Prasasthi Thebuwane
North Shore,AUK
Summary
I'm an experienced Administrative Assistant with over 6 years of experience in customer service and office administration. Skilled in managing front-desk operations, handling high call volumes, and performing clerical tasks efficiently. Multilingual, fluent in English, French, Arabic, Hindi, and Sinhalese. Proficient in MS Office Suite, business communication, and information management.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Nuga Eden Hotel
, Sri Lanka
12.2022 - 02.2025
- Coordinated executive calendars and scheduled meetings using Outlook and Google Calendar.
- Managed front desk operations and ensured exceptional customer service.
- Handled over 100+ calls daily with consistent positive feedback.
- Directed guests and managed inquiries efficiently.
- Performed various administrative and clerical tasks.
- Drafted and edited reports, correspondence, and meeting minutes with accuracy and professionalism.
- Responded to internal and external inquiries through phone, email, and in person with a customer-focused approach.
HR AND ADMINISTRATIVE COORDINATOR
Edna Medicals Pvt Ltd
, Sri Lanka
10.2019 - 11.2022
- Coordinated HR operations including recruitment, employee records, and appraisals.
- Provided verbal and written employment verifications.
- Maintained digital filing systems and scheduled interviews.
- Assisted staff with queries and HR-related support.
Sales Executive / Customer Service Executive
United Parcel Services
, Sri Lanka
11.2017 - 10.2019
- Handled pricing requests, tracked performance, and supported customers.
- Managed customer inquiries related to logistics and delivery.
- Performed warehouse duties and complaint resolution.
Clerical Officer
Gulf Model School
, Dubai, UAE
10.2015 - 05.2017
- Maintained school administrative records and payment tracking.
- Managed student support and communication tasks.
- Observed student progress and handled calls professionally.
Education
Master of Business Informatics - Researched Based
ICL
05.2025
Master of Business Administration - Human Resource Management
University of Bedfordshire
12.2022
Skills
- Proficient in Microsoft Office Suite
- Managing digital filing systems
- Calendar scheduling
- Familiar with CRM and database software
- Operates and troubleshoots office equipment
- Comfortable with video conferencing and collaboration tools
- Adept at data entry
- Quick to adapt to new administrative tools and platforms
Affiliations
- HR Association Sri Lanka
- HRNZ
- Chartered Institute of Marketing (CIM), UK
- Australian & New Zealand Mental Health Association
Timeline
Administrative Assistant
Nuga Eden Hotel
12.2022 - 02.2025
HR AND ADMINISTRATIVE COORDINATOR
Edna Medicals Pvt Ltd
10.2019 - 11.2022
Sales Executive / Customer Service Executive
United Parcel Services
11.2017 - 10.2019
Clerical Officer
Gulf Model School
10.2015 - 05.2017
Master of Business Informatics - Researched Based
ICL
Master of Business Administration - Human Resource Management
University of Bedfordshire
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