Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Pratishtha Bhasin Dua

Christchurch,CAN

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Highly enthusiastic and passionate individual with several years of experience in all aspects of journalism. Visionary creator, editor, storyteller demonstrated to take an idea from concept to delivery to produce entertaining and inspiring pieces. Good communicator, relationship-builder and problem-solver with an analytical and dedicated approach. Experienced in client engagement and executing cost-effective projects emphasized on exceeding customer expectations.

Exceptionally diverse with taking on responsibilities and learning new skills who is always motivated to go above and beyond job requirements to triumph in all projects.

Overview

8
8
years of professional experience

Work History

Customer Advisor

Spark
06.2023 - Current
  • Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
  • Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
  • Managed approximately 50 inbound/outbound calls per day from customers.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.
  • Guided customers through product selection, offering tailored recommendations based on individual needs.
  • Documented customer interactions in internal database to maintain complete customer service history.
  • Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
  • Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
  • Increased customer loyalty by consistently delivering a high level of service that exceeded expectations.
  • Collaborated with cross-functional teams to improve overall customer experience and satisfaction levels.
  • Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
  • Proactively identified opportunities for upselling or cross-selling additional products/services to meet client requirements fully.
  • Educated customers on product features, benefits, and usage tips, increasing their confidence in making informed decisions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Associate Producer

Republic TV
01.2019 - 04.2022
  • Facilitated communication between production staff and other departments to synchronize work.
  • Developed and implemented strategies to increase production efficiency.
  • Maintained project costs through careful budgeting and monitoring of expenditures.
  • Collaborated with marketing and advertising teams to achieve successful launch of projects.
  • Organized and detail-oriented with a strong work ethic.
  • Gained strong leadership skills by managing projects from start to finish.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Developed strong communication and organizational skills through working on group projects.
  • Oversaw post-production activities including video editing, sound mixing, color correction, and motion graphics creation to achieve high-quality final products.
  • Supported producers in decision-making processes, contributing valuable insights from a diverse range of perspectives.

Production Assistant

NDTV
07.2016 - 12.2018
  • Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
  • Reviewed activities for production team to complete tasks on time.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Assisted with tasks for radio broadcasts, video production and other multimedia projects.
  • Developed and maintained successful relationships with media professionals.
  • Created and updated records and files to maintain document compliance.
  • Cut delivery times through proactive tracking and monitoring of project timelines and aggressive pursuit of customer approval of digital and print files.
  • Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays.

Education

Mass Communication - Journalism

Jagannath Institute of Management Sciences
New Delhi
06.2016

Higher Secondary School -

Delhi Public School
Faridabad
05.2012

Skills

    • CRM Software
    • Complaint resolution
    • Customer Retention Strategies
    • Problem-Solving
    • Marketing and Advertising
    • Customer Service Excellence
    • Active Learning
    • Project Coordination and Execution
      • Adaptability and Flexibility
      • Call Centre Operations
      • Customer Account Management
      • Team Collaboration and Task Delegation
      • Event/Project Planning and Management
      • Lead Development and Story Editing
      • Effective Communication and Interpersonal Connection

Additional Information

  • Organised and coordinated major successful events such as 61st National Film Awards, Active India Campaign, Building Better Mumbai, International Doctors Summit and much more.
  • Being awarded NDTV employee excellence awards for being an outstanding performer in achieving targets.
  • Part of Acting and Drama association at school and assisted in coordinating fashion show, cultural events, dance competition and acting shows.
  • Offered promotion and build on portfolio on successfully maintaining great client relations and exceeding expectations on executing their projects that benefited the organisation monetarily on future projects as well as in receiving excellent feedback and nurturing on other project from new clients.

Timeline

Customer Advisor

Spark
06.2023 - Current

Associate Producer

Republic TV
01.2019 - 04.2022

Production Assistant

NDTV
07.2016 - 12.2018

Mass Communication - Journalism

Jagannath Institute of Management Sciences

Higher Secondary School -

Delhi Public School

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Pratishtha Bhasin Dua