Praveen Aravindakshan Ramanunni
Auckland
Summary
I have over 12 years of work experience as marketing coordinator, business development, Insurance, sales, customer service, procurement, data analysis and making power bi and excel dashboards. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Mobile Application Assistant
Healthcare NZ
05.2022 - Current
- Doing technical support for the mobile app (Healthcare NZ Kahu) which our support workers use for their work purposes
- Setting up support worker mobile app login details
- Daily analysis and reporting of KPIs across various teams in service center and presenting it to the leadership team
- Analyzing and visualization of data with Excel and Power BI for monthly and fortnightly team performance report
- Helping support workers for setting up their work phones and do trouble shooting for the phone issues
- Working on various projects assigned by the project management team
- Identified service gaps and locate needed resources for work placement and other support
Service Facilitator
Healthcare NZ
06.2021 - 05.2022
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Monitored progress towards service plan goals.
- Coordinating services between clients and support workers
- Receive and respond to referrals and other calls from funders, support workers, and other stake holders, communicating in firm, clear and positive manner
- Provide first-call resolution help desk service for clients and potential clients, and their family, support workers, managers, funders, and other stakeholders
- Operate and update company systems such as Customer Management System (CMS) including funder referral information, service plan changes, rostering changes in timely and accurate manner
- Doing budgeting on client’s file
- Handling stop & watch (incident mailbox) inbox assigning and escalating it to the relevant teams
- Managing company inbox addressing queries, handling complaints and assigning it to relevant team leads and managers.
Store Manager
Looksharp Store
01.2019 - 06.2021
- Assigning duties and tasks for staff and monitoring their work
- Ordering weekly stocks and updating stock details
- Doing sales analysis report on weekly and monthly basis
- Evolving sales and marketing strategies by identifying and focusing on target groups through consumer behavior studies Laying out plans for monthly allocated budget for ordering stocks
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Utilized market trends and target audience statistics to effectively and appropriately market products.
Insurance Operation specialist
Allianz Cornhill Information Services Pvt Ltd
05.2015 - 01.2018
- Assisting US under writers in all means to bound Policies in issuing New Business, Renewals, Endorsements, Annual Adjustment, Policy Extension and Calculations
- Entering details to various Insurance Underwriting Systems
- Booking, New Business, Renewal and Endorsements High Premium to Insurance accounting system
- Generation of Policy Information, Specification, Schedules and Endorsement documents for US Clients
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Resolved problems, improved operations and provided exceptional service.
Senior Marketing Coordinator
Panache Entertainment
11.2012 - 05.2015
- Monitored timely delivery of products and handled grievance redressal
- Scheduled meetings and presentations with new clients
- Laying out plans for profit maximization
- Analyzed project costs to confirm positive return on investment (ROI) for new proposals
- Managed full-cycle project development execution, maintaining strict quality control parameters throughout
- Checked compliance with Service Level Agreements (SLAs) across entire project
- Defined onboarding process for new project members, communicating regularly with other departments to coordinate schedules
- Created professional business correspondence, spreadsheets and presentations
- Maintained complete database of all files, contacts and project materials
- Planned and executed internal and external marketing events.
Junior Associate
RM Education Solutions India Pvt Ltd
02.2012 - 10.2012
- Creating purchase orders and invoicing
- Coordinating with vendors for supply of products to customers
- Generating various stock reports and updating stock details
- Preparing and reporting weekly and monthly sales for Amazon, Apple, HP and Toshiba for clients
- Doing Microsoft Licensing for clients updating database and complete all data entry related to clients
- Maximized customer interactions by promptly identifying needs and wants
- Creating purchase orders invoicing
- Updating database and complete all data entry related to clients.
Process Associate
RR Donnelley
04.2010 - 07.2011
- Handling customer queries through emails and calls
- Managing customer accounts regarding payments Updating customer details in SAP, doing all data entry related to customers, documentation and presentation of new process
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
- Conducted training and change management processes to improve operations.
Business Development Associate
N That
01.2007 - 03.2010
- Attended business meetings to generate new business deals
- Updated database of clients Organize and coordinate corporate events
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts
- Networked among local business and community organizations to develop leads and generate business
- Verified work aligned with service levels agreed and client requirements
- Enhanced sales techniques and marketing plans to strengthen business development efforts
- Planned marketing initiatives and leveraged referral networks to promote business development
Education
Post Graduate Diploma - Management, Finance & Marketing
Whitireia Community Polytechnic
Auckland, AUK05.2020
Bachelor of Arts - ECONOMICS
Kerala University
Trivandrum, Kerala05.2006
Skills
- Data management
- Project Management
- Analytical skills
- Multitasking abilities
- Good telephone etiquette
- Organization and Time management
- Triaging
- Preparing reports
- Documentation abilities
- Operations management
- Flexible & Adaptable
- Travelling and Pencil Drawing
- Software
- Tableau
- Power BI
- My SQL
- Google Data Studio
- Business Analytics with Excel
- Good knowledge of SAP software and updating of receipt entry
- Well versed with MS Office tools (Word, Excel, Power Point, Outlook)
- Autodesk Maya
- CorelDraw
- Photoshop
Timeline
Mobile Application Assistant
Healthcare NZ
05.2022 - Current
Service Facilitator
Healthcare NZ
06.2021 - 05.2022
Store Manager
Looksharp Store
01.2019 - 06.2021
Insurance Operation specialist
Allianz Cornhill Information Services Pvt Ltd
05.2015 - 01.2018
Senior Marketing Coordinator
Panache Entertainment
11.2012 - 05.2015
Junior Associate
RM Education Solutions India Pvt Ltd
02.2012 - 10.2012
Process Associate
RR Donnelley
04.2010 - 07.2011
Business Development Associate
N That
01.2007 - 03.2010
Post Graduate Diploma - Management, Finance & Marketing
Whitireia Community Polytechnic
Bachelor of Arts - ECONOMICS
Kerala University
Similar Profiles
Raksha SinghRaksha Singh
Team Leader at Healthcare NZTeam Leader at Healthcare NZ
Martin GeorgeMartin George
Service Coordinator at Healthcare NZService Coordinator at Healthcare NZ
Wong KinWong Kin
Community Support Worker at Healthcare NZCommunity Support Worker at Healthcare NZ