Pratham Arora
Mehrauli,New Delhi
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Sales Representative
Amar Forex and Travel Private Limited
08.2021 - 05.2024
- Increased sales by 30% through upsells and cross-selling of additional products and services.
- Marketing executive
- Communication skills
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment.
- Set price book to increase stock and product knowledge.
- Performed a full audit of inventory and sales reports, ensuring accuracy.
Sales Associate
VIVO India
07.2019 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Arts (Program) -
University of Delhi (SOL)
Moti Bagh, New Delhi06.2022
Skills
- Customer service
- Time management
- Computer literacy
- Communication skills
- Documentation review
- Microsoft excel
- Microsoft word
- Leadership
- Customer Relationship Building
Languages
Hindi
Native or Bilingual
English
Full Professional
Timeline
Sales Representative
Amar Forex and Travel Private Limited
08.2021 - 05.2024
Sales Associate
VIVO India
07.2019 - 07.2021
Bachelor of Arts (Program) -
University of Delhi (SOL)
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