Prisca Stojanovic
Shannon,MWT
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Probation Officer position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Administration
Mainfreight Levin
04.2021 - Current
- Drafted agendas, recorded minutes and created documents for meetings.
- Coached new employees on administrative procedures, company policies and performance standards.
- Managed Access databases converting complex data into easy-to-interpret data.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Customer Service
Mitre 10 Levin
01.2019 - 04.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided back up for customer service managers.
- Cross-trained and backed up other customer service managers.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Horowhenua College
Levin, NZ11.2018
Skills
- Customer Relations
- Mail Management
- Business Writing
- Customer Service
- Employee Training
- Critical Thinking
- Document Scanning
- Meeting Minutes
- Training and Development
- Active Listening
Languages
Italian
Native or Bilingual
Timeline
Administration
Mainfreight Levin
04.2021 - Current
Customer Service
Mitre 10 Levin
01.2019 - 04.2021
High School Diploma -
Horowhenua College
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