Priscilla Witute
Hamilton,WKO
Summary
Dedicated front-of-house professional with a proven track record in customer service and conflict resolution. Committed to delivering exceptional experiences and supporting team collaboration to ensure customer satisfaction.
Overview
11
11
years of professional experience
Work History
Front of house
Furnace Steakhouse
Hamilton Central, Hamilton
11.2020 - Current
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
Front of House Employee
Umu Restaurant and cafe
Wharf Road, Coromandel
12.2018 - 02.2020
- Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
- Provided menu recommendations, enhancing customer dining experiences through knowledgeable service.
- Handled customer inquiries and complaints, maintaining professionalism in high-pressure situations.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness of dining areas, adhering to health and safety standards consistently.
Care worker
Phoenix House
Preece Point, Coromandel
02.2015 - 10.2018
- Assisted clients with daily living activities and personal care needs.
- Maintained a safe and clean environment for all clients.
- Encouraged independence while providing assistance when needed.
- Maintained safe and clean environment for client by performing light housekeeping and laundry.
- Reported concerns to nurse supervisor to promote optimal care.
Front of House Employee
Mussel kitchen
Preece Point, Coromandel
11.2017 - 03.2018
- Processed payments accurately using point-of-sale systems for transactions efficiently.
- Explained menu items, took orders and delivered food courses according to instruction.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Assisted with seating arrangements to ensure comfortability for guests.
- Informed customers of daily specials, menu items, and restaurant policies.
Education
Diploma - Te Reo Maori - Level 5
Te Wananga O Aotearoa
Hamilton04-2023
High School Diploma -
Te Whare Kura O Manaia
Coromandel, NZ12-2019
Skills
- Customer service
- Conflict resolution
- Order processing
- Menu knowledge
- Payment handling
- Effective communication
- Time management
- Multitasking skills
- Point-of-sale operation
- Cleanliness standards
Timeline
Front of house
Furnace Steakhouse
11.2020 - Current
Front of House Employee
Umu Restaurant and cafe
12.2018 - 02.2020
Front of House Employee
Mussel kitchen
11.2017 - 03.2018
Care worker
Phoenix House
02.2015 - 10.2018
Diploma - Te Reo Maori - Level 5
Te Wananga O Aotearoa
High School Diploma -
Te Whare Kura O Manaia