Pratik Jethwa
Auckland,AUK
Summary
Resourceful professional in hospitality management known for high productivity and efficient task completion. Skilled in operations management, customer service excellence, and staff training. Excel at communication, leadership, and problem-solving to enhance guest satisfaction and operational success.
Overview
5
5
years of professional experience
Work History
Bar Supervisor
Benny's Burger
Auckland, AUK
12.2024 - Current
- Strong Communication: Being able to clearly and politely communicate with customers and staff is essential.
- Problem-Solving: Handling customer complaints or difficult situations calmly and professionally.
- Relationship Building: Creating an inviting atmosphere where customers feel welcomed, valued, and comfortable.
- Conflict Resolution: Managing disagreements or complaints swiftly to ensure a positive customer experience.
- Money Handling: Accuracy with cash handling, POS systems, and managing tabs.
- Inventory Management: Keeping track of stock levels, ordering supplies, and ensuring there is enough product to meet demand.
- Budget Management: Ensuring the bar runs within budget, from controlling waste to monitoring drink costs.
- Point-of-Sale (POS) Systems: Proficiency in operating the bar’s POS system for taking orders, processing payments, and keeping track of tabs.
- Working in a busy bar can be stressful, especially during peak hours. Being calm and collected under pressure is key to ensuring both staff and customers have a great experience.
Front Office Supervisor
Jetpark hotel
Auckland, AUK
01.2023 - 11.2024
- Supervising Front Desk Staff: Manage a team of receptionists, concierge staff, and bellhops, providing training, support, and feedback.
Ensure all staff follow proper procedures for check-ins, check-outs, and guest inquiries.
- Guest Services: Handle guest concerns, complaints, and requests in a professional and timely manner.
Ensure the highest level of guest satisfaction by addressing issues promptly.
- Managing Reservations: Oversee reservation systems, including room availability, bookings, and special requests. Coordinate with other departments to ensure rooms and services are prepared in advance.
- Operational Oversight:: Ensure the front desk runs smoothly during busy periods (check-in/check-out times).
Monitor guest transactions, including billing and payment processes, ensuring accuracy.
Manage the flow of information between guests, staff, and management.
- Administrative Tasks: Handle cash management, ensuring all payments are processed accurately.
Maintain and update guest records in compliance with hotel policies.
- Communication and Coordination: Communicate effectively with housekeeping, maintenance, and other departments to ensure guest requests are met.
Assist with training new staff members, offering guidance on best practices and company policies.
- Problem-Solving: Address and resolve any challenges that arise, including guest complaints, operational hiccups, or staff issues.
Accommodation Supervisor
Putaruru hotel
Auckland, AUK
01.2020 - 12.2022
- Managed room allocations and bookings, optimizing occupancy and revenue.
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
- Implemented and monitored marketing and promotional strategies to increase occupancy rates.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored daily housekeeping operations to ensure quality standards were met.
- Coordinated renovation and maintenance projects, ensuring compliance with brand standards and safety regulations.
- Managed labor and property expenses to achieve maximum flow-thru to bottom line.
- Assisted in the organization of special events and promotions to increase occupancy rates.
- Delegated work to staff, setting priorities and goals.
- Performed administrative duties including filing paperwork, responding to emails.
- Resolved customer complaints in a timely manner by providing satisfactory solutions or alternative options when applicable.
- Managed budgeting and financial planning, including cost control measures to maximize profitability.
- Responded to and resolved guest issues or complaints.
Education
Post-Graduate Certificate - hospitality and culinary
CORNELL INSTITUTE OF BUISNESS&TECH AUCKLAND
Pune 06-2018
Bachelor of Science - Bsc in Hospitality Management
Bharati Vidyapeeth University
Pune01-2012
Skills
- Communication Skills
- Problem-Solving Skills
- Patience
- Empathy
- Product Knowledge
- Time Management
- Adaptability
- Conflict Resolution
- Positive Attitude
- Attention to Detail
- Teamwork
- Familiarity with customer service software, CRM tools, and other technologies commonly used in the field
Affiliations
- READING BOOKS BASED ON CULINARY
- FOOTBALL
- CRICKET
Timeline
Bar Supervisor
Benny's Burger
12.2024 - Current
Front Office Supervisor
Jetpark hotel
01.2023 - 11.2024
Accommodation Supervisor
Putaruru hotel
01.2020 - 12.2022
Post-Graduate Certificate - hospitality and culinary
CORNELL INSTITUTE OF BUISNESS&TECH AUCKLAND
Bachelor of Science - Bsc in Hospitality Management
Bharati Vidyapeeth University
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