PREETI SHARMA
ADDINGTON,CHRISTCHURCH
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
5
5
years of professional experience
Work History
Support Worker
PHEONIX
, CHRISTTCHURCH
01.2022 - 01.2024
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
- Helped clients develop coping mechanisms, technical abilities and job skills.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
- Evaluated and addressed individual client needs and concerns.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Maintained and developed community relationships to support various client referrals.
- Developed positive relationships with service users and maintained professional boundaries at all times.
Supervisor
Chemist Warehouse
, Christchurch
12.2020 - 01.2022
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
- Monitored sales performance of team members to ensure goals were met or exceeded expectations.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Coordinated promotional activities such as advertising campaigns, special offers and discounts to increase sales volume.
- Analyzed operational data such as sales figures, stock levels and employee attendance records to identify areas needing improvement or optimization.
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Ensured compliance with all safety regulations, policies and procedures.
- Developed and implemented effective schedules to ensure adequate staffing coverage during peak hours.
Customer Service Representative
Chemist Warehouse
, Christchurch
03.2019 - 11.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative
Countdown
, Auckland
08.2018 - 03.2019
- Greeted customers upon entry and provided assistance with locating items.
- Stocked shelves, rotated products, and faced merchandise for easy customer access.
- Conducted price checks and answered customer inquiries regarding product availability.
- Assisted in unloading shipments from delivery trucks and stocking shelves accordingly.
- Received incoming orders from vendors, checked accuracy of order against invoices.
- Organized backroom storage areas to ensure efficient use of space and safety protocols were followed.
- Handled returns according to company policy including issuing refunds or exchanges as necessary.
- Inspected produce for quality assurance purposes prior to displaying them on shelves for sale.
- Provided customer service support via telephone calls or emails when required.
- Followed up with customers after their shopping experience to ensure satisfaction was achieved.
Education
LEVEL 2 - Health And Well Being
Akaroa Area School
Akaroa, NZLevel 3 - Health & Well Being
Akaroa Area School
Akaroa, NZSkills
- Life Skills Development
- Clean Driving Record
- Patient-Centered Care
- Good Work Ethic
- Customer Service
- Planning & Organizing
- People Skills
- Critical Thinking
- Active Listening
- Reliable & Trustworthy
- Customer Service Management
- Sales Strategy Development
- Sales Development
- Product Sales
- Loss Prevention
Timeline
Support Worker
PHEONIX
01.2022 - 01.2024
Supervisor
Chemist Warehouse
12.2020 - 01.2022
Customer Service Representative
Chemist Warehouse
03.2019 - 11.2021
Customer Service Representative
Countdown
08.2018 - 03.2019
LEVEL 2 - Health And Well Being
Akaroa Area School
Level 3 - Health & Well Being
Akaroa Area School