Prasanna (Pras) Ramachandran
Freshworks
Auckland,Sandringham
3
years of professional experience
Currently pursuing my masters degree in Auckland University of Technology. Seeking a part-time job to develop professional skills, experience New Zealand work culture and contribute to a dynamic organization. Highly organized and proactive student with excellent communication skills and a strong work ethic. Proven ability to work well in team environments and collaborate effectively with peers.
Work History
Technical Account Manager
2 Years 6 Months- Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
- Collaborated with sales teams for seamless product integration and enhanced customer experience.
- Reduced response time for technical inquiries with efficient communication channels and teamwork.
- Developed strong relationships with key clients, ensuring their needs were met and fostering long-term partnerships.
- Provided in-depth product training for customers, enhancing their understanding and usage of the technology.
- Served as a liaison between clients and internal teams to ensure smooth project execution and delivery.
- Engaged in tool and process improvements to streamline customer success activities and services.
Education
Master of Science - Information Technology Project Management
Skills
Technical consulting
Problem-solving abilities
Organizational Skills
CRM software proficiency
Analytical Skills
Task Prioritization
Requirements management
Team Collaboration
Languages
English
Native or Bilingual
Availability
Except Wednesday and Thursday (Available on all other days including weekend)
Timeline
Technical Account Manager
Freshworks
08.2021 - 02.2024Read More
Auckland University of Technology
Master of Science from Information Technology Project Management
Read More