Summary
Overview
Work History
Education
Skills
Timeline
Generic

Preetika Kishore

Blockhouse Bay,AUK

Summary

Hardworking employee with customer service, multitasking and time management abilities. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised or in a collaborative team environment.

Overview

25
25
years of professional experience

Work History

Operator Manager

Coffee Break Ltd (Self employed)
11.2020 - 07.2023
  • Setup new café
  • Liaised with multiple suppliers
  • Carried out all managerial duties, hiring and training of staff, purchasing stock, stock control, handling cash and banking, payroll and accounts etc
  • Daily café services including customer services and building customer base.
  • Ensured compliance of all food safety regulations as well as Health and safety rules (COVID requirements)

Office Manager

LPG Autogas Systems Ltd (Family business) 2016-2021
  • Reception and customer service duties
  • Incharge of all office administrative tasks, accounts and payroll
  • Stock control and purchase of all office supplies
  • Liaised with manager, employees and contractors to ensure work flow and completion on time
  • Ordered stock as requested by management and liaised with suppliers for timely delivery and where necessary went to pickup personally.
  • Pickup and delivered vehicles to/from clients, contractors and other agents.
  • Completed any/all tasks to ensure the smooth running of the business

ACC Case Manager Long Terms Claim

Manukau Branch 2014-2016
  • Managed a case load of around 35 clients with varying and complex long term injury outcomes
  • Ensured that all possible treatment and rehabilitation processes were being followed
  • Liaised with medical and service providers to ensure best rehabilitation outcomes for the client
  • Motivated clients to attend and engage in rehabilitation
  • Ensured clients had a current medical certificate to allow ACC weekly compensation to be paid on time
  • Regularly met with clients to access level of compliance
  • Assisting the client to have the highest level of independence possible and return to some form of work where possible.

ACC Claims Manager (Elective Surgery)

Accident Compensation Corporation (ACC) Fulltime 2011-2014, Part time 2015-2016
  • Assessed surgery applications
  • Researched and gathered relevant medical and historical information for the claim(s)
  • Attended to queries from providers, clients and other ACC staff
  • Liaised with surgeon/staff from surgeons clinics or lead provider
  • Collated relevant information and referred files to the Clinical Advisory Panel (CAP)
  • Did any necessary follow-ups, such as writing to referring surgeon for clarification or writing to radiologist or another surgeon for a second opinion
  • Obtained CAP comments and issued decisions on surgery funding
  • Were necessary, spoke with the client about the decision and explained the CAP comments and review process
  • Monitored the team inbox and took action as required
  • Assisted in staff training and provided ongoing support to new and existing staff
  • Assisted the team manager as required.

Claims Officer Payment

Accident Compensation Corporation (ACC) 2008-2011
  • Processed vendor invoices - manual & electronic
  • Authorised vendor invoices for payment
  • Trained new staff
  • Communicated with both vendors & other ACC staff (eg
  • Case managers) to resolve issues with payments, advising Case Managers on PO creation
  • Identified changes to contracts & effects on payment
  • Identified and correcting errors in payments
  • Responsible for creating and updating team rosters for the mail room and monitored the centre email Inbox
  • Recorded and tracked the daily movement of vendor invoices received and sent out of the unit
  • Record team productivity daily for management reference.

Other Experiences

:

Customer Services, Accounts and Banking, Administration and Reception Duties and Organizing Day-to-day Activities

Pacific Motors Co. Ltd. (NZ)
03.2003 - 10.2007

Customer service, administration and reception duties, stock control and banking

Kalabo Motors (NZ)
07.2001 - 10.2005

Reception, payroll, data entry, stock control, administration duties, banking, accounts and cashier

Hometown Motors (Fiji) Ltd
03.1998 - 12.2000

Education

New Zealand University Bursaries -

01.2001

Fiji School Leaving Certificate -

01.2000

Skills

  • Able to work well as a team member or in a sole charge position
  • Outstanding customer service and communication skills
  • Excellent judgement, decision making and analytical skills
  • Outstanding time management and organizational skills and able to multitask and work well under pressure
  • Excel at processes and working to KPIs
  • Able to work well with changing procedures and goals and learn new skills/systems quickly
  • Good computer literacy (MS Word, Excel, PowerPoint, Outlook) and able to learn new systems quickly
  • Result oriented with attention to Detail
  • Able to speak two languages: Hindi and English

Timeline

Operator Manager

Coffee Break Ltd (Self employed)
11.2020 - 07.2023

Customer Services, Accounts and Banking, Administration and Reception Duties and Organizing Day-to-day Activities

Pacific Motors Co. Ltd. (NZ)
03.2003 - 10.2007

Customer service, administration and reception duties, stock control and banking

Kalabo Motors (NZ)
07.2001 - 10.2005

Reception, payroll, data entry, stock control, administration duties, banking, accounts and cashier

Hometown Motors (Fiji) Ltd
03.1998 - 12.2000

Office Manager

LPG Autogas Systems Ltd (Family business) 2016-2021

ACC Case Manager Long Terms Claim

Manukau Branch 2014-2016

ACC Claims Manager (Elective Surgery)

Accident Compensation Corporation (ACC) Fulltime 2011-2014, Part time 2015-2016

Claims Officer Payment

Accident Compensation Corporation (ACC) 2008-2011

Other Experiences

:

New Zealand University Bursaries -

Fiji School Leaving Certificate -

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Preetika Kishore