Prince Kumar
Manchester City,Manchester
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
5
5
years of professional experience
Work History
Floor/Restaurant Shift Manager
TH UK & Ireland Limited
02.2021 - Current
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Cross-trained crew members on different duties to increase coverage.
- Monitored employee food handling, safety and uniform requirements.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Checked and monitored inventory levels to reorder items.
- Motivated staff to perform at peak efficiency and quality.
- Communicated with health inspectors during inspections and resolved issues found.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Purchased food and cultivated strong vendor relationships.
Sales Officer
Axis Bank
02.2018 - 09.2021
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Prepared sales reports with informative graphs and charts to outline key data.
- Responded to customer needs by answering questions and providing detailed information about [Product or Service].
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Researched target market and identified customers' unique needs to suggest suitable products.
Education
Bachelor of Arts - Fine Arts
Kurukshetra University Kurukshetra
Kurukshetra04.2015
Skills
- Control Inventory Costs
- Teamwork and Collaboration
- Schedule Crew Members
- Cash Handling Oversight
- Labor and Overhead Cost Estimation
- Customer Complaint Resolution
- Inventory Control
- Investigating Complaints
- Waste Reduction
- Monitoring Food Preparation
- Staffing and Sales Reporting
- Delegating Assignments and Tasks
- Supply Ordering and Management
- Counting Money
- Menu Pricing and Writing
- Managing Deliveries
- Staff Training
- Customer Needs Assessments
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Haryanvi
Native or Bilingual
Timeline
Floor/Restaurant Shift Manager
TH UK & Ireland Limited
02.2021 - Current
Sales Officer
Axis Bank
02.2018 - 09.2021
Bachelor of Arts - Fine Arts
Kurukshetra University Kurukshetra
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