Prince Rajendra Wagheshwar
Christchurch,Addington
Summary
To ensure a challenging position in a growing organization where I would be able to utilize my capabilities to the best extent and, in the process, add value to the organization and my career. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
3
3
years of professional experience
Work History
Customer service executive
2bconnected
Christchurch
11.2023 - Current
- Doing outbound and inbound calls for different campaigns
- Taking appointments and follow-ups depending upon the leads
- Recording accurate data in the system
- Comply with quality assurance standards to maintain service excellence
- Actively participating in all the ongoing trainings for improving and upgrading skills and taking knowledge about the new upcoming campaigns.
Pick Packer
My Food Bag
Hornby (Canterbury)
04.2023 - 11.2023
- Picking and packing orders
- Loading and unloading trucks
- Performing general duties when required.
Customer Service Representative
Amazon (Teleperformance)
Mumbai (India)
08.2021 - 01.2023
- Providing customer service to the people of North America
- Keeping records of product-related complaints including pre-delivery and post-delivery issues and providing satisfactory resolutions accordingly
- Achieving all the KPIs and targets set according to the company standards
- Following communication procedures, guidelines, and policies set as per company standards
- Solving technical issues that customers would face for their Amazon accounts
- Handling customer escalations if needed and reassuring customers about the priority of their issues
- Going the extra mile for the customer by providing appropriate solutions and alternatives within the time limit
- Ability to multi-task, prioritize, and manage time effectively
- Escalating to a different team if needed by providing all the initial notes and prerequisites, following up with them constantly and updating customers accordingly
- Follow up with customers if there are still any issues they are facing after providing the resolution.
Education
NZQA Level 9 - Master's in Engineering Studies (Mechanical) -
University of Canterbury
Bachelor's in Mechanical Engineering -
Mumbai University
Diploma In Mechanical Engineering -
Maharashtra Board of Technical Education
Skills
- MS-CIT
- Continuous Improvement
- CAD/CAM software
- Fluent Ansys
- Abaquas
- FEA and failure analysis
- Risk Assessment
- Written and verbal communication skills
- Customer Relationship Management
- HVAC
Accomplishments
- Certificate of Cultural Secretary in Diploma-(2019)
- Certificate of sponsorship head in Diploma-(2018)
- Maximum KPI's achieved during my work journey by answering the maximum number of calls and providing excellent customer service
Personal Qualities
- Good listener
- Self-motivated
- Dedicated
- Hard working
- Team player
- Excellent communication and interpersonal skills
- Always keen on learning new skills
- Good attention to detail
Projects
Analysis of the aerodynamics of a glider Research on aerodynamics of bullet trains Analysis of heat ventilation and air conditioning (HVAC) for a 3-story building Project on inertial microfluidics in a spiral microchannel using Ansys software Finite Element Analysis modeling on a piston rod using Solid Works and Abaqus CAE software A feasibility study on an imaginary wind farm with a hydrogen storage facility to store electricity Manufacturing a mini tractor with an automatic fertilizer sprayer which can convert the rotary motion of the wheel into reciprocating motion to pump the sprayer Manufacturing of a go-cart
Timeline
Customer service executive
2bconnected
11.2023 - Current
Pick Packer
My Food Bag
04.2023 - 11.2023
Customer Service Representative
Amazon (Teleperformance)
08.2021 - 01.2023
NZQA Level 9 - Master's in Engineering Studies (Mechanical) -
University of Canterbury
Bachelor's in Mechanical Engineering -
Mumbai University
Diploma In Mechanical Engineering -
Maharashtra Board of Technical Education
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