Preet Karan Singh Bhandari
Wellington,WGN
Summary
Field Engineer with well-established knowledge of standards, policies and procedures. Remains calm and focused even under pressure. Well-developed skill set and proactive demeanor.
Overview
7
7
years of professional experience
Work History
Field Engineer
Norrcom
Wellington
04.2024 - Current
New Era Technology
04.2023 - 03.2024
Support Worker
IHC New Zealand
05.2021 - 09.2022
ICT Sales Representative for TrustPower
Professional Sales
01.2021 - 05.2021
Technical Support
Royal Bank of Scotland
08.2017 - 08.2018
Education
Graduate Diploma in Information Technology -
Wellington Institute of Technology
06.2020
Bachelors of Technology in Information Technology -
Manipal University, Jaipur
06.2017
Skills
- Attend to service requests in a timely manner
- Managing Level 2 and Level 3 requests
- Provide face to face support for all IT related hardware and software
- Managed Azure AD roles and permissions
- Managed Azure AD Licenses
- Managed Veeam Backups and their Issues
- Provide on-site and off-site user support by phone or available remote support tools
- Carry out BAU Service Desk customer support activities, including managing requests, issues and incidents through mailbox and calls
- Managing Active directory
- Troubleshoot application, hardware, user and networking issues and restore normal service functionality
- Monitored Windows Servers status and managed issues with syncing problems over Windows Servers
- Ticket Management using ConnectWise Manage
- Excellent Knowledge about Google Admin to manage Google workspace services
- Good Knowledge about Apple Business manager and Apple School Manager to manage Google workspace services
- Excellent Knowledge about LineWize Manager tool to monitor activities over network
- Deployed Group policy over local network using Group Policy Management and GPO
- Managing end to end process with third party regarding hardware issues
- Supporting people with intellectual disability
- Crisis Prevention and behavioral support
- Trained to Administer a variety of Medication
- Excellent listener with the ability to show patience, understanding, and empathy when discussing a client's problems
- Meeting the customer and providing end to end sales and technical support for ICT products and services
- Continuously strive to improve the company's ICT capabilities by providing excellent operational services and support
- Excellent Knowledge in provisioning broadband, mobile, IP Address , Power and other ICT services
- Provided Tier 1 level support on hardware and software technical issues
- Image, configure, installation and maintenance of all computer hardware and software
- Repair or upgrade computer systems as needed
- Solid Desktop Hardware & Software troubleshooting skills
- Support of all basic aspects of LAN-based networking
- Installation and maintenance of voice systems to support call flow; usually limited to cabling, phones, headsets and software
- Active Directory
- MS Office 365
- Excel VBA
- Core Java
- SQL
- PHP
- Customer Service
- Effective Communicator
- Stakeholder Management
- Grievance Management
- Team Player
- Can handle Uncertainty
- Flexible in approach
- Value Driven
- Can handle Pressure
- Backup testing
Timeline
Field Engineer
Norrcom
04.2024 - Current
New Era Technology
04.2023 - 03.2024
Support Worker
IHC New Zealand
05.2021 - 09.2022
ICT Sales Representative for TrustPower
Professional Sales
01.2021 - 05.2021
Technical Support
Royal Bank of Scotland
08.2017 - 08.2018
Graduate Diploma in Information Technology -
Wellington Institute of Technology
Bachelors of Technology in Information Technology -
Manipal University, Jaipur
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