Prasanna (Pras) Ramachandran
Auckland,Sandringham
Summary
Currently pursuing my masters degree in Auckland University of Technology. Seeking a part-time job to develop professional skills, experience New Zealand work culture and contribute to a dynamic organization. Highly organized and proactive student with excellent communication skills and a strong work ethic. Proven ability to work well in team environments and collaborate effectively with peers.
Overview
3
3
years of professional experience
Work History
Technical Account Manager
Freshworks
08.2021 - 02.2024
- Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
- Collaborated with sales teams for seamless product integration and enhanced customer experience.
- Reduced response time for technical inquiries with efficient communication channels and teamwork.
- Developed strong relationships with key clients, ensuring their needs were met and fostering long-term partnerships.
- Provided in-depth product training for customers, enhancing their understanding and usage of the technology.
- Served as a liaison between clients and internal teams to ensure smooth project execution and delivery.
- Engaged in tool and process improvements to streamline customer success activities and services.
Education
Master of Science - Information Technology Project Management
Auckland University of Technology
Auckland, NZ12.2024
Skills
- Technical consulting
- Problem-solving abilities
- Organizational Skills
- CRM software proficiency
- Analytical Skills
- Task Prioritization
- Requirements management
- Team Collaboration
Languages
English
Native or Bilingual
Availability
Except Wednesday and Thursday (Available on all other days including weekend)
Timeline
Technical Account Manager
Freshworks
08.2021 - 02.2024
Master of Science - Information Technology Project Management
Auckland University of Technology
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