Hi, I’m
Preeti Shakya
Auckland,Mount Roskill
Summary
Highly motivated core team member and leader with over 8 years of experience in the hospitality industry. My work experience in both housekeeping and food & beverage departments at large chain companies and individual businesses has equipped me with the skills to create outstanding customer experiences by understanding and meeting their needs.
Overview
13
years of professional experience
Work History
President Hotel
Housekeeper(Self-Checker)
02.2023 - Current
Job overview
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Changed bed linens and collected soiled linens for cleaning.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Selectshop FRAME
Barista – Shift in charge
01.2020 - 05.2022
Job overview
- Calibrated coffee machine and grinders to maintain the quality of beverages served.
- Provided high-quality beverages in a fast-paced environment.
- Responsible for taking stock count and placing order as per the requirement.
- Effectively trained new employees on company policies and procedures.
Birch Cafe
Barista – Shift in charge
01.2019 - 01.2020
Job overview
- Prepared high-quality coffee and other beverages as per the SOP
- Responsible for processing daily sales transactions
- Provided outstanding customer service in the Café by being respectful, cheerful, and polite to all customers.
Mokha 1450 Investment LLC
Barista
06.2018 - 06.2019
Job overview
- Prepared high-quality coffee and other beverages using different brewing equipment.
- Responsible for processing daily sales transactions.
- Provided outstanding customer service in the Café by being respectful, cheerful, and polite to all customers.
Emirates Leisure Retail
Barista
02.2017 - 03.2018
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
The Taaras Beach & Spa Resort
Intern
03.2015 - 08.2015
Job overview
- Provided information about hotel amenities, services, and local attractions.
- Assisted with filing, updating guest records, and preparing reports.
- Assisted with housekeeping tasks, including cleaning rooms, and ensuring guest satisfaction.
Hotel Khangsar
Housekeeper
01.2012 - 02.2014
Job overview
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
Education
Quest International CollegeNepal
Bachelor’s Degree from Hotel Management
01.2018
National Institute Of Science Nepal
Higher Secondary Education from Management
01.2010
Skills
- Coffee making
- Customer Service
- Latte art
- Cashier
- Coordination
- Complaint Handling
- Health and safety compliance
Activities
Volunteered and attended different coffee events.
Timeline
Housekeeper(Self-Checker)
President Hotel
02.2023 - Current
Barista – Shift in charge
Selectshop FRAME
01.2020 - 05.2022
Barista – Shift in charge
Birch Cafe
01.2019 - 01.2020
Barista
Mokha 1450 Investment LLC
06.2018 - 06.2019
Barista
Emirates Leisure Retail
02.2017 - 03.2018
Intern
The Taaras Beach & Spa Resort
03.2015 - 08.2015
Housekeeper
Hotel Khangsar
01.2012 - 02.2014
Quest International College
Bachelor’s Degree from Hotel Management
National Institute Of Science
Higher Secondary Education from Management
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