. 


Project Manager, Colombo, 05/01/22, 10/01/22, As the Project Manager for Oracle Opera PMS and Simphony POS cloud implementation, I successfully led the initiative across all five properties of Hayleys Leisure sector in Sri Lanka and Maldives. Notably, the implementation of Opera and Simphony Cloud was the first of its kind in any property in Sri Lanka. 


Assistant Project Manager, Male, 04/01/19, 11/01/19, Managed the GPON network project with Ooredoo Maldives, overseeing the successful deployment of Meraki Cloud Managed AP to enhance guest room WiFi and integrate IP-Phone/IPTV functionality for guests across all four resorts. 


Assistant Project Manager, Male, 11/01/18, 02/01/19, Oversaw the implementation of all systems for the pre-opening of Heritance Aarah, a Maldivian hotel managed by Aitken Spence Hotel Management. This comprehensive implementation involved on-premise deployment of Opera PMS, Simphony On Premise, Jurudata, IPTV, IP-Phone, Kaspersky, Active Directory, and other critical technologies. 


Assistant Project Manager, Male, 05/01/18, 11/01/18, I oversaw the successful migration of Adaaran Resorts' Opera PMS from a single property system to a multi-property platform, encompassing four distinct properties located in the Maldives. 


Assistant Project Manager, Male, 04/01/14, 11/01/14, I provided assistance to the Project Manager for the network infrastructure upgrade project in four Adaaran Resorts hotels. The scope of the project involved implementing a fibre backbone using Cisco Managed Switches, a Fortigate Firewall, and Meraki cloud Managed Access Points.

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionTeam Building / Company Retreats

Quote

Risk comes from not knowing what you are doing.
Warren Buffett

Languages

English
Advanced (C1)

Interests

Bird Watching

Hiking

Trekking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

IT MANAGER

LANGHAM HOSPITALITY GROUP
07.2023 - Current

MANAGER IT

STANLEY HOTEL AND SUITES
10.2022 - 07.2023

MANAGER IT - SYSTEMS ADMINISTRATION AND INFRASTRUCTURE

HAYLEYS LEISURE
04.2022 - 09.2022

CONSULTANT - SYSTEMS AND PROJECT IMPLEMENTATION

THE KINGSBURY HOTEL
03.2020 - 03.2022

MANAGER IT

ADAARAN RESORTS
07.2017 - 12.2019

ASSISTANT MANAGER IT

ADAARAN RESORTS
10.2013 - 06.2017

MANAGER IT

KANDALAMA HOTEL
07.2011 - 10.2013

SENIOR MANAGER IT

KANDALAMA HOTEL
07.2011 - 06.2012

ASSISTANT MANAGER IT

KANDALAMA HOTEL
07.2010 - 06.2011

IT EXECUTIVE

KANDALAMA HOTEL
07.2008 - 06.2010

IT SUB ASSISTANT

KANDALAMA HOTEL
11.2006 - 06.2008

Executive Master of Science in Information Security -

Asia EUniversity

Master of Business Administration (MBA) -

University of Wales Trinity Saint David

Diploma in Management -

The Open University of Sri Lanka
Prasanna Gunatilaka