Prince sharma
Huntly,Waikato
Summary
As a Hospitality Manager with a proven track record at Essex Arms, I have improved customer service levels through strategic planning and excellent guest relations. I thrive at interacting with different cultures and appreciate the value of tikanga and te reo Māori in our unique atmosphere. With a background in staff training and development, I encourage teamwork and collaborative problem solving to achieve operational success.
As a new critical thinker, I utilize my curiosity and imagination to generate innovative ideas that inspire others with excitement and an enthusiastic mindset. I am enthusiastic about helping people gain confidence, adaptability, and general well-being. I am an expert in web technology and have excellent verbal and writing communication skills, which allow to significantly boost visitor satisfaction and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hospitality Manager
Essex Arms
03.2023 - Current
- Promoted a pleasant work atmosphere by encouraging collaboration among personnel from various areas inside the company.
- Collaborated with several departments to achieve operational excellence, hence improving overall guest experience quality.
- Enhanced visitor satisfaction by responding quickly to issues and offering appropriate solutions.
- Answered guests' questions and gave information about hotel services and facilities.
- Established emergency response methods for smooth crisis management, assuring guest and worker safety and well-being.
- Revenue increased via the development and implementation of creative marketing techniques to attract new clients.
Education
Bachelor's of Applied Management - Accounts, Business, NZ Originations
Wintec
Hamilton, NZ01.2024
Skills
- Culture understating and ethics
- Guest Relations Management
- Health and safety compliance
- Guest communication and support
- Innovative thinking and multi-tasking
- Guest complaint resolution
- Team member development and motivation
- Teamwork and Leadership
- Strategic planning and analysis
- Staff Training and Development
- Computer Skills and Account management
- Problem-Solving
Certification
- CM - Certified Manager Certification by Waikato
Certificate No: 14/CERT/004/2024
- Full Driving License - ED836285
References
Kevin walker= Bar Manager Essex Arms Huntly (phno 277138054)
Email = kevinewalker19995@gmail.com
Gael = Bar and Hotel management leader Essex Arms (phno 272974821)
Timeline
Hospitality Manager
Essex Arms
03.2023 - Current
Bachelor's of Applied Management - Accounts, Business, NZ Originations
Wintec
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