Pretoria Gordon
Overview
7
7
years of professional experience
1
1
Certification
Work History
Digital Journalist, Journalist, Producer
Radio New Zealand
07.2024 - Current
- After a 24-week internship at Radio New Zealand, I was offered three roles, which I chose to undertake simultaneously to gain as much experience as possible.
- Digital Journalist: I write, edit, produce, and publish breaking news, features, analysis, columns, and other digital content. I also facilitate the flow of content from other parts of the organisation to the homepage, and I edit the homepage and other sections as needed. I also use analytical tools to monitor audience engagement.
- Journalist: I write, cut, edit, and produce live radio, radio packages, bulletins, video, and social media content. My experience spans breaking news, fieldwork, industry reports, government announcements, and coverage of significant events. I also build strong relationships with contacts, leading to exclusive interviews, scoops, and original stories.
- Producer: I contribute to the production of the Morning Report and Midday Report programmes by identifying stories, arranging talent, writing background notes and introductions, and pinpointing informative and relevant angles.
News Intern
Radio New Zealand
01.2024 - 07.2024
- During my internship, I made significant contributions to the newsroom by producing nearly 250 news items, including scripts, tapes, voicers, and wraps, for the bulletins. I also had more than 120 stories published on the website and 21 packages broadcast on the First Up, Morning Report, and Checkpoint programmes.
- I demonstrated a strong news sense by consistently having stories ranked in the top 10 most-read of the week, along with achieving significant social media engagement.
Journalist
Ashburton Guardian
12.2023 - 01.2024
- I had 35 stories published in the triweekly community newspaper during my three-week tenure, with 12 of them featured on the front page
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X
Customer Service Officer
Kiwi Campers
11.2022 - 02.2023
- I increased the TripAdvisor rating by 0.5 within a span of just three months.
- I autonomously managed the day-to-day operations, encompassing reservations, administrative duties, customer service, and adept conflict resolution, ensuring the smooth functioning of operations.
Customer Care Specialist
2degrees
09.2020 - 01.2022
- I demonstrated communication skills by expertly assessing customer needs and providing effective product and service solutions.
- I achieved a top 10 ranking among over 200 Customer Care Specialists in First Call Resolution, exceeding Key Performance Indicator (KPI) targets by 20%.
Customer Service Officer
NZ FinTech
02.2020 - 08.2020
- I managed a high volume of up to 100 inbound and outbound calls daily in a fast-paced call centre environment.
- I achieved satisfaction ratings of 95% on Live Chat, demonstrating effective communication and problem-solving skills in customer interactions.
Cinema Attendant
HOYTS
04.2017 - 02.2020
- I consistently exceeded sales targets, demonstrating exceptional interpersonal skills and a commitment to achieving results.
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X
Delegate
Unite Union
02.2018 - 02.2020
- I acted as a staff representative for HOYTS EntX, Northlands, Riccarton, and Reading Cinemas The Palms.
- I skillfully negotiated contracts, resolved disputes, conducted training, and significantly contributed to union growth.
Executive Board Member
Unite Union
10.2018 - 11.2019
- I was elected to the 2019 Executive Board of Unite Union, with a primary focus on enhancing communication efforts.
- I led the creation of newsletters, media releases, interviews, event invitations, campaign materials, and managed the union's social media presence.
- I played an integral role in strategic decision-making, governance, financial oversight, advocacy, and risk management.
Education
Bachelor of Broadcasting Communications (Journalis -
Ara Institute of Canterbury
07.2024
New Zealand Certificate in Communications Media (L -
Ara Institute of Canterbury
11.2018
Skills
- Newsroom Software (Avid iNEWS, NewsBoss, RCS News)
- Audio Editing (Avid Pro Tools, Adobe Audition, Audacity, CoSTAR)
- Video Editing (Avid Media Composer, Adobe Premiere Pro, Adobe After Effects, Apple iMovie, CapCut, Final Cut Pro)
- Collaboration Tools (Microsoft Teams, Slack, Zoom)
- Graphic Design (Adobe Photoshop, Adobe InDesign, Adobe Illustrator, Canva, Procreate)
- Analytical Tools (Chartbeat, Google Analytics)
Certification
- Full Class 1 New Zealand Driver's Licence
- New Zealand Red Cross Comprehensive First Aid Certificate (Valid until September 2024)
- Hato Hone St John Mental Health First Aid Certificate (Valid until August 2025)
Timeline
Digital Journalist, Journalist, Producer
Radio New Zealand
07.2024 - Current
News Intern
Radio New Zealand
01.2024 - 07.2024
Journalist
Ashburton Guardian
12.2023 - 01.2024
Customer Service Officer
Kiwi Campers
11.2022 - 02.2023
Customer Care Specialist
2degrees
09.2020 - 01.2022
Customer Service Officer
NZ FinTech
02.2020 - 08.2020
Executive Board Member
Unite Union
10.2018 - 11.2019
Delegate
Unite Union
02.2018 - 02.2020
Cinema Attendant
HOYTS
04.2017 - 02.2020
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X
X
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Bachelor of Broadcasting Communications (Journalis -
Ara Institute of Canterbury
New Zealand Certificate in Communications Media (L -
Ara Institute of Canterbury
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