PRISCILLA VILIAMU

• Cleaned and maintained warehouse in compliance with Health & Safety safety standards.
• Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
• Maintained a safe work environment by enforcing strict adherence to Health & Safety guidelines and company policies.
• Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
• Communicated regularly with cross-functional teams to improve coordination between departments.
• Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
• Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
• Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
• Improved efficiency and accuracy in order picking and packing processes, using technology to guide and verify worker activities.
• Enhanced team productivity with regular training sessions on safety and operational procedures.
• Fostered culture of continuous improvement by encouraging feedback and suggestions from all team members.
• Increased customer satisfaction by ensuring orders were accurately and promptly fulfilled, leading to repeat business and positive reviews.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Reduced worker accidents by implementing improved safety standards and monitoring procedures.

• To direct, supervise and coordinate and achieve service objectives with regards to day-to-day operations.
• Tasks to be completed most safely and efficiently.
• Work across multiple operational functions in the warehouse
• Supervise daily activities ensuring work is performed safely and efficiently.
• Engage team member, encourage and recognize performance and empowering team workers to take responsibility for outcomes.
• Assist in driving labour costs
• Provide leadership for site or business
• Manages relationship with a client management group
• Resolve escalated issue while retaining relationship and business
• People management through coaching and mentoring
• Continuous improvement
• Maintaining strong relationships with customer services and all customers

To supervise the allocated area of responsibility throughout a shift ensuring production targets are met within the limits of operational, health and safety, HACCP, and staff management guidelines and directives.

• Direct costs controlled:
• Labor control, Overheads and supplies, and services

Major Challenges:

• Ensure there is a clear communication flow within the area of responsibility and with all other areas
• Plan, lead, organize and control the daily duties of staff in the allocated area of responsibility and manage daily production to meet the production schedule and eliminate/minimize the need for overtime
• Coordinate with other departments to ensure on-time delivery of products and services to internal and external clients
• Check and validate compliance with relevant HACCP and Hygiene controls daily
• Model, encourage and support good lean and quality practices and maintain a personal interest in continuous improvement
• Quality - continuous improvement to quality measures and processes
• Health and Safety - Improvement to systems to meet zero accidents targets
• Operations Management - Rosters and scheduling, Root cause analysis and problem-solving and continuous improvement to processes Major Activities: Key Tasks and Objectives:
• Employee Management - Provide empowering and effective leadership that results in the development of a motivated workforce, harmonious team spirit, and minimize employment relations risks.
• Operation management - ensure that all of the team’s activities/tasks are coordinated and managed efficiently, effectively, and within the allocated budget levels.
• Hands-on - Ensure that all the allocated area’s activities/tasks are coordinated and carried out efficiently
• Financial Performance - Manage the team efficiently and effectively so that established financial budgets for the department are met
• Health and Safety - Communicate and manage health and safety standards and procedures, promoting a proactive health and safety-conscious culture.
• Other - Development and maintain positive working relationships with internal using supportive communication and delivery of operational excellence.

Working Relationships:

• Customers, Suppliers - Includes internal and external. Daily communication as required, respond promptly to issues
• Department employees and their representatives - Communication and develop changed work practices and systems
• Regulatory Bodies - Audit and compliance
• Peer Bodies, functional departments - Policies and procedures, direct, support, issue resolution, advice, and guidance to achieve department and business performance and direction.

• Production: Accountability and Expected Target
• Ensure all the operators and packers are allotted work for the full day
• Coordination with customer service and purchasing department
• Sign off on completed work orders
• Picking raw materials for work orders
• Monitoring Delivery In Full On Time (DIFOT) for the plant
• Monitor cycle counts for the plant and ill in Stock Adjustment forms as and when required
• Monitor and manage Kanban system ensuring stock is always as the optimum level
• Returning unused Raw Materials back into required place in Warehouse
• Ensure FIFO is in practice and running efficiently.
• Operations Management: Accountability and Expected Target
• Attend operations meeting
• Conduct briefing on results of the previous day and then overview on daily planning during morning operation meeting
• Careful management and control of labor hours in line with financial targets Health and Safety: Accountability and Expected Target
• Report any accidents, incidents, and hazard to the Health and Safety Coordinator
• Have a full understanding of Nexusfoams Site Emergency and Evacuation Policies and Procedure
• Ensure that no environmental or personnel hazard occurs from operational requirements
• Know all potential hazards and all procedures to control them
• Ensure all staff wear the prescribed Personal Protective Equipment while they do their duties on the shop floor
• Human Resource: Accountability and Expected Target
• Train operations staff on the use of each machine, equipment, and its process as and when required
• Offer ongoing support, coach and delegate to members of the operations team including motivating them to give off their best and deliver quality work Quality Assurance: Accountability and Expected Target
• Ensure all documentation and processes are in place to achieve ISO accreditation
• Monitor and ensure 5S practices are being followed as per schedule
• Ensure all products manufactured in the plant are of the expected quality Continuous Improvement: Accountability and Expected Target
• Monitor Overall People's Effectiveness (OPE)
• Sages continuous improvement ideas

• Dispatching products: ensure the correct product and quantity required is sent to the customer on time.
• Daily stock takes to ensure the accuracy of stock physically and systematically.
• Maintain 5s system at dispatch area and keep area neat and tidy at all time
• Do stock adjustment when authorized by the Manager if stocks are out.

• Prioritizing Workload: in conjunction with Production, Schedule, Production Planner, Daybook, and due dates on Work Orders setting the packing priorities. Ensure all resources are allocated to meet deadlines to ensure Delivery In Full on Time (DIFOT).
• Updating Customer Services: in conjunction with Sales Rep ensure all Customer Quality/Packing Specs are up to date, appropriated, and communicated to the Packing Staff.
• Training: Ensure all Packing Staff has been trained in every aspect of the Clean Room/Packing to Spec/ Health and Safety Requirements.
• Resources Management: ensure orders are put through with adequate lead times. Monitor leave applications and staff efficiencies and performance.
• Process Improvements: always look for ways to improve processes and random quality control of finished goods.

• Cutting orders using vertical and horizontal machine to its dimension specified on working order
• Packing orders as per work order instructions and label
• Fabricating materials as per work order instruction and according to customer specifications.

• Reconciling all accounts for the Ministry of Health

• Processing of invoices and issuing payments
• Ensure the Ministry of Health’s bills are paid on time.
• Follow up with customers' outstanding invoices.
• Filing and Recording