Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Prasasthi Thebuwane

North Shore,AUK

Summary

I'm an experienced Administrative Assistant with over 6 years of experience in customer service and office administration. Skilled in managing front-desk operations, handling high call volumes, and performing clerical tasks efficiently. Multilingual, fluent in English, French, Arabic, Hindi, and Sinhalese. Proficient in MS Office Suite, business communication, and information management.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

Nuga Eden Hotel
, Sri Lanka
12.2022 - 02.2025
  • Coordinated executive calendars and scheduled meetings using Outlook and Google Calendar.
  • Managed front desk operations and ensured exceptional customer service.
  • Handled over 100+ calls daily with consistent positive feedback.
  • Directed guests and managed inquiries efficiently.
  • Performed various administrative and clerical tasks.
  • Drafted and edited reports, correspondence, and meeting minutes with accuracy and professionalism.
  • Responded to internal and external inquiries through phone, email, and in person with a customer-focused approach.

HR AND ADMINISTRATIVE COORDINATOR

Edna Medicals Pvt Ltd
, Sri Lanka
10.2019 - 11.2022
  • Coordinated HR operations including recruitment, employee records, and appraisals.
  • Provided verbal and written employment verifications.
  • Maintained digital filing systems and scheduled interviews.
  • Assisted staff with queries and HR-related support.

Sales Executive / Customer Service Executive

United Parcel Services
, Sri Lanka
11.2017 - 10.2019
  • Handled pricing requests, tracked performance, and supported customers.
  • Managed customer inquiries related to logistics and delivery.
  • Performed warehouse duties and complaint resolution.

Clerical Officer

Gulf Model School
, Dubai, UAE
10.2015 - 05.2017
  • Maintained school administrative records and payment tracking.
  • Managed student support and communication tasks.
  • Observed student progress and handled calls professionally.

Education

Master of Business Informatics - Researched Based

ICL
05.2025

Master of Business Administration - Human Resource Management

University of Bedfordshire
12.2022

Skills

  • Proficient in Microsoft Office Suite
  • Managing digital filing systems
  • Calendar scheduling
  • Familiar with CRM and database software
  • Operates and troubleshoots office equipment
  • Comfortable with video conferencing and collaboration tools
  • Adept at data entry
  • Quick to adapt to new administrative tools and platforms

Affiliations

  • HR Association Sri Lanka
  • HRNZ
  • Chartered Institute of Marketing (CIM), UK
  • Australian & New Zealand Mental Health Association

Timeline

Administrative Assistant

Nuga Eden Hotel
12.2022 - 02.2025

HR AND ADMINISTRATIVE COORDINATOR

Edna Medicals Pvt Ltd
10.2019 - 11.2022

Sales Executive / Customer Service Executive

United Parcel Services
11.2017 - 10.2019

Clerical Officer

Gulf Model School
10.2015 - 05.2017

Master of Business Informatics - Researched Based

ICL

Master of Business Administration - Human Resource Management

University of Bedfordshire
Prasasthi Thebuwane