Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pratibha Sharma

Dunedin,Otago

Summary

Experienced Team Leader with a strong background in health and disability services, specializing in managing support teams, resource allocation, and service delivery. Proven track record in developing and implementing operational strategies, fostering high-performance teams, and ensuring the delivery of quality, customer-focused services. Adapt to building robust relationships, driving continuous improvement, and managing statutory and regulatory responsibilities. Equipped with a recent Project Management Foundation course and a Postgraduate Diploma in Business Enterprise.

Overview

21
21
years of professional experience

Work History

Team Leader

Community Care Trust
05.2018 - Current
  • Company Overview: We support youth and adults with intellectual disabilities and/or autistic disorders in Otago and Southland to live as participating and valued members of their communities.
  • Ensure that people supported by CCT are provided with quality, relevant, individual, and well-resourced service. I do this by developing and organizing personal plans for the people in our care, roster staff appropriately according to the needs of those people, ensuring that the plans are implemented, their health checks.
  • Recruit, retain, orientation, support, leadership and well-resourced support staff. I am responsible for 20 staff to have a strategy in place to cover all service delivery, including recruiting full-time, part-time, casual and permanent reliever staff to be able to provide levels of support for a wide range of people who need our support and care. I am directly responsible for recruitment, orientation, rostering, timesheets, and tracking their performance to ensure that they are carrying out their work competently. If there are any issues with performance or abuse (of both groups i.e., staff or the people in our care) I follow this up and ensure an investigation is carried out to ensure that all staff and people in our care are cared for safely and within our health and safety requirements. I am involved in the payroll process.
  • Efficient use of limited resources. It is my responsibility to ensure that staffing, rostering, and budgeting (related to the people in our care's benefits) are controlled and used efficiently.
  • I am committed to continuous professional development and regularly undertake courses that enhance my skills. My health and safety training is up to date, and I readily fulfill all reasonable requests from the Service Manager relevant to my role.
  • I have experience conducting needs assessments to support funding applications and securing additional resources for service users. I am highly skilled in process optimization, ensuring tasks are streamlined and executed efficiently. I excel in organizing people and activities, structuring workflows, and simplifying complex processes to maximize efficiency. Additionally, I have a strong ability to manage resources effectively, ensuring optimal service delivery with fewer resources.
  • We support youth and adults with intellectual disabilities and/or autistic disorders in Otago and Southland to live as participating and valued members of their communities.

Key Worker

Community Care Trust
10.2017 - 09.201
  • Assist and support the person in daily life tasks like banking, shopping and housework.
  • Understand complex customer needs.
  • Work as part of a team to rehabilitate clients with complex needs.
  • Take care of the person and household duties.
  • Take prescribed medication and keep appointments with a doctor.
  • Daily report and documentation.
  • Maintaining a safe environment.
  • Provide emotional support.
  • Encouraging them to participate in recreational and social community activities.

Sr. Executive (Business Development)

Bony Systems & Technologies Ltd
09.2015 - 06.2017
  • Work with management to develop and implement a business development strategy for a defined territory.
  • Coordinate with management and clients to identify business development opportunity with existing and new clients.
  • Work with the team to achieve short- and long-term revenue and profit growth.
  • Update customer information and data on regular basis.
  • Informing the customers of new launch products and schemes, whilst maintaining effective relationships via excellent verbal and written communication.
  • Processing and Follow up with customer orders and resolving any issues.

Assistant Admin

IMS Unison University
07.2014 - 04.2016
  • Empathetically handling student and guardian queries.
  • Maintaining student database.
  • Fixing meetings and making arrangements for recruitment.
  • Preparing reports and presentation.
  • Coordination with HR for conducting interviews and documentation.
  • To assist with training and placement department and Back-office operation.
  • Received, screened and routed incoming calls.

Office Coordinator

Heritage School
07.2006 - 08.2008
  • Counseling students and handling walk-in inquiries.
  • Handling telephonic enquiries and maintaining student database.
  • Managing Centre operations and taking feedback.

City Coordinator

Science Olympiad Foundation
05.2004 - 06.2006
  • Meeting with school authorities to participate in science and math's Olympiads.
  • Member of the marketing team.
  • Co-ordination between the Delhi head office and local authorities.
  • Motivating and encouraging teachers and students to be part of Olympiads.
  • Looking after all the paperwork and formalities.

Education

Level 2 - Health and Wellbeing

Career Force
Dunedin
01.2019

Postgraduate Diploma - Business Enterprise Level 8

Southern Institute of Technology
Invercargill
11.2018

Bachelor of Arts - undefined

Dr. B. R Ambedkar University
Agra, U.P
01.2000

Diploma - Computer Application (MS Office)

NIIT
Aligarh, U.P
01.1999

Skills

  • Mentoring
  • Coaching
  • Complaint resolution
  • Leadership
  • Budget management
  • Problem-solving
  • Client communication
  • Staff education and training

Timeline

Team Leader

Community Care Trust
05.2018 - Current

Key Worker

Community Care Trust
10.2017 - 09.201

Sr. Executive (Business Development)

Bony Systems & Technologies Ltd
09.2015 - 06.2017

Assistant Admin

IMS Unison University
07.2014 - 04.2016

Office Coordinator

Heritage School
07.2006 - 08.2008

City Coordinator

Science Olympiad Foundation
05.2004 - 06.2006

Bachelor of Arts - undefined

Dr. B. R Ambedkar University

Diploma - Computer Application (MS Office)

NIIT

Level 2 - Health and Wellbeing

Career Force

Postgraduate Diploma - Business Enterprise Level 8

Southern Institute of Technology

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Pratibha Sharma