Praveen Thaliyil Padincharayil
Technical Support
Dallington, Christchurch,New Zealand
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Software Support Specialist
Edu Master
Christchurch, NZ
02.2017 - 08.2022
- Educate and give support to Schools and L1 support staff
- Maintenance of ERP system and installing updates
- Generated reports to track performance and analyze trends.
- Working closely with the management to reduce risk and make system profitable
- Creating virtual classroom sessions on daily basis to improve trainer skills
- Document program design estimates and specifications, based on necessities
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
ICT Support Engineer
Brillianz Ltd
Auckland, NZ
08.2016 - 11.2016
- Testing and Labelling Access points from Ruckus
- Configuring the Routers for the schools
- Investigate specialist and complex IT support issues
- Communicating with third party technical specialists
- Configuring and managing backup & restore procedures
- Maintaining a wide range of computer hardware and software programmes
- Identifying & reporting on the budgetary implications of IT projects and upgrades.
Technical Support + Web Developer
ComTell
Auckland, NZ
06.2014 - 07.2016
- Installation and support for software with leading customers like Vector energy
- Embedding new remote router sites to the software using “Remote manager” and managing them remotely
- Solution for complex data fetching issues through desktop implemented software
- Maintaining and upgrading existing systems using ASP.net
- Developed Python based router tracking application that works on Google map
Web developer
Cloud-line Solutions
Auckland, NZ
03.2014 - 05.2014
- Create Database using MySQL and also assign tables and fields
- Modifying the template contents with customer need using Dream viewer tool and ‘ftp’
- Alter php codes to meet customer requirement
- Provide full website administrative support
- Add additional modules to the system based on the customer requests
- Trouble shooting the issues and discussion with the team for further updates
- Analyse the website in consecutive time period to log the issues
- Handle enquiries appropriately and ensure professional interactions at all times
Web Developer
Scalar Soft IT Solutions
Kerala, India
07.2011 - 09.2012
- Programming the product codes based on java Struts framework, JSP and javascript
- Proficiency in Oracle database and SQL
- Maintaining a consumer-focused outlook and aiding in the delivery of IT projects to market
- Sharing ideas with co-workers and help them to fix the issues
- Plans site design by clarifying outline; designing functionality.
Technical Instructor
IPSR Solutions
Kerala, India
11.2010 - 05.2011
- Providing Technical instruction for Academic projects based on ASP.NET (C#) and PHP
- Handling the calls for the clarification of technical doubts on websites
- Handling IEEE project ideas and implementation of them
- Providing classes based on the technology that how a server based scripting language works on .NET platform
- Giving instructions on the frontend design using HTML and CSS
- Gives oral & mechanical support to the students
- Self-developing with maximum use of resources provided
- Identify technical issues and provide quick and effective solutions
Customer Service Representative
Nortech-Infonet
Kerala, India
04.2009 - 05.2010
- Analysing technical problems and identifying the root cause
- Ability to formulate test plans based on product design
- Translate technical information to non-technical people
- Identify customers technical issues and provide quick and effective solutions
- Provide on-going technical support and assistance
- Complete work orders, test and maintenance report, co-ordinate with management to determine deadlines for the assigned tasks
- Providing product awareness and safety principles.
Education
Post Graduate Diploma - IT Multimedia
03.2014
Diploma - Computer Hardware Maintenance
03.2009
Skills
- Hardware and Software Configuration
- Technical Support and Assistance
- Software Deployment Support
- Microsoft Windows and Office
- Troubleshooting Network Issues
- LAN and WAN Assessment
- Tracking and Documentation
- Training Material Development
- Customer Inquiries
- System Integration Testing
Timeline
Software Support Specialist - Edu Master
02.2017 - 08.2022
ICT Support Engineer - Brillianz Ltd
08.2016 - 11.2016
Technical Support + Web Developer - ComTell
06.2014 - 07.2016
Web developer - Cloud-line Solutions
03.2014 - 05.2014
Web Developer - Scalar Soft IT Solutions
07.2011 - 09.2012
Technical Instructor - IPSR Solutions
11.2010 - 05.2011
Customer Service Representative - Nortech-Infonet
04.2009 - 05.2010
Regent International Education Group - Post Graduate Diploma, IT Multimedia
Kerala University - Diploma, Computer Hardware Maintenance
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