Preeti Chauhan
Christchurch,Canterbury
Summary
Results-driven customer service professional with a track record of resolving customer complaints and maintaining high standards of service. Demonstrated ability to handle high-stress situations, finding satisfactory resolutions for customers and the company. Skilled in Microsoft Excel and adept at maintaining up-to-date knowledge of product and service changes. Strong communicator with excellent teamwork and customer service skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative and Sandwich Artis
Subway
Aidanfield , Christchurch
10.2024 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Implemented innovative methods for streamlining the customer service process.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone and chat.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Provided accurate food products and services to customers.
QUALITY ANALYST
Eclerx
Chandigarh
09.2016 - Current
- Compared quantity, quality and labelings of customer orders to check accuracy and completeness
- Audited activities of workers on production lines and shipping and receiving
- Enhanced product quality by conducting thorough audits and identifying areas for improvement
- Maintained a strong understanding of industry regulations and ensured company compliance through regular audits
SCHOOL ADMINISTRATOR
Pilot Sr. Sec. School
Pathankot, Punjab
01.2023 - 05.2024
- Provided guidance to staff members on classroom instruction techniques and best practices
- Negotiated contracts with vendors for services related to the operation of a school campus
- Developed and implemented comprehensive student support programs to ensure success in academics, behavior, and attendance
- Evaluated student performance using assessments such as standardized tests or teacher-made exams
- Coordinated logistics for regularly scheduled functions and special events
- Facilitated communication between teachers, parents and guardians, and administration regarding student progress
- Managed disciplinary actions taken against students according to district policies
- Oversaw daily operations at the school including transportation schedules, building maintenance tasks
- Wrote articles, manuals, and other publications and assisted in distribution of promotional literature about programs and facilities
SENIOR CUSTOMER SERVICE REPRESENTATIVE
Marks Software Pvt.
Mohali
06.2018 - 10.2022
- Provided excellent customer service to a diverse range of clients, building strong relationships and ensuring high levels of satisfaction
- Performed quality assurance checks on call recordings regularly in order to maintain high standards of service delivery
- Identified opportunities for process improvement through regular analysis of customer complaints and requests
- Conducted follow up surveys after each interaction in order to measure the level of satisfaction achieved by the client
CUSTOMER SERVICE
Airtel Gold
Chandigarh
11.2017 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike
- Responded to customer requests for products, services and company information
- Maintained up-to-date knowledge of product and service changes
- Followed up with customers about resolved issue to maintain high standards of customer service
- Educated customers about billing, payment processing and support policies and procedures
- Processed payments for goods and services in accordance with company policies and procedures
Education
BACHELOR OF TECHNOLOGY - ELECTRONIC AND COMMUNICATION
Shimla08.2016
Skills
- Microsoft Excel
- Leadership and Teamwork
- Creativity
- Teamwork
- Computer Skills
- Customer Service
- Ability to Work Under Pressure
- Fast Learner
- Adaptability
- Effective Time Management
- Ability to Multitask
- Ability to Work in a Team
- Communication Skills
- Customer Service Skills
Languages
Hindi - Native, English - Fluent, Punjabi - Fluent
Accomplishments
- Held the position of Head Girl during the School days.
- Held the position of Discipline committee Member during the University days.
- Hostel Representative (HR) in hostel during the universities days.
- Runner-up status in badminton at the district while in school.
- Got titled of Miss Himachal2018 Miss angel.
Timeline
Customer Service Representative and Sandwich Artis
Subway
10.2024 - Current
SCHOOL ADMINISTRATOR
Pilot Sr. Sec. School
01.2023 - 05.2024
SENIOR CUSTOMER SERVICE REPRESENTATIVE
Marks Software Pvt.
06.2018 - 10.2022
CUSTOMER SERVICE
Airtel Gold
11.2017 - 05.2018
QUALITY ANALYST
Eclerx
09.2016 - Current