Preet Singh
252a Waihi Road,Tauranga
Summary
Result-driven hospitality professional with an extensive experience in customer service and teamwork, currently excelling as a Duty Manager at Preet Sweets. In this role, I have honed exceptional communication and problem solving abilities, ensuring a positive experience for customers and the staff. Previously, as a Cinema Sales Attendant, I successfully enhanced customer satisfaction and retention through effective sales strategies and personalised service. My background as a Sales Attendant allowed me to develop leadership skills, staff training, and operational efficiency, by observing how duty managers and supervisors used to operate. Holding NCEA L1-L3, and University entrance qualification from University of Auckland, I possess strong strategic thinking and organisational capabilities. My pursue was in Physics and Mathematics (BSC), due to uncertain circumstances, I had to setback from the goal. I am now focused on re-entering into Customer Service, where I aim to leverage my comprehensive skill set to deliver memorable experience that exceed customer expectations.
Overview
9
9
years of professional experience
Work History
Duty Manager
Preet Sweets and Restaurant
12.2024 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Increased Revenue by an average factor of 52% a month, by introducing a broader spectrum of Indian foods and snacks. Uploading more content on social media, creating more combos, appealing to a broader customer base
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
- Establish strategic planning of monthly budgets, partnerships with local suppliers, leading to a 7% reduction in food costs while promoting sustainable sourcing practices for the Restaurant.
Cinema Sales Attendant/ Boutique Kitchen
EVENT CINEMAS
06.2024 - 11.2024
- Utilized upselling techniques to increase average transaction value and revenue growth.
- Collaborated with team members to achieve a highly efficient work environment.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak hours.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Security Officer
SAVVY SECURITY
03.2023 - 08.2023
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Cashier / Kitchenhand
Preet Sweets and Takeaways and Restaurant
01.2016 - 01.2022
- Trained new team members in cash register operations
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment. Such as learning how to make a variety of styles of Sweets, under the supervision of the Sweet Maker.
- Learned roles of other departments to maximise productivity
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Took approximately 40 incoming calls from Customers each day, and greeted with courtesy and respect.
Education
Tertiary Foundation Certificate - University Entrance Qualification
University of Auckland
Auckland, NZ07.2022
NCEA L1-L3 -
Tauranga Boys College
Tauranga, NZ01.2020
Skills
- Leadership
Ability to lead and motivate a diverse team to achieve a high performance
- Customer Service
Strong focus on delivering exceptional dining experience and resolving customer issues promptly
- Operational Management
Experience in managing daily operations, including staffing, inventory control and quality assurance
- Financial Acumen
Understanding budgeting, cost control and financial reporting to maximise profitability
- Staff training and development
Experience in recruiting, training and mentoring staff to enhance their skills and performance
- Problem-Solving
Ability to quickly address and resolve operational challenges and customer complaints
- Communication
Strong interpersonal skills for effective interaction with staff, customers and suppliers
- Time management
Ability to prioritise tasks and manage time efficiently in a fast-paced environment
Languages
Punjabi
English
Hindi
Interests
- Health and Fitness
- Travel
- Physics and Mathematics
- Personal Development
Awards
- 1st Aggregate in Year 9 and Year 10.
- Outstanding Behaviour and Excellence Attendance.
- Merit Endorsement in Year 11 and Year 12.
- Merit Endorsement in Year 11 Physics and Biology.
Timeline
Duty Manager
Preet Sweets and Restaurant
12.2024 - Current
Cinema Sales Attendant/ Boutique Kitchen
EVENT CINEMAS
06.2024 - 11.2024
Security Officer
SAVVY SECURITY
03.2023 - 08.2023
Cashier / Kitchenhand
Preet Sweets and Takeaways and Restaurant
01.2016 - 01.2022
Tertiary Foundation Certificate - University Entrance Qualification
University of Auckland
NCEA L1-L3 -
Tauranga Boys College
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