PRATIKKUMAR SOLANKI
Auckland,AUK
Summary
Dynamic Operations Manager with a proven track record at Gorilla Kitchen, excelling in vendor negotiation and team leadership. Spearheaded process improvements that enhanced operational efficiency and customer satisfaction. Adept at analyzing production metrics to drive profitability and foster strong relationships with clients and suppliers. Passionate about optimizing business performance and empowering teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Gorilla Kitchen
Auckland CBD, Auckland
01.2024 - Current
- Built strong operational teams to meet process and production demands.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Formed and sustained strategic relationships with clients.
Store Manager
Lord of the Fries
Auckland CBD, Auckland
11.2022 - 01.2024
- Led a team to deliver excellent customer service, maintaining high standards of food quality, cleanliness, and operational efficiency.
- Managed staff training and development, ensuring a customer-first approach and adherence to service standards.
- Monitored stock levels and controlled inventory, reducing waste and optimizing resources.
- Ensured timely and accurate completion of cash handling, credit card security, and sales reporting.
- Implemented process improvements to enhance overall operational performance and customer satisfaction.
- Directed the recruitment, induction, and scheduling of new employees to meet business needs.
- Developed and maintained relationships with suppliers to ensure stock availability and cost-effectiveness.
Delivery Centre Consultant
Concentrix
Auckland CBD, Auckland
05.2022 - 11.2022
- Provided exceptional customer service to inbound calls, delivering tailored solutions to customer inquiries related to digital solutions and service inquiries.
- Utilized active listening and empathy to resolve customer issues and enhance their experience with the brand.
- Worked in compliance with company policies and performance metrics to meet client outcomes.
- Ensured timely follow-up and resolution of customer complaints and concerns.
- Developed strong communication skills in managing cross-functional team relationships, and resolving complex customer issues.
Assistant Store Manager
Lord of the Fries
Auckland CBD, Auckland
02.2020 - 05.2022
- Supervised staff during shifts, ensuring smooth operation, and the enforcement of company policies.
- Managed inventory and supply orders to ensure product availability, and reduce waste.
- Resolved customer complaints, providing immediate solutions to enhance customer satisfaction.
- Created weekly schedules to ensure proper staffing, and optimal store performance.
- Ensured compliance with health and safety regulations, including sanitation, food safety, and employee welfare.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Retail Sales Manager
Blue Buddha
Vadodara, Gujarat
06.2017 - 11.2019
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Negotiated with suppliers and vendors to secure beneficial terms and pricing.
- Prepared detailed reports on sales performance, inventory, and customer feedback for upper management.
- Established relationships with vendors, suppliers, and other partners.
Education
Graduate Diploma - Business Management
New Zealand Institute of Business And Technology
Auckland, NZ03.2022
English Language Certificate - English Proficiency
Otago Polytechnic
Auckland, NZ11.2020
Bachelor of Commerce - Accounting and Finance
Maharaja Sayajirao University
Vadodara, Gujarat05.2019
Skills
- Operations oversight
- Quality assurance
- Purchasing and procurement
- Budgeting and forecasting
- Production
- Task prioritization
- Sales forecasting
- Vendor negotiation
- Operational efficiency
- Key account development
- Marketing strategy development
- Contract management
- Consultative and relationship selling
- Customer satisfaction management
- Budgeting and expenditures
- Profit maximization
- Sales statistics analysis
- Sales reporting
- Team leadership
- Compliance management
- Business intelligence
Certification
- class 1 Full Driving license
- liquor license
- foundation and core training certificate
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Marathi
Native/ Bilingual
Punjabi
Limited
References
References available upon request.
Timeline
Operations Manager
Gorilla Kitchen
01.2024 - Current
Store Manager
Lord of the Fries
11.2022 - 01.2024
Delivery Centre Consultant
Concentrix
05.2022 - 11.2022
Assistant Store Manager
Lord of the Fries
02.2020 - 05.2022
Retail Sales Manager
Blue Buddha
06.2017 - 11.2019
Graduate Diploma - Business Management
New Zealand Institute of Business And Technology
English Language Certificate - English Proficiency
Otago Polytechnic
Bachelor of Commerce - Accounting and Finance
Maharaja Sayajirao University
Similar Profiles
Jun DiepJun Diep
Head Chef at Mercer Landing Kitchen and BarHead Chef at Mercer Landing Kitchen and Bar
Fau PakileataFau Pakileata
Class 4 Truck Driver at Green GorillaClass 4 Truck Driver at Green Gorilla
Terrance DesjardinsTerrance Desjardins
Hydraulic Technician at Gorilla HammersHydraulic Technician at Gorilla Hammers