Pratik Kumar Patel
Mangere,New Zealand
Summary
IT professional with expertise in problem-solving, communication, and team collaboration. Proficient in Google Workspace, Microsoft 365, and technical troubleshooting across hardware, software, and network issues. Experienced in quality assurance and web development using HTML, WordPress, and Dreamweaver, with strong skills in Azure Active Directory management. Recognized for resourcefulness and effective stress management, contributing to organizational success through technical proficiency and a proactive approach.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Senior IT Support
North West Housing Corporation
South Africa
10.2022 - 02.2023
- Delivered technical user support across three departments, resolving escalated issues efficiently.
- Developed and implemented ICT strategies and Disaster Recovery Plans to minimise data loss.Managed ICT procurement, vendor negotiations, and ensured contract compliance.
- Maintained internal and external websites using Dreamweaver and WordPress for optimal content accuracy.
- Built strong relationships with leadership and vendors to enhance service delivery.
- Implemented SharePoint for improved data sharing and employee engagement.Troubleshot connectivity issues while managing server administration tasks for over 300 users.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
IT Technician
Department of Human Settlements
South Africa
01.2019 - 09.2022
- Provided technical support for internal users across multiple regional offices.
- Troubleshot connectivity issues, ensuring uninterrupted access for over 300 employees.
- Coordinated software and hardware roll-outs to minimise operational disruptions.
- Conducted regular system updates for devices, including Windows OS and financial systems.
- Managed server administration tasks, encompassing Active Directory, DNS, and DHCP services.
- Implemented SharePoint to enhance data sharing and employee engagement.
- Collaborated with vendors to procure essential IT equipment and services.
IT Technical Support Intern
Department of Social Development
Mafikeng, South Africa
07.2017 - 12.2018
- Delivered technical support to staff and clients for software and hardware issues.
- Troubleshot network connectivity problems across departmental systems.
- Documented user inquiries and resolutions in help desk ticketing system.
- Coordinated with IT team to maintain computer equipment and peripherals.
- Conducted training sessions on new software applications and tools.
- Assisted in setting up new computers, printers, and related equipment.
Senior Consultant
MTN (Mobile Telecommunications Network)
South Africa
08.2016 - 06.2017
- Provided in-store device support, service activation, and troubleshooting for retail customers.
- Supervised junior staff and oversaw daily operations, including inventory control and customer experience.
- Consistently exceeded monthly performance targets, receiving internal recognition for sales and service quality.
- Delivered informal, on-the-job training to new team members to support knowledge transfer.
Education
Honours - Information Systems
University of North West
South Africa 10.2022 - 02.2025
Bachelor of Science - Computer Science & Electronics
University of North West
South Africa 01.2019 - 09.2022
Skills
- Problem-solving skills
- Communication skills
- Team building
- Stress management
- Resourcefulness
- Quality assurance
- Google Workspace and Microsoft 365 proficiency
- Technical troubleshooting
- Azure Active Directory expertise
- Web development (HTML, WordPress, Dreamweaver)
Certification
- Introduction to Cyber Security Cisco 2025
- Diploma Information Technology Support Allison 2025
LinkedIn Profile
www.linkedin.com/in/pratik-patel2109
References
References available upon request.
Timeline
Honours - Information Systems
University of North West
10.2022 - 02.2025
Senior IT Support
North West Housing Corporation
10.2022 - 02.2023
Bachelor of Science - Computer Science & Electronics
University of North West
01.2019 - 09.2022
IT Technician
Department of Human Settlements
01.2019 - 09.2022
IT Technical Support Intern
Department of Social Development
07.2017 - 12.2018
Senior Consultant
MTN (Mobile Telecommunications Network)
08.2016 - 06.2017
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