Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-kitchen operations to dining room performance and customer relationship management.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Sawasdee Restaurant
, Paeroa
05.2013 - Current
Trained and supervised staff to ensure exceptional customer service.
Coordinated inventory management and supplier relations for food and beverage supplies.
Implemented health and safety regulations to maintain compliance standards.
Developed staff schedules to optimize workflow and coverage during peak hours.
Oversaw kitchen operations to ensure quality food preparation and presentation.
Resolved customer complaints promptly to enhance dining experience satisfaction.
Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Supervised and trained staff in customer service, food handling, and safety protocols.
Maintained detailed records of sales transactions and daily shift reports.
Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Ordered supplies from vendors as needed while staying within budget guidelines.
Ensured compliance with all food safety regulations and sanitation standards.
Adhered to all health department regulations regarding food storage and preparation.
Managed accounts payable, accounts receivable and payroll/GST.
Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
Updated computer systems with new pricing and daily food specials.
Created new menu items based on customer feedback and industry trends.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Maintained cleanliness and organization of kitchen workspaces and equipment.
Operated kitchen appliances safely, including ovens, mixers, and dishwashers.
Collaborated with team members to ensure efficient kitchen workflow during peak hours.
Managed inventory by restocking supplies and checking expiration dates regularly.
Adhered to food safety standards to prevent contamination and ensure quality service.
Disposed of waste properly to maintain a sanitary kitchen environment and compliance standards.
Cleaned dishes, pots, pans and utensils.
Swept and mopped floors to maintain cleanliness in the kitchen area.
Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
Followed all health code guidelines when handling food items.
Peeled and cut fruit and vegetables to prepare for cooking or serving.
Maintained inventory of kitchen supplies and equipment needs.
Received deliveries of food items and stored them properly.
Stored perishable food items in freezer or refrigerator to protect from spoilage.
Organized storage areas for efficient access to items when needed.
Followed recipes accurately while adhering to portion control standards.
Inspected kitchen equipment for proper functioning before use.
Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
Operated industrial mixers and other food processing machinery to support kitchen operations.
Helped in setting up and cleaning up before and after service, ensuring a ready-to-use kitchen.
Contributed to menu planning by providing input on dish preparation and presentation.
Maintained cleanliness and hygiene in the kitchen, including washing dishes and utensils.
Ensured proper storage of food supplies to minimize waste and maintain freshness.
Trained new kitchen hands in basic tasks, safety protocols, and kitchen standards.
Monitored food temperature during storage and preparation to adhere to food safety standards.
Cut or sliced meat, poultry and seafood to prepare for cooking.
Stored food in designated containers and storage areas to prevent spoilage.
Took orders for food and drinks and delivered them to guests.
Greeted customers, answered questions, and recommended specials to increase profits.
Provided attentive service to guests in a fast-paced dining environment.
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Dresses and handbags summer market stall
Handmade handbags summer stall
Waihi beach/Mount Maunganui, Waihi/Tauranga
01.2024 - 01.2026
Organized displays for handmade handbags to attract customer attention.
Assisted customers with product selection and answered inquiries effectively.
Maintained inventory of handbags and restocked as needed throughout the day.
Processed sales transactions accurately and efficiently at the summer stall.
Promoted new handbag designs through engaging conversations with shoppers.
Displayed knowledge of current fashion trends when helping customers select clothing items.
Sorted, folded, and hung garments according to size and color in store displays.
Processed payments for items purchased using cash registers or electronic payment systems.
Replenished supplies of apparel such as hangers, tags, and bags for customers' use.
Organized merchandise on racks according to style, color, size, price range.
Set up promotional displays, highlighting special offers or discounts.
Vegetable and fruit market stall
Organic vegetables and fruits
, Thames
01.2024 - 05.2025
Identified needs of customers promptly and efficiently.
Provided excellent service and attention to customers when face-to-face.
Assisted with customer requests and answered questions to improve satisfaction.
Organized displays to enhance product visibility and attract customers.
Built relationships with local farmers to source the freshest produce available.
Developed strategies for marketing seasonal fruits and vegetables.
Stored fruits and vegetables properly according to their type so that they remain fresh longer.
Operated scales to weigh products accurately.
Bagged or packaged purchases.
Sorted and packed fruits.
Inspected fruits for quality, removing damaged or unfit items promptly.
Inspected fruit for ripeness or spoilage prior to packing.
Sorted and graded fruit based on size, shape, color, and texture.
front of house and kitchen hand
Rostip Restaurant
, Paeroa
04.2012 - 05.2013
Maintained cleanliness and sanitation of kitchen equipment and work areas.
Cleaned dishes, pots, pans and utensils.
Swept and mopped floors to maintain cleanliness in the kitchen area.
Greeted and seated guests promptly in a busy dining environment.
Assisted customers with menu selections and special requests.
Delivered food and beverages to tables efficiently and courteously.
Processed payments at the end of each meal, including cash, debit and credit transactions.
Responded to customer inquiries and resolved issues effectively during service.
Performed opening and closing duties such as setting up tables, restocking utensils and condiments.
Organised takeout orders for dine-in or pick-up customers.
Monitored restaurant operations such as seating arrangements and reservations.