PRATIBHA SHARMA
Dunedin,South Dunedin
Summary
Experienced Team Leader with a strong background in health and disability services, specializing in managing support teams, resource allocation, and service delivery. Proven track record in developing and implementing operational strategies, fostering high-performance teams, and ensuring the delivery of quality, customer-focused services. Adept at building robust relationships, driving continuous improvement, and managing statutory and regulatory responsibilities. Equipped with a recent Project Management Foundation course and a Postgraduate Diploma in Business Enterprise, ready to leverage skills in leading national service delivery for Courts and Tribunals.
Overview
9
9
years of professional experience
Work History
Team Leader
Community Care Trust
- Current
- As a Team Leader in CCT we support youth and adults with intellectual disabilities and/or autistic disorders in Otago and Southland to live as participating and valued members of their communities
- My job is to manage the team of support workers.
Key worker
Community Care Trust
10.2017
- Assist and support the person in daily life tasks like banking, shopping and housework
- Understand complex customer needs
- Work as part of a team to rehabilitate clients with complex needs
- Take care of the person and household duties
- Take prescribed medication and keep appointments with doctor
- Daily report, documentation
- Maintaining a safe environment
- Provide physical, emotional support
- Encouraging them to participate in recreational and social community activities.
Sr. Executive (Business Development)
Bony Systems & Technologies Ltd
09.2015 - 06.2017
- Work with management to develop and implement business development strategy for a defined territory
- Coordinate with management and clients to identify business development opportunity with existing and new clients
- Work with the team to achieve short- and long-term revenue and profit growth
- Update customer information and data on regular basis
- Informing the customers of new launch products and schemes, whilst maintaining effective relationships via excellent verbal and written communication
- Processing and Follow up with customer orders and resolving any issues.
Education
Postgraduate Diploma in Business Enterprise Level 8 -
Southern Institute of Technology
Level 2 in Health and Wellbeing - undefined
Careerforce
Bachelor of Arts: (B.A) - undefined
Dr. B. R Ambedkar University
Agra, U.PDiploma in Computer Application (MS Office) - undefined
NIIT
Aligarh, U.PSkills
Leadership & Team Management
Timeline
Key worker
Community Care Trust
10.2017
Sr. Executive (Business Development)
Bony Systems & Technologies Ltd
09.2015 - 06.2017
Postgraduate Diploma in Business Enterprise Level 8 -
Southern Institute of Technology
Level 2 in Health and Wellbeing - undefined
Careerforce
Bachelor of Arts: (B.A) - undefined
Dr. B. R Ambedkar University
Diploma in Computer Application (MS Office) - undefined
NIIT
Team Leader
Community Care Trust
- Current
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