PRATHAMESH BORGE
Auckland,AUK
Summary
Dynamic and people-focused Change & Operations Leader with over 5 years of experience driving organizational transformation, digital adoption, and continuous improvement across multi-site environments in New Zealand and India. Expertise in leading teams through system and process changes, analyzing impacts, preparing stakeholders, and delivering effective communication and training activities that foster successful adoption. Recognized for innovative leadership as the Tank Juice 'Best Store Manager of the Year – 2025,' particularly for spearheading the rollout of 'Tank Mobile,' which enhanced communication, standardized processes, and increased team readiness across multiple locations. Currently seeking a Change Manager role to leverage strategic thinking, strong stakeholder engagement skills, and hands-on experience in guiding teams through impactful transformations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Multi-Site Manager
Tank Juice
11.2022 - Current
- Change Management Responsibilities:
- Developed and executed store-level change plans supporting system updates, operational shifts, and digital adoption.
- Conducted readiness assessments to understand capability gaps and create targeted coaching plans.
- Delivered training, onboarding guides, SOPs, and communication materials for consistent change delivery.
- Mapped stakeholders, identified impact areas, and coordinated with business owners, area managers, and support teams to ensure alignment and risk mitigation.
- Identified and upskilled Product Champions, enabling smoother rollout of new standards and digital tools.
- Monitored adoption using KPIs, observations, and staff feedback loops to track progress and address resistance.
- Supported transitions during audits, compliance updates, POS enhancements, menu updates, and operational system changes.
- Operational Responsibilities:
- Managed operations across multiple stores with responsibility for performance, labour planning, customer standards, and inventory outcomes.
- Improved workflows, communication channels, and operational consistency across teams.
- Led recruitment and capability-building, ensuring high-performing, change-ready teams.
Senior Account Manager
Egg First Advertising
01.2019 - 01.2021
- Led organisational and stakeholder communication during large-scale marketing projects and digital tool transitions.
- Managed cross-functional teams, ensuring alignment across timelines, deliverables, and expectations.
- Delivered data-driven reporting dashboards and insights used for strategic decision-making.
Client Service Executive
FCB Ulka
01.2017 - 01.2018
- Coordinated major client accounts, improving workflows and communication efficiency.
- Supported implementation of new reporting tools and digital processes.
Education
Master of Applied Management - Business Management
Otago Polytechnic
NZ01.2024
Masters of Business Administration - Marketing
Atharva Institute of Management
India01.2020
Bachelor of Mass Communication - Advertising
Mumbai University
India01.2017
Skills
- Coordinating change management processes
- Implementation of organizational change
- Skilled in stakeholder communication
- Change impact evaluation
- Talent gap identification
- Customer relationship management enhancement
- Risk management reporting
- Process optimization techniques
- Multi-location team management and mentoring
- Collaborative project engagement
- Microsoft Office tools
- Knowledge of CRM strategies
- Fundamentals of Dynamics 365
- Data manipulation with SQL
- Experience in Google Analytics reporting
- Strong skills in Excel data analysis
- Python development
- POS system management
- Scheduling coordination
- Experience with digital payment solutions
- Skilled in utilizing SEO tools
Accomplishments
- Led the development and rollout of “Tank Mobile”, a mobile operational environment improving team readiness, onboarding speed, communication flow, and daily process reliability across stores.
- Conducted change impact assessments for new digital tools, operational workflows, and stock management processes—resulting in smoother adoption and reduced resistance.
- Delivered structured communication plans and training support during multi-site changes, improving compliance and consistency while maintaining high employee engagement.
- Reduced wastage by 35% by redesigning processes, applying change principles, and aligning teams with new inventory standards.
- Built a Product Champions / Trainers network that strengthened knowledge-sharing during system and process transitions.
- Contributed to double-digit sales growth by improving customer-facing workflows and operational excellence.
- Awarded Best Store Manager 2025 for team leadership, innovation, and implementation of high-quality change projects.
Certification
- Microsoft Dynamics 365 Fundamentals (CRM Concepts & Cloud Basics)
- Google Data Analytics – Foundations
- Google Change Management for Digital Projects
- Google Project Management Professional Foundations
- Python Programming – Beginner to Advanced (Greeks For Geeks Certified)
- SQL Basics for Data Analytics – Coursera
- Lean Six Sigma Foundations – LinkedIn Learning
- Digital Marketing Certification — IIDE
- Business Strategy Analysis — LinkedIn Learning
- Customer Service Foundations — LinkedIn Learning
Timeline
Multi-Site Manager
Tank Juice
11.2022 - Current
Senior Account Manager
Egg First Advertising
01.2019 - 01.2021
Client Service Executive
FCB Ulka
01.2017 - 01.2018
Masters of Business Administration - Marketing
Atharva Institute of Management
Bachelor of Mass Communication - Advertising
Mumbai University
Master of Applied Management - Business Management
Otago Polytechnic
COMMUNITY LEADERSHIP
Māngere East Hawks Rugby, Operations Manager, 2024, Designed improved communication workflows for match-day operations., Implemented logistic planning frameworks improving coordination efficiency., Developed branding and sponsorship strategies aligned with organisational goals.
Best Store Manager of the Year 2025 NZ
Best Store Manager of the Year – New Zealand (2025)
Tank Juice | Awarded by SKOPE
Recognised nationally for outstanding leadership, people management, and delivery of high-impact change initiatives across store operations. Awarded for successfully driving large-scale operational and behavioural change with over 90% adoption of new concepts, improving staff engagement, service consistency, and profitability. Demonstrated exceptional capability in leading teams through change, embedding new operating models, and delivering commercially sustainable outcomes.