Prerna Pandya

HIGHLIGHTS

• Led a cross-functional team of 10 members to successfully deliver a major product launch, resulting in a 20% increase in user engagement.
• Increased revenue by 10% on existing sales growth.
• Spearheaded 10+ professional development workshops and training programs to enhance team performance, scheduling, and event organization

SUMMARY

• Streamlined project management processes by implementing new organizational tools and software.
• Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
• Assisted in developing training materials and organized workshops aimed at enhancing skill sets among staff members working under various capacities on different projects within the organization.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Built relationships with the client team to quickly understand requirements and business objectives. Advised client stakeholders at their request on key resource changes to jumpstart project pace and ensure timely completion.
• Standardized, simplified, rationalized, and organized project reporting to improve execution.
• Performed consultant reviews and provided client feedback on performance.
• Collaborated with key stakeholders to define project requirements accurately, establishing a solid foundation for successful implementation.
• Spearheaded process improvements within the organization by sharing best practices learned from completed projects across various departments.
• Conducted thorough post-project evaluations to identify lessons learned and insights gained for continuous improvement efforts moving forward into new initiatives.
• Championed change management efforts by effectively communicating project goals and objectives to all affected parties, ensuring smooth transitions during implementation.
• Managed competing demands and professionally adapted to frequent change, delays and unexpected events.

HIGHLIGHTS

• · Implemented new staff training process, incentive program, and career advancement initiatives to identify, coach, and support 25+ high performers and management trainees, resulting in a 22% decrease in staff turnover
• Focused on succession planning and re-engagement of employees achieving 21% improvement in employee engagement.
• Reduced operating budget by 2.5% or 2+ years through establishing a new performance metrics in the team.

SUMMARY

• Scheduled employees for shifts, taking into account customer traffic and employee strengths
• Developed and implemented effective recruitment and onboarding strategies for new hires
• Trained and guided team members to maintain high productivity and performance metrics
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
• Created, managed, and executed business plan and communicated company vision and objectives to motivate teams to achieve KPI's
• Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services
• Anticipated financial impact from operational issues and worked with leadership to develop solutions
• Handled customer relations issues, enabling quick resolution, and client satisfaction
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
• Processing insurance claims for lost, damaged and broken glasses
• Collaborated with internal departments and external vendors to achieve fast resolution of claims.

HIGHLIGHTS

• Achieved all the KPI'S consistently across 2 years and was awarded "BEST SALESPERSON 2015&2016"
• Reduced wastage from 3% to 0.97% through training new team members.

SUMMARY

• Negotiated price and service with customers and vendors to decrease expenses and increase profit
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
• Implemented business strategies, increasing revenue and effectively targeting new markets
• Trained new employees on proper protocols and customer service standards
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
• Managed inventory control, cash control, and store opening and closing procedures.