Pratima Sharma
Sydenham,Christchurch
Summary
To fulfill organization expectation and desire, by playing my intellectual knowledge and ability,by working in a worthy environment fot the growth of organization and myself, to develop my career as a employee in a globally renowned organization.
Overview
6
6
years of professional experience
Work History
Checkout Operator
New World
St Martins , Christchurch
03.2020 - Current
- Balanced daily transactions with accurate closing processes.
- Monitored self-checkout users to identify problems and maintain store security.
- Verified payments and electronic funds accuracy to protect involved parties.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Helped with purchases and signed customers up for rewards program.
- Trained new team members in cash register operation, stock procedures and customer services.
- Informed customers about store policies, merchandise options and current promotions.
Checkout Operator
New World
Windsor , Invercargill
04.2019 - 03.2021
- Helped with purchases and signed customers up for rewards program.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered store phone calls to provide general information and direct callers to desired departments.
- Organized shelf merchandising to return displays to presentation-ready standards.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
Activity and Lifestyle Coordinator
Rowena Jackson Retirement Village
Waikiwi, Invercargill
10.2018 - 04.2019
- Developed training and exercise programs to meet individual requirements and team play strategies.
- Delivered exceptional customer service to promote program engagement.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
- Developed and maintained excellent member relationships to promote facility offerings and assist with health or exercise questions.
- Managed fitness and recreation facilities, verifying safe and clean facility and equipment conditions.
- Showed members how to complete exercises and use machines properly and safely.
- Provided individual support and counseling on general wellness and nutrition.
- Achieved or exceeded financial and personal training goals consistently.
- Selected and supervised event hosts and health, fitness and wellness practitioners.
Customer Service Representative
Z Energy
Waikiwi, Invercargill
05.2018 - 10.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Masters of Economic -
Maharshi Dayanand University
India05.2016
Art And Craft Diploma - Art
Women's Vocational Institute
India, Delhi, India 06.2015
Bachelor of Education / Equivalent of Level 7 of Education New Zealand -
Maharshi Dayanand University
India05.2014
Bachelor of Commerce -
Maharshi Dayanand University
India05.2013
Skills
- Team Contribution
- Cash Drawer Reconciliation
- Detail-Oriented
- Call Response and Transfer
- Cooperative Attitude
- Product Scanning
- Problem Solving
- Payment Processing
- Cash Handling
- Policies and Procedures
- Staff Supervision
- Customer Transactions
- Price Identification
- Honest and Dependable
- Inventory Stocking
- Credits and Refunds
References
References available upon request.
Timeline
Checkout Operator
New World
03.2020 - Current
Checkout Operator
New World
04.2019 - 03.2021
Activity and Lifestyle Coordinator
Rowena Jackson Retirement Village
10.2018 - 04.2019
Customer Service Representative
Z Energy
05.2018 - 10.2018
Masters of Economic -
Maharshi Dayanand University
Art And Craft Diploma - Art
Women's Vocational Institute
Bachelor of Education / Equivalent of Level 7 of Education New Zealand -
Maharshi Dayanand University
Bachelor of Commerce -
Maharshi Dayanand University
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