Pratik Ambre
Lower Hutt,New Zealand
Summary
Dynamic Office Administrator at Aster Services Ltd with proven leadership and operations management skills. Enhanced customer satisfaction through effective communication and problem resolution. Proficient in Xero and Tally ERP, driving process improvements and cost control initiatives. Committed to fostering teamwork and collaboration to achieve organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Administrator (Part-time)
Aster Services Ltd
Auckland, NZ
07.2023 - 07.2024
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting the work of repair contractors.
- Interacted with customers by phone, email, or in person to provide information.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Payroll
- Generating Invoice / Purchase
- Bank reconciliation
Sales Associate (Part-time)
Mobil Mount Eden
Auckland, NZ
02.2023 - 08.2023
- Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
- Food handling
- Till handling
- Interacting with customers
- Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
Operation Executive & Admin
Absolute Distribution Solution Private Limited
Mumbai
09.2020 - 01.2023
- Established team priorities, maintained schedules, and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduce operational costs through a comprehensive process improvement initiatives and resource management.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Maximized performance by monitoring daily activities and mentoring team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved problems, improved operations, and provided exceptional service.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Operation Executive
Novomed Incorporation Private Limited
Mumbai
02.2019 - 09.2020
- Implemented inventory management systems, reducing stock discrepancies and wastage.
- Streamlined operations by implementing efficient processes and systems.
- Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Coordinated logistics activities, ensuring timely delivery of products and services to clients.
- Maintenance of stock records on a daily, weekly, and monthly basis. FOC/PAP Supply update, stock aging report, short expiry product update, monthly Monitoring end-to-end supply chain processes of the material like providing quotations, creating E-invoices, making purchases, creating E- Way bills, creating debit notes/credit notes/delivery challans, and Claims.
- Dispatch details, weekly and monthly stock and sales statements, weekly physical stock checks, providing monthly Petty cash reports, and Creating vendor Registration.
- Build and maintain good relationships with vendors and suppliers.
Installation Engineer & Store Assistant
Environment S.A.
Mumbai
02.2017 - 02.2019
- Reduced downtime during installations by efficiently managing resources and schedules.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
- Maintenance of stock records on a daily, weekly, and monthly basis. FOC/PAP Supply update, stock aging report, short expiry product update, monthly Monitoring end-to-end supply chain process of the material like providing quotations, creating E-invoice, making purchases, creating E- Way bills, creating debit notes/credit notes/delivery challans, and Claims.
- Dispatch details, weekly and monthly stock and sales statements, weekly physical stock checks, providing monthly Petty cash reports, and Creating vendor Registration.
- Build and maintain good relationships with vendors and suppliers.
Trainee Chemist (QC in Chemical)
Geo-Chem Laboratories
Mumbai
03.2016 - 11.2016
- Repaired, calibrated, and safely operated laboratory equipment to reduce costly instrument downtime.
- Coordinated and performed analytical tests to comply with established standards and specifications.
- Supported quality control efforts by conducting routine analyses of raw materials, intermediate products, and final goods to ensure adherence to specifications.
- Carried out laboratory tests and experiments to analyze, identify, and isolate chemical compounds.
Warehouse Assistant
Akash Warehousing Company
Mumbai
01.2012 - 02.2016
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained up-to-date price lists to accurately calculate shipping, shortage, and demurrage costs.
- Factored shipping procedures, rates, and routes in making determinations on the best shipping methods for materials.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Education
Master of Supply Chain Management - Level 9
Massey University
Auckland, NZ08.2024
Bachelor of Science - Chemistry
Wilson College of Science & Arts, Mumbai Uni.
Mumbai03.2011
Skills
- Leadership and supervision
- Product management
- Good communication skills
- Time Management
- Operations Management
- Ms office
- Cost Control
- Documentation And Reporting
- Xero
- Tally ERP 9/prime
- Customer Engagement
- Office Administration
- Customer Relationship Management (CRM)
- Teamwork and Collaboration
Certification
Forklift license no (NZ) - 763469
Languages
English - Full Professional, Hindi - Native or Bilingual, Marathi - Native or Bilingual
References
Available upon request
Hobbies and Interests
Driving, Video editing, Making Terrarium, Drawing and painting
Accomplishments
- 1. Handled storage, installation, and commissioning for different projects like:
- NTPC (Solapur)
- Reliance (Jamnagar)
- MPT (Goa)
- Lupin Tarapur (Boisar)
- 2. Handling various hospitals and sub-distributors at the pan-India level to supply critical Surgical products, Operational Instruments, and cold and non-cold chain medicines. Hospitals like- TATA, Homi Bhabha Cancer Foundation, Reliance, Fortis, and Manipal Hospital (Pan India)
- 3. Successfully Cleared Roche audit which contributed to getting authorized distributorship to the organization for India's first approved drug on Spinal Muscular Atrophy (S.M.A) named Evrysdi
Timeline
Office Administrator (Part-time)
Aster Services Ltd
07.2023 - 07.2024
Sales Associate (Part-time)
Mobil Mount Eden
02.2023 - 08.2023
Operation Executive & Admin
Absolute Distribution Solution Private Limited
09.2020 - 01.2023
Operation Executive
Novomed Incorporation Private Limited
02.2019 - 09.2020
Installation Engineer & Store Assistant
Environment S.A.
02.2017 - 02.2019
Trainee Chemist (QC in Chemical)
Geo-Chem Laboratories
03.2016 - 11.2016
Warehouse Assistant
Akash Warehousing Company
01.2012 - 02.2016
Master of Supply Chain Management - Level 9
Massey University
Bachelor of Science - Chemistry
Wilson College of Science & Arts, Mumbai Uni.
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