Open To Work
Prateek Kapoor
Mount Albert,AUK
Summary
Dynamic sales manager with a strong track record in driving team performance and achieving sales growth. Expertise in analyzing data to identify growth opportunities, setting KPIs, and mentoring teams to exceed targets. Skilled in fostering relationships with customers and stakeholders to resolve complex issues effectively.
Overview
10
10
years of professional experience
Work History
Store Manager
Pascoes the Jewellers
New Lynn, Auckland
03.2023 - Current
- Led and motivated retail associates to achieve sales targets and deliver exceptional customer service.
- Set and monitored sales targets, implementing strategies to exceed goals.
- Tracked key performance indicators, including sales target items per sale and average dollar sales.
- Analyzed sales data to identify growth opportunities and areas for improvement.
- Provided ongoing training and coaching on product knowledge, sales techniques, and customer service skills.
- Facilitated training programs based on identified needs to enhance team capabilities.
- Handled escalated customer inquiries and complaints with professionalism and empathy.
- Conducted regular stock audits to ensure accuracy and reduce discrepancies.
Senior Sales Manager
Uomo Group
, Singapore
12.2017 - 12.2020
- Managed sales and operations for three prestigious stores, achieving S$29 million in annual sales.
- Hired and motivated a 22-member team to consistently exceed sales goals.
- Achieved top-line like-for-like growth of 18% and 22% over the last two years.
- Assessed retail pricing strategies in collaboration with finance director to maximize store profits.
- Collaborated with marketing team to create campaigns that expanded market presence and customer base.
- Determined merchandise mix with buying team based on client preferences and historical trends.
- Planned and executed in-store and overseas events, including trunk shows, to promote merchandise.
- Led successful in-house trunk shows generating USD 720K in February 2019 and USD 400K in September 2019.
Sales Manager
Uomo Group
Moscow, Russia
01.2017 - 11.2017
- Achieved yearly sales target of 7 million USD in 11 months, surpassing expectations.
- Engaged prestigious clients, including Russian ambassador and CEOs of renowned companies, fostering strong relationships.
- Independently steered in-house trunk shows with local clients, generating 300,000 USD.
- Led team of over six employees in daily operations to ensure efficient store management.
- Utilized performance data to assess operations and adjusted staffing to boost production.
- Assessed sales performance and reported recommendations to enhance inventory accuracy.
- Coordinated re-orders and managed inventory tasks for optimal stock levels.
- Conducted accurate stock counts and reconciled discrepancies to maintain inventory integrity.
Guest Service Assistant
InterContinental Hotels & Resorts
Doha, Qatar
01.2016 - 09.2016
- Oversaw operations at largest pool bar and restaurant in Doha, ensuring optimal performance.
- Managed staff assignments across three bars and two restaurants on beach property.
- Executed cash transactions while maintaining high guest satisfaction scores at bar.
- Assisted in pre-opening efforts for 180-cover residency bar and restaurant, enhancing service readiness.
Education
Graduate Diploma of Hospitality Management -
Jaypee Hotels Training Centre
Agra, India07-2013
Bachelor of Tourism Studies -
Indira Gandhi National Open University
India07-2013
Skills
- Sales management
- Inventory management
- Point of sale systems
- Budgeting and cost control
- Budget management
- Team leadership
- Coaching and mentoring
- Staff performance evaluation
- Problem solving
- Time management
- Customer service
- Team building
- Communication skills
- Leadership
Languages
- English
- Hindi
- Punjabi
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Limited
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$78000/yr - $200000/yrTimeline
Store Manager
Pascoes the Jewellers
03.2023 - Current
Senior Sales Manager
Uomo Group
12.2017 - 12.2020
Sales Manager
Uomo Group
01.2017 - 11.2017
Guest Service Assistant
InterContinental Hotels & Resorts
01.2016 - 09.2016
Graduate Diploma of Hospitality Management -
Jaypee Hotels Training Centre
Bachelor of Tourism Studies -
Indira Gandhi National Open University