Prashant Thomas
Hamilton City,New Zealand
Summary
A highly motivated and well-versed ERP implementation professional with 19 years of Customer support experienced in Technical Service, Operations, ERP Support Desk Management & Software Project Management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
sENIOR TECHNICAL CONSULTANT
COINS ME–Dubai (The access group)
08.2015 - Current
- Implementation of functional modules and technical modules as per the project plan
- Walk through sessions with SME
- COINS server build, upgrade and Fix installations
- Training and UAT support - Post Live support
- Application Support and Remedy force – Support ticket management
- Regression and PDR testing with QA dept
- Config and Maintenance of Demo environment and Pre-sales support
- Administration and management Cloud service provider.
Senior Software Engineer
IBM INDIA PVT.LTD
08.2010 - 07.2015
- A key member of Data Warehouse team intended to integrate information from different source systems to generate the report of Vodafone UK user and billing related information
- Managing a twelve-member team
- Quality processes implementation
- Microsoft SSIS and SSRS (Business Intelligence- ETL) Consultant
- Review SQL queries, stored procedures, functions in critical delivery of projects
- Feasibility Study and Requirements gathering
- Creating High Level Design.
senior associate
emids technologies pvt ltd
04.2007 - 08.2010
- A key member of support team and DBA team actively involved health care insurance settlement associated to AIM-INGENIX USA assisting in claim validation, ensuring the credibility between payers and providers
- Involving with design, development writing SQL queries, stored procedures, functions, triggers
- Working with a five-member team as a requirement gathering specialist and quality coordinator
- Working closely with clients to give production support
- Backup, Restore, Database Monitoring
- Handling the additional responsibility of creating SSIS packages for Data extraction, transformation and loading (ETL).
Education
MCA - MASTER OF COMPUTER applications
Visveswaraya Technological University (VTU)
01.2004
BSC - Computer science
Bharathiar University
01.2001
Skills
- Customer support
- Expertise in Functional and Technical modules of COINS ERP
- Analysis and Trouble shooting
- Multitasking and Quick learning skills
- Progress DB and MS SQL Server, Linux Shell Scripts, T-SQL, Reporting tools
- Excellent Team player
Certification
- ITIL Foundation Certificate in IT Service Management (Reg No – 9980045065177854).
- SQL Server dba – Database administration training
- Progress dba – database administration training
- HIPAA Awareness on Healthcare domain USA
Birthdate
04/07/1981
Personal Information
- Nationality: Indian
- Visa Status: NZ Work Visa
References
Available upon request.
Timeline
sENIOR TECHNICAL CONSULTANT
COINS ME–Dubai (The access group)
08.2015 - Current
Senior Software Engineer
IBM INDIA PVT.LTD
08.2010 - 07.2015
senior associate
emids technologies pvt ltd
04.2007 - 08.2010
MCA - MASTER OF COMPUTER applications
Visveswaraya Technological University (VTU)
BSC - Computer science
Bharathiar University
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