Pricilla Mallempally

•Respond to customer inquiries regarding infringement notices via phone, email, and in-person.

• Provide clear and accurate information about the infringement notice process, payment options, and appeal procedures.

• Assist customers in understanding their rights and responsibilities related to infringement notices.

• Maintain accurate records of customer interactions and resolutions in the system.

• Collaborate with law enforcement personnel and other departments to resolve complex issues.

• Handle sensitive information with discretion and adhere to confidentiality protocols.

• Identify and escalate recurring issues or customer concerns to management for improvement.

• Participate in training and development sessions to enhance knowledge of policies and procedures.

•Managing stock (Receipting, Ordering, Stock takes)

•Maintaining high hygiene standards with regular bin cleaning

•Support sales by ensuring the floor’s stock is sufficient

•Monitor our Grocery brands shelf levels

•Creating and Maintaining a healthy and positive business relationship with store personal.

•Respond to client inquiries via phone and email.

• Schedule and coordinate meetings with USA clients.

• Provide project updates and address client concerns.

• Collaborate with internal teams to deliver excellent service.

• Maintain client records and follow up on action items.

•Respond to customer inquiries regarding payment processes and credit card usage.

•Assist clients in converting payments into EMIs, explaining terms and conditions clearly.

• Resolve issues related to transactions and payment discrepancies.

• Educate customers about product features and benefits.

• • Maintain accurate records of customer interactions and follow up as needed

•Handle inbound calls regarding internet service issues and provide troubleshooting support.

• Create tickets for customer issues to ensure proper tracking and follow-up.

• Schedule technician visits for unresolved issues as needed.

• Maintain clear and accurate records of customer interactions and resolutions.

• Educate customers on service features and best practices.