Summary
Overview
Work History
Education
Skills
Languages
Interests
Awards
Timeline
Generic

Preet Singh

252a Waihi Road,Tauranga

Summary

Result-driven hospitality professional with an extensive experience in customer service and teamwork, currently excelling as a Duty Manager at Preet Sweets. In this role, I have honed exceptional communication and problem solving abilities, ensuring a positive experience for customers and the staff. Previously, as a Cinema Sales Attendant, I successfully enhanced customer satisfaction and retention through effective sales strategies and personalised service. My background as a Sales Attendant allowed me to develop leadership skills, staff training, and operational efficiency, by observing how duty managers and supervisors used to operate. Holding NCEA L1-L3, and University entrance qualification from University of Auckland, I possess strong strategic thinking and organisational capabilities. My pursue was in Physics and Mathematics (BSC), due to uncertain circumstances, I had to setback from the goal. I am now focused on re-entering into Customer Service, where I aim to leverage my comprehensive skill set to deliver memorable experience that exceed customer expectations.

Overview

9
9
years of professional experience

Work History

Duty Manager

Preet Sweets and Restaurant
12.2024 - Current
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Increased Revenue by an average factor of 52% a month, by introducing a broader spectrum of Indian foods and snacks. Uploading more content on social media, creating more combos, appealing to a broader customer base
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
  • Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
  • Establish strategic planning of monthly budgets, partnerships with local suppliers, leading to a 7% reduction in food costs while promoting sustainable sourcing practices for the Restaurant.

Cinema Sales Attendant/ Boutique Kitchen

EVENT CINEMAS
06.2024 - 11.2024
  • Utilized upselling techniques to increase average transaction value and revenue growth.
  • Collaborated with team members to achieve a highly efficient work environment.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak hours.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

Security Officer

SAVVY SECURITY
03.2023 - 08.2023
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

Cashier / Kitchenhand

Preet Sweets and Takeaways and Restaurant
01.2016 - 01.2022
  • Trained new team members in cash register operations
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment. Such as learning how to make a variety of styles of Sweets, under the supervision of the Sweet Maker.
  • Learned roles of other departments to maximise productivity
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Took approximately 40 incoming calls from Customers each day, and greeted with courtesy and respect.

Education

Tertiary Foundation Certificate - University Entrance Qualification

University of Auckland
Auckland, NZ
07.2022

NCEA L1-L3 -

Tauranga Boys College
Tauranga, NZ
01.2020

Skills

  • Leadership

Ability to lead and motivate a diverse team to achieve a high performance

  • Customer Service

Strong focus on delivering exceptional dining experience and resolving customer issues promptly

  • Operational Management

Experience in managing daily operations, including staffing, inventory control and quality assurance

  • Financial Acumen

Understanding budgeting, cost control and financial reporting to maximise profitability

  • Staff training and development

Experience in recruiting, training and mentoring staff to enhance their skills and performance

  • Problem-Solving

Ability to quickly address and resolve operational challenges and customer complaints

  • Communication

Strong interpersonal skills for effective interaction with staff, customers and suppliers

  • Time management

Ability to prioritise tasks and manage time efficiently in a fast-paced environment

Languages

Punjabi
English
Hindi

Interests

  • Health and Fitness


  • Travel


  • Physics and Mathematics


  • Personal Development

Awards

  • 1st Aggregate in Year 9 and Year 10.


  • Outstanding Behaviour and Excellence Attendance.


  • Merit Endorsement in Year 11 and Year 12.


  • Merit Endorsement in Year 11 Physics and Biology.

Timeline

Duty Manager

Preet Sweets and Restaurant
12.2024 - Current

Cinema Sales Attendant/ Boutique Kitchen

EVENT CINEMAS
06.2024 - 11.2024

Security Officer

SAVVY SECURITY
03.2023 - 08.2023

Cashier / Kitchenhand

Preet Sweets and Takeaways and Restaurant
01.2016 - 01.2022

Tertiary Foundation Certificate - University Entrance Qualification

University of Auckland

NCEA L1-L3 -

Tauranga Boys College
Preet Singh