Result-driven hospitality professional with an extensive experience in customer service and teamwork, currently excelling as a Duty Manager at Preet Sweets. In this role, I have honed exceptional communication and problem solving abilities, ensuring a positive experience for customers and the staff. Previously, as a Cinema Sales Attendant, I successfully enhanced customer satisfaction and retention through effective sales strategies and personalised service. My background as a Sales Attendant allowed me to develop leadership skills, staff training, and operational efficiency, by observing how duty managers and supervisors used to operate. Holding NCEA L1-L3, and University entrance qualification from University of Auckland, I possess strong strategic thinking and organisational capabilities. My pursue was in Physics and Mathematics (BSC), due to uncertain circumstances, I had to setback from the goal. I am now focused on re-entering into Customer Service, where I aim to leverage my comprehensive skill set to deliver memorable experience that exceed customer expectations.
Ability to lead and motivate a diverse team to achieve a high performance
Strong focus on delivering exceptional dining experience and resolving customer issues promptly
Experience in managing daily operations, including staffing, inventory control and quality assurance
Understanding budgeting, cost control and financial reporting to maximise profitability
Experience in recruiting, training and mentoring staff to enhance their skills and performance
Ability to quickly address and resolve operational challenges and customer complaints
Strong interpersonal skills for effective interaction with staff, customers and suppliers
Ability to prioritise tasks and manage time efficiently in a fast-paced environment