PRATIBHA SHARMA
Dunedin,South Dunedin
Summary
Experienced Team Leader with a strong background in health and disability services, specializing in managing support teams, resource allocation, and service delivery. Proven track record in developing and implementing operational strategies, fostering high-performance teams, and ensuring the delivery of quality, customer-focused services. Adept at building robust relationships, driving continuous improvement, and managing statutory and regulatory responsibilities. Equipped with a recent Project Management Foundation course and a Postgraduate Diploma in Business Enterprise, ready to leverage skills in leading national service delivery for Courts and Tribunals.
Overview
9
9
years of professional experience
Work History
Team Leader
Community Care Trust
Dunedin
- Current
- As a Team Leader in CCT we support youth and adults with intellectual disabilities and/or autistic disorders in Otago and Southland to live as participating and valued members of their communities
- My job is to manage the team of support workers.
Key worker
Community Care Trust
Invercargill
10.2017
- Assist and support the person in daily life tasks like banking, shopping and housework
- Understand complex customer needs
- Work as part of a team to rehabilitate clients with complex needs
- Take care of the person and household duties
- Take prescribed medication and keep appointments with doctor
- Daily report, documentation
- Maintaining a safe environment
- Provide physical, emotional support
- Encouraging them to participate in recreational and social community activities.
Sr. Executive (Business Development)
Bony Systems & Technologies Ltd
Faridabad
09.2015 - 06.2017
- Work with management to develop and implement business development strategy for a defined territory
- Coordinate with management and clients to identify business development opportunity with existing and new clients
- Work with the team to achieve short- and long-term revenue and profit growth
- Update customer information and data on regular basis
- Informing the customers of new launch products and schemes, whilst maintaining effective relationships via excellent verbal and written communication
- Processing and Follow up with customer orders and resolving any issues.
Education
Postgraduate Diploma in Business Enterprise Level 8 -
Southern Institute of Technology
Level 2 in Health and Wellbeing - undefined
Careerforce
Bachelor of Arts: (B.A) - undefined
Dr. B. R Ambedkar University
Agra, U.PDiploma in Computer Application (MS Office) - undefined
NIIT
Aligarh, U.PSkills
Leadership & Team Management
Service Delivery
Resource Allocation
Continuous Improvement
Stakeholder Management
Task Delegation
Coaching and Mentoring
Workplace Safety
Scheduling Coordination
Team training and development
Timeline
Key worker
Community Care Trust
10.2017
Sr. Executive (Business Development)
Bony Systems & Technologies Ltd
09.2015 - 06.2017
Postgraduate Diploma in Business Enterprise Level 8 -
Southern Institute of Technology
Level 2 in Health and Wellbeing - undefined
Careerforce
Bachelor of Arts: (B.A) - undefined
Dr. B. R Ambedkar University
Diploma in Computer Application (MS Office) - undefined
NIIT
Team Leader
Community Care Trust
- Current