PRINCE PATEL
Auckland,WKO
Summary
Accomplished Customer Service Representative and Sales Consultant, adept in problem-solving and critical thinking, significantly enhanced customer loyalty and sales through expert relationship management and service delivery. Excelled in high-stress situations and consultative sales, achieving notable customer satisfaction. Skilled in customer relations and money handling, consistently exceeding employer expectations without specific numerical quantification.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Sales Consultant
11.2023 - 05.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Education
Bachelor of Civil Engineering -
RAI UNIVERSITY
AHMEDABAD, GUJARAT, INDIA07.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Money handling abilities
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
07.2024 - Current
Sales Consultant
11.2023 - 05.2024
Bachelor of Civil Engineering -
RAI UNIVERSITY
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