Priscilla Ierome
New Lynn,New Zealand
Summary
I am a motivated young woman seeking a career with a challenging position. I am a hardworking person who works well with others and is keen to learn new ideas. I have experience in reception, administration, outbound and inbound contact centres as well as customer service and collections. My outgoing nature and warm personality has been seen to attract people. I am a fast learner willing to take on any tasks. In all aspects of my work, I endeavour to provide what is expected of me and aim to exceed those expectations. I work well in diverse situations independently and especially in a team.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Administration
Rapid Repairs Panel and Paint
03.2021 - 08.2022
- Managed bookings for new and existing customers regarding vehicle repairs
- Health and Safety Officer, ensuring incidents were reported and systems were updated for auditing purposes
- Responsible for invoicing and general administrative support
Work and Income Customer Service Representative
Ministry of Social Development
11.2014 - 09.2016
- Responded to incoming calls from the public regarding benefit entitlements and financial hardship
- Assisted both existing and new beneficiaries, as well as non-beneficiaries
- Provided language support on the Samoan interpretation line
Collections Officer (Temp Role)
Baycorp
07.2013 - 11.2014
- Managed debt recovery processes for assigned cases
- Applied best practices to maximise payment collection in a timely manner
Customer Service
iiNet
03.2012 - 11.2012
- Provided technical support for internet and broadband issues over the phone
- Handled overflow calls from other teams
- Completed extensive training in internet systems and troubleshooting
Customer Service
Guthy Renker
08.2010 - 12.2010
- Handled inbound calls and enquiries regarding purchases made via phone and the internet
- Managed overdue accounts and offered payment plans to customers
Sales/Customer Service Representative
Brand Developers Limited
02.2009 - 05.2010
- Managed inbound calls from customers purchasing TV-advertised products
- Assisted with product issues, payment enquiries, and returns
- Persuaded customers to retain products by up-selling or offering discounts
CSR Help Desk
Drake International
Auckland, New Zealand
06.2006 - 11.2006
- Inbound calls in regards to public matters.
- Collections, Admin and Customer Service
Education
Certificate in Airline Customer Service -
Air New Zealand Aviation Institute
University of Otago
Certificate of Foundation Studies -
NCEA Level 1 & 2 Attained -
Marist College
01.2000 - 12.2004
NZQA Travel and Tourism Certificate Level 3 -
Skills
- Excellent communication skills
- Great personal presentation
- Positive and can-do attitude
- Available and flexible
- Valuable team player
- Professional
- Experience in administration and reception
- Self-motivated and honest
- Experience in a contact centre
- Excellent time management skills
- Computer literate (Microsoft Word, Excel, Outlook and Publisher)
Education Summary
- NCEA LEVEL ONE, Attained, 01/01/02
- NCEA LEVEL TWO, Attained, 01/01/03
- NZQA Travel and Tourism Certificate Level 3, Attained, 01/01/04
- CERTIFICATE OF FOUNDATION STUDIES, Attained, 01/01/05
- Certificate in Airline Customer Service, Attained, 12/31/11
- National Certificate in Aviation, Attained, 12/31/11
- National Certificate in Tourism, Attained, 12/31/11
Timeline
Administration
Rapid Repairs Panel and Paint
03.2021 - 08.2022
Work and Income Customer Service Representative
Ministry of Social Development
11.2014 - 09.2016
Collections Officer (Temp Role)
Baycorp
07.2013 - 11.2014
Customer Service
iiNet
03.2012 - 11.2012
Customer Service
Guthy Renker
08.2010 - 12.2010
Sales/Customer Service Representative
Brand Developers Limited
02.2009 - 05.2010
CSR Help Desk
Drake International
06.2006 - 11.2006
NCEA Level 1 & 2 Attained -
Marist College
01.2000 - 12.2004
Certificate in Airline Customer Service -
Air New Zealand Aviation Institute
University of Otago