PRAVEEN M.S
Summary
Efficient professional with a background in customer service and operations management. Known for productivity and ability to complete tasks swiftly with precision. Skilled in inventory management, transaction processing, and customer relationship building. Excel at communication, problem-solving, and adaptability, ensuring smooth operational flow and high levels of client satisfaction.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Rental Sales Agent
Sixt New Zealand
Dunedin, Otago
08.2024 - 05.2026
- Assisted customers in choosing rental vehicles based on preferences and needs.
- Managed rental agreements and ensured accurate completion of paperwork.
- Processed rental transactions using Sixt's management software.
- Coordinated vehicle returns and resolved customer inquiries to enhance service experience.
- Addressed customer complaints promptly and professionally to ensure high customer satisfaction.
- Explained rental policies to customers and answered questions about contracts and agreements.
- Received incoming calls from existing and potential clients inquiring about available car models and prices for rent or lease purposes.
- Inspected returned vehicles for damage upon return; recorded damages on check-in sheet; notified management if additional charges were necessary.
- Coordinated vehicle inspections to maintain safety and cleanliness standards.
- Collaborated with team members to streamline rental operations.
- Completed paperwork such as rental agreements, credit card forms, accident reports. accurately and efficiently.
- Maintained knowledge of local attractions and events to provide tailored activity recommendations for customers.
- Prepared and submitted reports to supervisor.
- Compiled weekly sales reports for management review including number of cars rented per day, week, month, year; revenue generated; add-on services sold; .
- Informed regular customers of new products or services and price changes.
SALES SPECALIST
HARVEY NORMAN
Dunedin, Otago
03.2020 - 07.2024
- Utilized upselling techniques to increase average transaction value and enhance customer purchase experience.
- Demonstrated product features and benefits to enhance customer understanding.
- Assisted customers in selecting products to meet their needs and preferences.
- Addressed customer inquiries and resolved issues to ensure satisfaction.
- Processed transactions accurately and efficiently to streamline customer checkout process.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Collaborated with team members to maintain organized store presentation, improving overall customer shopping experience.
- Negotiated prices and set up contracts to finalize sales agreements.
- Tracked competitor activities, products, services, and prices.
- Calculated production, delivery, and installation costs to provide customers with accurate quotes.
BUSINESS DEVELOPMENT MANAGER - Automotive (Fixed term)
NZME
Dunedin, Otago
11.2019 - 12.2019
- Generate leads and cold call prospective customers.
- Developed opportunities in target markets by collaborating with marketing team to align strategies.
- Advised customers on product features and services offered.
- Generate leads and cold calling prospective customers.
- Update superiors on both progress and timeline, providing them with accurate forecasting of anticipated sales.
EXECUTIVE SALES -CMRL
JC Decaux Advertising India, Pvt Ltd
02.2017 - 03.2018
- Engaged potential clients in advertising opportunities through phone and face-to-face meetings, fostering strong relationships.
- Explain pricing costs to potential clients and negotiate a fee if necessary.
- Managed relationships with existing clients, ensuring their needs were met and issues resolved.
- Collaborated with production teams to ensure timely and accurate placement of advertisements, meeting client expectations.
- Track purchases and keep a record of sales, contacts, and deals.
- Attend industry events, exhibitions, and conferences, meeting potential and existing clients.
- Work with production teams to ensure that agreed advertisements are carried in the right place and at the right time.
- Provided sales reports to management, offering insights on sales performance and trends.
MEDIA SALES EXECUTIVE
Teamwork Media
01.2016 - 02.2017
- Identifying potential clients and executing sales plans for ad-campaigns.
- Built partnerships with media agencies, clients, and regional partners to onboard brands for advertising.
- Established connections with media agencies and brands to facilitate collaboration.
- Networked and connected with the media agencies and brands.
- Active participation in the complete sales cycle of the ad campaign from selling to maintaining a relationship with clients.
- Displays superior commitment, maturity and creativity in dealing with the Ad sales clients.
Education
Postgraduate Diploma - Applied Business
NZ Institute of Education
Takapuna 05.2018 - 01.2019
MBA - Marketing Management & HR Management
Sathvabama University
Chennai, Chennai 06.2008 - 01.2010
Bachelor of Science - Hotel Management
SRM Institute of Hotel Management
Chennai, Chennai 08.2004 - 01.2007
Skills
- Customer service
- Relationship management
- Communication skills
- Attention to detail
- Time Management
- Multitasking
- Work under pressure
- Problem solving skills
- Computer literate
- MS Office
- Team Player
- Self-motivated
- Leadership skills
- Interpersonal skills
References
References are available on request.
Timeline
Rental Sales Agent
Sixt New Zealand
08.2024 - 05.2026
SALES SPECALIST
HARVEY NORMAN
03.2020 - 07.2024
BUSINESS DEVELOPMENT MANAGER - Automotive (Fixed term)
NZME
11.2019 - 12.2019
Postgraduate Diploma - Applied Business
NZ Institute of Education
05.2018 - 01.2019
EXECUTIVE SALES -CMRL
JC Decaux Advertising India, Pvt Ltd
02.2017 - 03.2018
MEDIA SALES EXECUTIVE
Teamwork Media
01.2016 - 02.2017
MBA - Marketing Management & HR Management
Sathvabama University
06.2008 - 01.2010
Bachelor of Science - Hotel Management
SRM Institute of Hotel Management
08.2004 - 01.2007