Preetika Devi
Bell Block,TKI
Summary
Dedicated customer service representative with expertise in complaint resolution and transaction processing. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TSB Bank
New Plymouth, New Plymouth
07.2019 - 09.2023
- Assisted customers with account inquiries and transaction issues.
- Processed customer transactions accurately and efficiently.
- Resolved customer complaints through effective communication and problem-solving.
- Educated customers on bank products and services to enhance understanding.
- Collaborated with team members to improve service delivery and workflow efficiency.
- Maintained up-to-date knowledge of banking regulations and policies.
- Utilized customer relationship management software to track interactions and follow-ups.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Caregiver
Norfolk Lodge
Waitara, Waitara
2014 - 2016
- Assisted residents with daily living activities and personal care tasks.
- Provided companionship and emotional support to enhance resident well-being.
- Monitored health conditions and reported any changes to nursing staff.
- Engaged residents in recreational activities to promote social interaction.
- Administered medications according to prescribed schedules and guidelines.
- Collaborated with healthcare teams to develop individualized care plans.
- Supported bathing, dressing and personal care needs.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Laundered clothing and bedding to prevent infection.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Cashier
New World
Waitara, New Plymouth
2012 - 2014
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register operations, ensuring accurate cash handling procedures.
- Maintained store cleanliness and organization to enhance shopping experience.
- Collaborated with team members to improve workflow during peak hours.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Health Care
Agedcare
Fiji01-2006
Some College (No Degree) - National Cert in Business Admin Level 3
WITT New Plymouth
New Plymouth, NZSome College (No Degree) - Administration Pathway – Medical Reception
The Career Academy Online
OnlineSome College (No Degree) - Diploma in Business Administration
The Career Academy
OnlineSome College (No Degree) - Certificate In Computing
APTI
Online In FijiSkills
- Customer relationship management
- Complaint resolution
- Transaction processing
- Banking regulations
- Service delivery improvement
- Team collaboration
Languages
English
Professional
Hindi
Professional
Certification
- Full Driver Licence
Affiliations
- Gardening
- Music
- Walking
References
References available upon request.
Timeline
Customer Service Representative
TSB Bank
07.2019 - 09.2023
Caregiver
Norfolk Lodge
2014 - 2016
Cashier
New World
2012 - 2014
Health Care
Agedcare
Some College (No Degree) - National Cert in Business Admin Level 3
WITT New Plymouth
Some College (No Degree) - Administration Pathway – Medical Reception
The Career Academy Online
Some College (No Degree) - Diploma in Business Administration
The Career Academy
Some College (No Degree) - Certificate In Computing
APTI