Prashanthi Nandipoghu Irmiah
Te Atatu South,New Zealand
Summary
Results-driven professional and recent AUT graduate with over 10 years of experience in Process facilitation & compliance, business continuity planning, and ticket handling. Skilled in Waterfall and Agile Scrum methodologies, with proven abilities in leading teams and project coordination, conducting audits, stakeholder management, and managing metrics to enhance process improvement, implement security controls, and drive operational efficiency within an organization. Demonstrated expertise in security requirement elicitation, risk analysis, financial oversight on budgeting, forecasting, and process improvements.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Specialist in Quality Assurance Group
Movate Technologies
Chennai, India
04.2022 - 12.2023
- Supported project teams in executing QMS processes ensuring process adherence and compliance across project teams
- Conducted process compliance audits and reported findings, contributing to business value
- Coordinated SLA objectives for documentation, monitoring, and reporting to strengthen client relationships
- Led gap analysis and project health assessments, refining quality practices
- Trained teams on root cause analysis and strategic action planning for project feedback surveys to drive continuous improvement
Quality Assurance Associate
Servion Global Solutions
Chennai, India
03.2017 - 03.2022
- Ensured project compliance management by conducting phase-end audits, monitoring processes, and aligning work with project statements, schedules, and budgets for over 50 projects .
- Led project facilitation through structured planning, scheduling, and performance evaluation, focusing on continuous improvement.
- Identified, assessed, and tracked project risks or issues iteratively with project teams during sprint planning, release planning, and daily stand-ups.
- Collected and analysed key metrics such as schedule variance, defect density, and cost of quality to measure project success.
- Conducted functional audits within IT, HR, and security teams, ensuring process compliance and operational excellence.
- Oversaw project revenue recognition, customer feedback surveys, configuration tool, project defect tracking, and time management tools and coordinated issues with vendors.
- Maintained quality standards by ensuring adherence to root cause analysis, corrective actions, and audit findings to prevent project slippage.
- Established and maintained security protocols and risk management frameworks, including any security incident response planning & action.
- Facilitated business continuity planning, performed impact analyses, and executed BCP testing methods, including tabletop exercises and simulations.
- Conducted training sessions and awareness programs on quality processes to enhance compliance and efficiency across teams.
Academic Coordinator
Bethel Matriculation Higher Secondary School
Chennai, India
11.2015 - 12.2016
- Developed creative learning practices to enhance teaching methodologies and foster collaboration.
- Facilitated activity-based learning to improve student engagement and academic outcomes.
- Acted as liaison between school leadership and educators, ensuring effective implementation of school's vision.
- Observed classroom sessions, provided feedback, and guided teachers in refining instructional techniques.
- Reviewed lesson plans, prepared exam question & answer papers, assessed student communication skills, and ensured curriculum alignment.
- Organized teacher workshops, school events, and technology integration to drive professional development and interactive learning.
Siebel L3 Support Engineer
Accenture in India
Chennai, India
04.2013 - 01.2015
- Worked on L3 tickets, assisted call centre application users, and ensured timely incident responses in line with pre-determined SLAs.
- Ensured timely responses to incidents within defined SLAs, aiming for quick resolution of assigned tickets, which significantly reduced ticket volumes.
- Enhanced customer experience by communicating with external systems to provide updates and resolve issues efficiently, minimizing incident aging and preventing escalations.
- Identified application issues, monitored vulnerabilities, and executed remediation plans.
- Supported users in order placement and business process execution, ensuring smooth workflow and system functionality.
Siebel Test Engineer
Accenture in India
Chennai, India
06.2012 - 03.2013
- Developed and mapped functional test cases for Siebel modules based on requirements, ensuring comprehensive test coverage in less time.
- Reviewed and refined test cases based on feedback, ensuring accuracy and completeness before execution.
- Executed test cases, documented results in test case reports, and ensured thorough defect tracking using HP Quality Centre tool.
- Assigned identified defects to respective engineers, monitored progress, and ensured resolution.
- Conducted regression testing to validate defect fixes, assessed and confirmed readiness of functionalities for deployment, facilitating seamless releases.
Education
Master of Information Technology - Project Management
Auckland University of Technology
02.2024 - 10.2024
Bachelor of Information Technology - IT
Anna University
06.2008 - 05.2012
Skills
- SDLC & Agile Methodologies
- Process Improvement
- Compliance Management
- Information security & Risk Management
- Tool Management
- Metrics Management
- Incident Management
- Training Teams
- Team Collaboration
- Problem-Solving
- Interpersonal Skills
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SKILLS SUMMARY
SDLC and Agile Methodologies: Developed expertise through project roles requiring comprehensive knowledge of Waterfall and Agile Scrum.
Process Improvement: Conducted gap analyses and refined quality practices and driving process improvements for enhanced productivity and quality.
Compliance Management: Experience in managing compliance for projects, ensuring adherence to process standards.
Information Security: Ensured compliance with security policies, implemented risk mitigation strategies, and conducted audits to safeguard data integrity.
Business Continuity Planning: Developed and maintained BCP for organizations, including regular testing and training.
Risk Management: Proficient in assessing project risks across projects and facilitating the implementation of mitigation strategies.
Tool Management: Oversaw project management and defect tracking applications, collaborating with vendors for issue resolution.
Microsoft Office Suite – Proficient in Excel, PowerPoint, Word for data analysis, dashboard creation, and project documentation.
Metrics Management: Collected and analyzed key performance metrics to enhance project efficiency.
Incident Management: Monitored and prioritized incidents to resolve issues efficiently and meet SLA requirements.
Training Teams: Conducted training sessions on quality processes and security, fostering compliance and knowledge sharing on request.
Tools
- Project Management & Collaboration: MS Project, Swift ALM eProject, iPlan, SharePoint, ServiceNow
- Applications: Siebel Application 8.0, Maximus ERP
- Testing & Defect Tracking: HP Quality Center, Jira
- Incident Management: BMC Remedy ITSM
- Control Management: SVN, CVS
- Office Tools: MS Office Suite (Excel, PowerPoint, Word, Outlook)
- Database: Toad for Oracle SQL
Certification
Diploma in Software Quality Management (DSQM), Amitysoft Technologies Private Limited, India, 2022
References
References available upon request.
Timeline
Master of Information Technology - Project Management
Auckland University of Technology
02.2024 - 10.2024
Specialist in Quality Assurance Group
Movate Technologies
04.2022 - 12.2023
Quality Assurance Associate
Servion Global Solutions
03.2017 - 03.2022
Academic Coordinator
Bethel Matriculation Higher Secondary School
11.2015 - 12.2016
Siebel L3 Support Engineer
Accenture in India
04.2013 - 01.2015
Siebel Test Engineer
Accenture in India
06.2012 - 03.2013
Bachelor of Information Technology - IT
Anna University
06.2008 - 05.2012
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